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Knowledgebase : PaperCut > How-to Articles
A common query we receive is what measures can be taken to prevent users from bypassing PaperCut NG and PaperCut MF. In such situations, users allow themselves to print for free by connecting to printers directly from their workstation or laptop. These ar...
AN INTRODUCTION TO PRINTING VIA CERNER EMR AND PAPERCUT A GUIDE TO EASY AND SECURE CERNER PRINTING WITH PAPERCUT Cerner Millennium suite is one of the market-leading EMR solutions worldwide. It boasts a robust and well-tested printing subsystem, that is...
PaperCut offers various accessibility options for users with limited vision or mobility based on WAI guidelines. The options are listed below: USER WEB INTERFACE The PaperCut development team have made a number of changes to the end-user web interface (...
WHAT IS THE ACCOUNTING AUTOLOAD COMMAND UNDER NOVELL IPRINT? The _Accounting Autoload Command_ is a setting in Novell iPrint (found under Health Monitor) that allows programs such as PaperCut to hook into the print process to account, control and limit p...
_“I have a printer that I want to share with other users in my organization. How do I go about setting up this printer in a way that will work with PaperCut?”_ So you’ve got a printer at your office, school, or home. You know you want to share this print...
PaperCut can provide numerous environmental statistics figures that can be used to assess the impact that your paper usage has had on the environment including: * Trees worth of paper used * Energy used to produce the amount of paper used * Carbon ...
The following are example JavaScript snippets that can be used to customize the User web interface [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/user-services-web.html]. Functions from the JavaScript library JQuery [http://docs.jquery.co...
In PaperCut 16.1, we’ve enhanced the Print System Health interface. Maximize your print uptime by proactively maintaining your print environment using PRTG. You can: * trigger alarms as soon as outages occur rather than waiting for someone to report an...
This article contains a collection of tips for tweaking LDAP synchronization settings. You are using LDAP to sync if the setting at Options → User/Group Sync → Sync Options → Sync Source is set to LDAP. The tips in this article are aimed at administrators...
In education and corporate firms, it is very common to use account selection popups [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/account.html]. It allows users to select the account they want to print to. These organizations als...
IS THERE A WAY IN PAPERCUT TO AMALGAMATE PRINTER QUEUES, THAT IS TO MAKE IDENTICALLY-NAMED PRINT QUEUES FROM DIFFERENT SERVERS APPEAR UNDER THE SAME “PRINTER” IN PAPERCUT? Maybe your organization is clustering [https://www.apms.com.hk/product/ng-mf/manua...
PaperCut supports the automated, or scripted, installation of the Application Server, Secondary Print Server, User Client and Web Print module. For more information please consult the following pages: * Automated Application Deployment [https://supp...
The following knowledge base articles describe different approaches to configuring printers on workstations. The materials are technical and are intended for use by network/system administrators. This article is written for PaperCut NG/MF versions prior ...
_“Help! I’m a sysadmin or PaperCut partner trying to configure all the print queues on a Windows server to use the PaperCut TCP/IP port. Is there a way to script this setup automatically?”_ A WORD ABOUT USING THE PAPERCUT TCP/IP PORT… PaperCut’s Hardwar...
PaperCut NG/MF now offer simple to use solutions that assist with the deployment and management of print queues. The first such feature was released in PaperCut NG/MF v19.1 [https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html] as Pr...
PaperCut software is designed to be installed _ON TOP OF_ your existing site printing environment. Printing devices should ALREADY be working and users should be able to print to server print queues from their Linux, Macintosh or Windows workstations prio...
I’D LIKE TO REMOVE AROUND 2,400 PRINTERS FROM THE DATABASE (THAT WERE ADDED BEFORE I DISCOVERED THE “IGNORE PRINTERS” OPTION, AND WAS WONDERING IF THERE IS A WAY I CAN WRITE OR GET A SCRIPT TO DELETE THEM? 1. The first option is of course, manual hard la...
Printing large batches of print jobs is common in many organizations. Examples include: * Mail-merged newsletters * Batch invoices and mail-outs * Student reports during end-of-semester reporting time. Many of these batch printing applications wor...
EXAMPLE .TSV (TAB SEPARATED VALUES) FILES FOR THE BATCH-USER IMPORT/UPDATE TOOLS. IMPORTANT NOTE: There are two very separate methods of bulk updating/importing users: * users are managed by a sync source like ACTIVE DIRECTORY, LDAP - these are ‘Stand...
_“How should I configure my Windows Print Server to get the most out of PaperCut?”_ PaperCut is intended to work ‘out of the box’ in most environments. However, to make sure you get the most out of the application and ensure all of the features work as i...
WHAT IS THE BEST WAY TO BILL TEACHING STAFF ON A MONTHLY BASIS? The article Implementing PaperCut in a school environment [https://support.apposite.com.hk/Knowledgebase/Article/View/implementing-papercut-in-a-school-environment] provides a good overview ...
_This article applies to the Windows operating system_ The message (e.g. low quota, print job pending release, etc.) displays in the client as Windows task tray balloon items. We agree this is a little small at times, however this is “the way Windows wor...
Sometimes when troubleshooting issues PaperCut Support may ask you to pause a print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. There are a couple method...
PaperCut Support may ask you to supply a spool file. This is a little more difficult on the Novell/Linux platform and involves “capturing” a spool file using one of the following procedures: SNAPSHOT METHOD (AVAILABLE FROM RELEASE 11.5) 1. Enable snapsh...
Sometimes when troubleshooting issues PaperCut Support may ask you to pause a Windows print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. HOW TO SAVE WIND...
The majority of PaperCut MF users opt for using card swipe as the primary mechanism for logging into a device. For customers that do not wish to use cards, two alternative login mechanisms are provided: * Username and password * ID number and PIN Lo...
You can change the time that PaperCut will perform it’s nightly maintenance (including the time that it performs the nightly user/group sync) by using the Config Editor. By default these run at 12:55am (the Config Key setting is schedule.daily-maintenence...
By default the PaperCut Application Server keeps up to 2048MB of log files (40 files of 50MB in size). When debug logging is enabled on sites with a large volume of printing or a heavy use of hold release queues they may find that the logs rotate very qu...
IS IT POSSIBLE TO CHARGE A USER A DIFFERENT AMOUNT DEPENDING ON WHAT THE PAPER TYPE IS, SUCH AS PHOTO PAPER VERSUS PREMIUM BOND PAPER? USING ADVANCED CLIENT SELECTION Yes, it is possible using the Advanced Client Selection popup and selecting the approp...
Is it possible to charge a user, or a group of users, different amounts? I would like to offer discounts to selected users? This is possible using one of two methods: METHOD 1 - USING PRINTER-LEVEL OVERRIDES PaperCut has a set of advanced printer-level...
In Engineering, Architecture and Graphic Design offices, it is common to use more expensive (premium) print materials such as Mylar Film, Architecture grade paper, and gloss photo paper. PaperCut [https://www.apms.com.hk/en/] offers a _Charge Rates [https...
It is possible to combine Advanced Scripts [https://www.apms.com.hk/product/ng-mf/manual/common/topics/script.html]. Someone with an understanding of JavaScript should be able take parts from two or more existing scripts and combine them. This article is...
It doesn’t take much to convince organizations nowadays on the importance of security and protecting sensitive information that is stored digitally, in mid-transit, or being printed from the printer. Just take a moment and think about all the security mea...
_“I WANT TO ALLOW USERS TO LOGIN TO PAPERCUT NG/MF WITH A USERNAME OTHER THAN SAMACCOUNTNAME”_ Examples might include: * UPN Username * Email address BEFORE WE START, DID YOU KNOW LOGGING IN WITH EMAIL ADDRESS WORKS BY DEFAULT IN PAPERCUT NG AND MF...
_“Help! I’m a PaperCut NG/MF Administrator and I’ve noticed that print jobs are only held for a few hours before they are deleted. Is there a way to configure how long print jobs are held for?”_ HOW LONG WILL PAPERCUT HOLD PRINT JOBS FROM USERS? In a Pa...
JVM start up parameters are command-line options and environment variables that can affect the performance characteristics of the Java Virtual Machine which is used to fire up the client application. * Install the PaperCut Client for Mac [https://www.a...
_Help! I’m using PaperCut MF Integrated Scanning and want to set the paper sizes that are available for each device. I need some of my users to have A4 and Letter size paper to choose from. Can I configure the Integrated Scanning paper sizes for each devi...
_“Help! All our outbound network traffic is funnelled through proxy, and we’re having trouble setting up some features. What do we need to know, and how can we configure PaperCut NG/MF to work with our proxy?”_ WHEN SHOULD YOU CONFIGURE PAPERCUT NG/MF TO...
CONTROLLING PRINTER ACCESS BASED ON TIME Controlling access to printers based on time can be useful in a number of circumstances. Since PaperCut 10.1 the simplest way to achieve this is with the Advanced Scripting feature [https://www.apms.com.hk/product...
The printer configuration information on Mac OS X is stored in the directory: /etc/cups This is a “hidden” system directory storing the CUPS configuration. Recursively copying this directory from one system to another will duplicate the printer configura...
A number of customers use PaperCut successfully for billing clients for their operational printing/copying/faxing/scanning costs for particular projects. For more information about Client Billing, take a look at the Client Billing Print Tracking tour page...
WHAT DO I NEED TO KEEP IN MIND WHEN CREATING A TEST ENVIRONMENT? There’s a few things that come up when looking at creating test systems - whether you’re creating the test system from scratch, or when you’re creating a clone of your current system in ord...
This KB article explains how to customize the text in the Print Job Notification window of the user client software. The main reason for changing the text is the need to use organization-specific terminology (e.g. shared account may be referred to as a co...
_NOTE: GOOGLE ANNOUNCED THAT GOOGLE CLOUD PRINT, THEIR CLOUD-BASED PRINTING SOLUTION THAT HAS BEEN IN BETA SINCE 2010, WILL NO LONGER BE SUPPORTED AS OF DECEMBER 31, 2020. WE RECOMMEND YOU USE PAPERCUT MOBILITY PRINT [https://www.apms.com.hk/product/mobil...
So, you’ve got two distinct groups of users (e.g. Staff and Students) and you want to charge them at different rates. Keep reading and you may just find the answer. While there is no “native” feature to charge Staff at a different rate to students built ...
Windows can be configured to display a print notification in the notification area near the taskbar each time a job is sent to a printer. When printing is managed by PaperCut, it is usually a good idea to disable Windows print notifications because PaperC...
The Advanced Scripting [https://www.apms.com.hk/product/ng-mf/manual/common/topics/script.html] capabilities within PaperCut NG and PaperCut MF offer a whole host of options for making your users more aware of their printing and helping you reduce your ov...
I can only see print logs for the last two weeks, where are the rest? The _Print History_, _Print Logs_ and _Transaction History_ tabs for users, accounts or printers have a default filter applied to show only print jobs and transaction logs from the las...
PaperCut supports validation of page count analysis using the SNMP counters on a printer. More information about this can be found in the manual: Validating Page Counts [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/printer-hwcheck...
With the release of PaperCut 16.2, we have updated the JRE (Java Runtime Environment) to 8u92. On some older devices with weaker SSL ciphers (such as, RC4), this upgrade might cause issues with the connection between the MFD and PaperCut. To enable suppo...
WANT TO ENABLE OR DISABLE ALL OF YOUR PRINTERS AT ONCE ON MAC/LINUX? When installing PaperCut on Mac or Linux, you’ll need to run the Control Printer Monitoring.command [https://support.apposite.com.hk/Knowledgebase/Article/View/adding-a-new-printer-on-a...
I RUN PAPERCUT NG IN A SCHOOL ENVIRONMENT. MY STUDENTS ARE USING THE FEATURE AS A “CHAT PROGRAM” BY TRANSFERRING SMALL AMOUNTS BACK AND FORTH. HOW DO I PREVENT THIS? The funds transfer feature is a powerful option and is great in school environments wher...
If you have a large number of workstations that all print to local printers, chances are you’re already using the Direct Print Monitor [https://www.apms.com.hk/product/ng-mf/manual/common/topics/direct-printing.html] feature of PaperCut. If you have a gi...
_“Why does my imported order data look strange?”_ Order data exported from Job Ticketing is encoded in UTF-8. UTF-8 is widely used to accommodate for “non-standard” characters. When using MS Excel to import data, the encoding used is defined by the OS, ...
By default, the Print Deploy logs are in debug mode, with the exception of the Print Provider on client machines. You can collect the logs from the locations below. PRINT DEPLOY SERVER LOGS These logs are included by default when you download the Diagno...
Need to see who your biggest users are? Hit the Users Menu, go to the list of users and sort them by pages and/or jobs. The top of the list is your biggest print user. Does this surprise you? Click on that user and navigate to the Job Log tab. Use the s...
COLOR THEMES AND IMAGES Release stations can be customized or “skinned” to show your organization’s color scheme and logo in the same way the user client tool and user web tools can be customized. This ensures a consistent look across all end user facing...
By default, PaperCut offers both plain HTTP and encrypted HTTPS based browser access. HTTP is on port 9191 and HTTPS/SSL on port 9192. To restrict end-user and admin access to the system via SSL only: * Login as an _admin_ level user. * Navigate to O...
_“Our organization is concerned about maintaining our users’ privacy, and we need to find a way to hide document names from other users or administrators. Is there a way to do this?”_ Prior to Windows server 2012, it was extremely easy to see what everyo...
_“I want to improve the privacy of print jobs that are submitted to my virtual queue; ideally I want to hide the owner of a print job entirely. Is there any option in Papercut NG/MF to do this?”_ You have a few options here, if it’s only the Print Job Ow...
There are a couple of options for tidying up the Dock in macOS depending on what version of PaperCut you’re running: HIDE THE PCCLIENT.APP ICON IN THE DOCK FOR MAC CLIENTS (ALL VERSIONS OF PAPERCUT) * Install the PaperCut Client for Mac [https://www.a...
The PaperCut user client tool will, by default, pop up a dialog with the user’s balance when it starts. The exception to this case is when the user cannot charge to their personal account. For example, if the user’s Account Selection setting has been set...
In many companies today with prox cards for entry and authentication, there is always the need to accommodate someone who has left their card at home, damaged or lost it, with a temporary replacement. While PaperCut self-association caters for the user li...
It may be necessary to manually set the currency symbol used by PaperCut to display balances and costs. To do so, you can either: * Set the Locale * Open the PaperCut web administration interface and navigate to Options → Display Options → Set Locat...
By default, PaperCut will store print job information, not limited to the spool file, in /tmp. In some situations it may be desirable to change this to another location, e.g. different physical disks. We do not recommend that this is changed to a Network...
In most cases PaperCut’s default charging precision of whole cents is suitable. Some organizations may wish to provide finer detail on printing costs. PaperCut allows for displaying and storing of values from 0 to 5 decimal places. The default is 2. You ...
In Dashboard, we display the number of active clients, however we do not display the details of those active Clients. This information is sometimes helpful for Administrators to track down issues on their site. This can also provide information about who ...
The client software is not a separate download but is included by default in the server installation. If you work or study at an organization and you need the PaperCut client installed, have a chat with your IT or Administration department and they’ll be ...
MERGING PRINTERS PaperCut printers are separate records in the database, and merging them is not currently supported. The primary printer identifier is the servername\printername combination as explained here [https://www.apms.com.hk/product/ng-mf/manual...
In PaperCut NG/MF, a refund can be provided to users in two ways: * Using Refund Management System * Refund feature If you are a student or a PaperCut end user we do have a specific article covering how to request a refund, it’s available here [http...
PaperCut’s User Client is designed to assist communication between the print environment and the user. This includes customizable notifications about print jobs being denied due to print policy enforcement [https://www.apms.com.hk/product/ng-mf/manual/app...
By default PaperCut uses an internal embedded database called Apache Derby which was initially developed by IBM and sold as Cloudspace DB. PaperCut can also be run on external databases like Microsoft SQL Server. Some PaperCut customers may wish to utili...
Up until recently the only automated task in our Google Cloud Print integration [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/mobile-google-cloud-print.html] was PaperCut’s publishing of the printers to GCP. Admins would then have...
PaperCut MF supports optical character recognition (OCR), blank page removal, despeckling, and deskewing as part of PaperCut Document Processing feature. This function can either be performed by a service hosted in the Cloud, or by a component that can be...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a very detailed text log of activity. The log allows our Support Team and Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabli...
As of version 18.2.4, the PaperCut NG and PaperCut MF installer wizard for Windows automatically produces a setup log file. If your upgrade or installation on a Windows server encounters an issue before the installer reports completion, this log file migh...
Several data import formats used with PaperCut require a file formatted as TSV (Tab Separated Values). TSV is simply a file where each line has its values separated by tabs. This is similar to the common format CSV (Comma Separated Values). TSV avoids man...
PaperCut has a wide range of supported printers [https://support.apposite.com.hk/Knowledgebase/Article/View/supported-printers], ranging from entry level 6ppm inkjets to 100+ enterprise photocopiers. We also support many Plotters and Wide-Format printers ...
BACKGROUND This guide is applicable to both PaperCut NG and MF. For the sake of simplicity, the guide will only refer to PaperCut MF, but the exact same steps can be taken for PaperCut NG. There are a number of places where PaperCut MF authenticates use...
This article applies to the Linux and Mac versions of PaperCut. UNIX command-line experience is required. PaperCut support may ask for an LDAP schema data to diagnose complex LDAP issues. The following commands can be used to produce a file with LDAP inf...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is on...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a more detailed text log of activity. The log allows our Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging ...
From time to time, PaperCut Technical Support will request additional logs from the CUPS printing environment found on many Linux servers, clients and Mac environments. This will aid PaperCut in diagnosing issues that you may have. This KB article is best...
PaperCut NG and PaperCut MF have special debugging options which allow the software to produce a highly detailed text log of application activity. These logs allows support engineers and developers to inspect the internal workings of the PAPERCUT APPLICAT...
The PaperCut LPD Service has special DEBUG OPTIONS which cause the service to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling ...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is on...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a very detailed text log of activity. The log allows our Support Team and Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabli...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The logs allow our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is us...
By default, print jobs on Windows Server are not logged in the Windows Event Viewer, but can be extremely helpful when trying to troubleshoot issues that rely on tracing a job from the start to finish of it’s print trip! It can also be useful to assist wi...
_“Help! I’m a Windows print server administrator and I want to copy all of my printers and drivers to a new Windows print server. What’s the fastest and best way to do this?”_ MIGRATING OR BACKING UP YOUR WINDOWS PRINT SERVER Did you know that since Win...
This article explains how to reset your Google Cloud Print (GCP) integration, allowing you to start the setup process again from scratch. You’ll generally only need to do this if you’ve set GCP up with the wrong email address and want to start again, or ...
Print Release Stations place a print job on hold and allow users to release it when required. Often a Release Station is a dedicated workstation located next to the printers. This article covers how to run the Release software on a Mac. See our Print Rele...
_With many thanks to Rhett from Portland State University for this one!_ When setting up a PaperCut Web Print Sandbox server we recommend that the machine is physically secure as it is required to be logged in at all times. This can easily be secured by ...
By default, CUPS has increased security and privacy settings that may mean that the Document Name (Name) and User (Username) are anonymised in the CUPS Web interface as shown below. This behaviour is controlled by the JobPrivateValues [https://www.cups.o...
PAPERCUT INTEGRATED WITH EPIC: HOW TO USE PAPERCUT IN AN EPIC ENVIRONMENT PRINTING WITH EPIC While the capabilities of Epic as an EMR are well known, the printing capabilities are not widely understood. Here’s a brief look at how printing works with Ep...
THE PRINTER JAMMED AND ATE YOUR JOB AND NOW YOU’D LIKE TO GET YOUR MONEY BACK! You expected your print job to come out of the printer, but nothing came out. To add insult to injury, you’ve had the charge deducted from your PaperCut balance. You’re here f...
MPORTANT: This is an _unofficial_ hack and may not continue to work in the future! Some organizations use a GPO (Group Policy) to hide the system tray in Windows, this can cause issues when their PaperCut users close the balance window of the PaperCut Cl...
HOW DO I IGNORE, DELETE OR ‘EXCLUDE’ A PRINTER? By default, PaperCut is designed to automatically monitor all printers on the system/server. _Deleting_ the printer via the admin web interface will not stop monitoring - the printer will just reappear next...
PaperCut has many features to make implementing Print Quotas [https://support.apposite.com.hk/Knowledgebase/Article/View/print-quotas] for users easy. In rarer situations, it may be necessary to set up quotas for a Shared Account [https://support.apposite...
I HAVE INTEGRATED SCANNING CONFIGURED, NOW WHAT ELSE CAN I DO WITH IT? Providing workflows to help the users deliver their scanned documents to folders or via email is of significant value, but that’s only the start. Within almost all external document ...
This article lists the commands used to import your existing SSL certificates into PaperCut when running on Linux. This will allow the certificates to be used for accessing the web interfaces via HTTPS. Many thanks to Matt Peacock of Belper School [http:...
PaperCut introduced Integrated Scanning [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/device-mf-scanning-integration-overview.html] for PaperCut MF in version 15.3. Using this functionality, users can scan documents to predefined ...
_“Help! Our environment has more than one Active Directory domain. What are our options to get PaperCut to synchronize users from all the domains?”_ In PaperCut it’s possible to synchronize users from more than one source such as Active Directory and LDA...
HELP! I’M A PAPERCUT MF SYS ADMIN AND SOME OF MY USERS’ OCR SCAN JOBS ARE FAILING WITH THE FOLLOWING MESSAGE: The OCR process has timed out after {0} minutes while converting the scan job by {1} on {2} to a searchable document. Refer to the Integrated Sca...
_“Help! I’m a Systems Administrator and I need to install a custom SSL Certificate onto our PaperCut server. What’s the easiest way to do this?”_ Setting up PaperCut to use SSL/TLS can be fairly complicated if you take the command line approach and can s...
INSTALLING PAPERCUT INTO A CITRIX ENVIRONMENT There are several different ways in which printers can be configured in a Xen App/Xen Desktop Environment. The most common configurations include the following: * CLIENT PRINTERS: This maps the printers fr...
Customers using our Scanning (Integrated Scanning) feature may come across an issue when using Office 365 where you’ll see a message hinting that the sender is unauthenticated. The issue normally happens when the device is trying to send the scan by emai...
_“As a developer or integrator of a public kiosk access solution, is there a way for my app to integrate with PaperCut so users need not enter their credentials to be able to print?”_ CAN YOU INTEGRATE THE PAPERCUT CLIENT WITH A PUBLIC KIOSK SOLUTION? M...
_“Help! I’m a PaperCut Administrator and I’ve noticed that some print jobs seem to show up twice in the Job Log. Why does this happen and how can we prevent it?”_ WHY WOULD PRINT JOBS BE LOGGED TWICE IN PAPERCUT? We have heard of rare cases where ‘doubl...
We have had a report of a customer running the Linux release station on a smaller mobile device, similar to a tablet computer. When running the PaperCut Linux Release Station they experienced a “chopped off” display. To resolve this you can try changing ...
Writing a location adaptive login script is a good solution for small to medium sized networks or networks where computers are named using a convention relevant to location. This solution has been adopted by PaperCut users with small networks. Frank from ...
WHY DOESN’T LOGGING INTO THE USER WEB TOOLS AS AN ADMIN DOESN’T ALWAYS WORK? There are several addresses that PaperCut commonly uses, in order they are: * http://papercutserver:9191/admin (admin login to access print management functions) * http://pa...
USING YOUR EMAIL ADDRESS TO LOG INTO THE PAPERCUT INTERFACES It’s a common expectation now that users want to log in to their systems using their email address. PaperCut allows users to use their email address as an alternative method to log in (i.e. us...
PaperCut NG/MF now offer simple to use solutions that assist with the deployment and management of print queues. The first such feature was released in PaperCut NG/MF v19.1 [https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html] as Pr...
_“Help! I’m a Systems Administrator of PaperCut, and I’ve run into a problem where my held print jobs in PaperCut are being routinely lost from my Linux Print Server. Every day (or week) I notice that the print jobs that were held in my queue(s) are no lo...
_I work for a County School District and we have PaperCut NG running on our servers. We have had no issues until recently as school is starting to gear up. Our mainframe group uses a product called oneprint which translates/spools the mainframe print jobs...
EASIER METHODS TO DEPLOY PRINTERS Note that this article is showing its age somewhat - while the technique here still works, we’ve come a long way in helping customers ‘get their printers installed’ with other methods too: * Mobility print [https://ww...
Professional Service industries such as Legal, Accounting or Architecture, rely on PaperCut’s ability to charge jobs to matter, fund, cost or client codes (in PaperCut terms, we call these shared accounts [https://www.apms.com.hk/product/ng-mf/manual/appl...
_Help! Our PaperCut server is failing to start, and when we try to log into the browser we see an error message that mentions MapDB. What does it mean and how can we fix this?_ If you’re encountering this problem you may see one of these errors when tryi...
Some PaperCut customers with Windows clients have requested an MSI-based installation method that would create an entry allowing uninstalling within Windows Control Panel Programs & Features. Some customers also requested that our pc-client.exe file have...
PaperCut support is seeing more and more requests around the ability for people to move around multiple PaperCut implemented sites without having to install multiple User Clients. There are a few ways you can configure the PaperCut Client to connect to mu...
On some systems, when users print their username contains the full context of their name in the domain. An example of where this occurs is when using Novell’s print services. In this situation the full context of the username (e.g. jsmith.dept.orgname) is...
PaperCut offers a large variety of reports to allow you to analyse your printing usage in many different ways. These reports are available in PDF, HTML and Excel/CSV. When opening a CSV report in MS Excel, some non-English characters (or symbols like the...
There are two main paper size standards used throughout the world - ISO 216 and North American sizes. These standards define paper sizes by name e.g. A4 = 210×297mm, Letter = 8.5×11in, etc. Different print drivers report paper sizes in different ways. So...
What options does PaperCut provide to run on AIX/HPUX/Solaris? _(also applies to other systems like AS400, iSeries, etc.)_ PaperCut will run on Linux out of the box and this is a standard supported platform. Other UNIX systems are however less popular a...
Your PaperCut admin interface won’t load! You’re getting some sort of error, and you’ve taken to the web to find the answer! You’ve come to the right place. If you are a student, employee, or anyone who is not the PaperCut server administrator, we recomm...
We are a school who have been running PaperCut for approximately one year. We would like to clear out the database of print jobs prior to this school year. How do I perform a partial clear? PaperCut has unlimited log sizes and has a smart log rotation pr...
PaperCut provides various types of filters and restrictions which are useful for education environments. It is possible to restrict users on a per job basis by pages, copies, cost. They are available under Printers → Filters & Restrictions. More detailed ...
_“I’m a Systems Administrator about to set up a new print server on a newer/different operating system and I want to know how to migrate the PaperCut Application Server. What are the best steps to take?”_ OUR BEST SERVER MIGRATION ADVICE * Read this a...
_“I’m a Systems Administrator and I want to move our PaperCut Site Server to a newer/different operating system. What do I need to know before starting?”_ Migrating a Site Server is a lot simpler than migrating a PaperCut Primary Application Server [http...
THE PRINT CHARGING STRATEGY The term PRINT CHARGING refers to a print control strategy where users are required to pay for their printing upfront. Access to the printers is not allowed until the user has sufficient funds in their printing account. One e...
At PaperCut we understand the challenges and considerations faced when moving to a distributed working environment and we have assisted many organizations successfully adapt to a remote way of working. We would like to share some of the more common config...
CAN YOU USE PAPERCUT’S PRINT SCRIPTING WITH MOBILITY PRINT? Of course! From PaperCut v19.0 we have made it even easier to start using Mobility Print in tandem with PaperCut’s versatile Print Scripting [https://www.apms.com.hk/product/ng-mf/manual/common/...
PaperCut tech support sometimes requests print-to-files [https://support.apposite.com.hk/Knowledgebase/Article/View/providing-a-print-to-file-as-requested-by-support] to help diagnose problems with page analysis or watermarking. PaperCut developers run th...
_“Help! SMB? LPD? I just want to connect my macOS devices to shared Windows Server print queues. Can you tell me when to use LPD or SMB connections, and how to configure them?”_ INTRO Hey, there and thanks for getting in touch! Yes, PaperCut includes a ...
_I always have to check (or uncheck) the ‘Prompt for more pages’ checkbox when I’m scanning through PaperCut. Is there a way I can set this by default?_ When using PaperCut’s integrated scanning feature, on most devices you will be presented with the opt...
There are a number of cases where it is advantageous to have print jobs from one server, redirected to another server. This is typical for sites with AS400 [https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-print-management-on-unix-and-e...
PaperCut 18.3 introduced a security enhancement to rate limit authentication attempts in line with OWASP [http://www.owasp.org/] recommendations. This hardens deployments against password brute forcing attacks, by failing authentication requests when the ...
There are situations in complex environments where users that move department, course or position, need to have their group membership changed. These changes under normal conditions do not evoke a reset of the user’s current rules or balances, requiring m...
As environments get larger, we see more requests for the removal of the Release All and Cancel All buttons in our release station interfaces to ensure that release station administrators do not release the incorrect jobs. This article covers disabling the...
_“Help! I’m a PaperCut systems administrator, and some or all of our print queues are listed twice in PaperCut. What is the fastest way to get rid of the duplicates?”_ WHEN WOULD YOU NEED TO RENAME A PRINTER IN PAPERCUT? PaperCut works by detecting loca...
Most organisations don’t use PaperCut to “charge” their users. In an Educational organisation, PaperCut is more often used to restrict users to a sensible quot, let’s say $5.00 a week. In a Business, PaperCut can be installed in a “silent logging” mode, e...
PaperCut tracks printer usage data for each of your users, and occasionally you might like to wipe the slate clean. You can reset all user counters back to zero by navigating to Users -> Bulk User Actions -> Reset Counters BUT WHY? We’re happy to let yo...
PaperCut includes a large range of reports, each with varying features and purpose. Some reports, for example the ‘print logs’ report, can produce a lot of output, especially for large organizations with a lot of printing activity. It most cases these rep...
The server-command tools provides a lot of power to administrators to script and automate a variety of functionality in PaperCut. The server-command tool is documented in the manual in the Tools appendix chapter [https://www.apms.com.hk/product/ng-mf/manu...
Below is an example of a PaperCut script [https://www.apms.com.hk/product/ng-mf/manual/common/topics/script.html] that controls printer access based on the time of day and the day of the week. (It is a screen capture so it cannot be copied and pasted into...
_“As an infosec professional or a security-conscious sysadmin, I am looking to make our PaperCut server as secure as possible. What configuration changes can we make to PaperCut applications to ace our next pen-test or harden our server against would-be n...
By default the PaperCut Application Server will create all it’s log data in [app dir]/server/logs/server.log. However sometimes you need to have the logs go to a different place, for example a centralised enterprise logging service such as syslog. PaperCu...
Users in PaperCut have a balance that can be used to track their printing cost expenditure, as well as to implement limits or quotas on printing. Organizations implementing quotas may also wish to accept user payments [https://www.apms.com.hk/en/tour/bala...
PAPERCUT USER CLIENT SHARED ACCOUNT SELECTION By default the Shared Account popup remembers the last used account. This can be useful in some environments, but in other environments users may forget to change the selection to the proper account, and land...
In PaperCut 16.1, we’ve enhanced the Print System Health interface. Maximize your print uptime by proactively maintaining your print environment using PRTG. You can: * trigger alarms as soon as outages occur rather than waiting for someone to report an...
This article is written for security or network specialists and a certain level of security expertise is assumed. An often asked question is how to manage SSL cipher lists used by the PaperCut application server. This question may arise in response to co...
With PaperCut NG/MF you have the ability to configure where on your screen the user client tool will display when started, as described in the user guide here [https://www.apms.com.hk/product/ng-mf/manual/common/topics/tools-user-client.html]. When using...
I HAVE PAPERCUT NG [https://www.apms.com.hk/en/] RUNNING ON MY APPLE MAC OS X SERVER (OR A LINUX SERVER RUNNING CUPS). I HAVE A FEW WINDOWS CLIENTS ON MY NETWORK. CAN I SUPPORT THESE WINDOWS CLIENTS? Yes. It is possible to support the Windows client usin...
Help! When my users take their laptops home the PaperCut user client is constantly annoying them with: _“Unable to connect to server”_ error notifications. How can we make this stop? It’s a common scenario in many organizations for users to take their l...
In order to have PaperCut NG/MF sync a secondary email address from Active Directory for your users, the trick is to set it up to point to a custom field in AD. 1. Login to the PaperCut admin web interface. 2. Navigate to Options → Actions → Config edi...
Here at PaperCut, we are seeing more and more customers moving away from traditional on-premise Directory Services. Many customers are now introducing cloud-based Identity Management Systems. In these conversations, we are often being asked: “Does PaperCu...
Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud [https://www.okta.com/] enables organizations to both secure and manage their extended enterprise, and transform their customers’ experiences. If you have se...
I AM PLANNING TO PURCHASE A PRINTER OF MODEL ABC AND WOULD LIKE TO CONFIRM THAT IT WORKS WITH PAPERCUT PRIOR TO PURCHASE. HOW CAN I DO THIS? Because there are so many printer/driver/OS combination out there on the market, and that model numbers change fr...
As the administrator of your printing environment you already know how expensive color printing is. Are you interested in saving money on color toner? Here are a few different ways to encourage people to print smarter and lower your costs both with and wi...
_“Help! As of (insert date), my (insert vendor) will no longer support TLS 1.0 or TLS 1.1 in (insert vendor’s application) and will use TLS 1.2 instead. Is my version of PaperCut NG or MF ready to support the transition?”_ SO, IS MY VERSION OF PAPERCUT N...
Quick links to the relevant instructions of the article: * Windows walkthrough video * Windows step by step instructions * Mac/Linux instructions WHAT ARE TOP-UP/PRE-PAID CARDS? PaperCut NG/MF uses the concept of TOP-UP CARDS or PRE-PAID CARDS to...
PaperCut Ng/MF is not able to detect different tray selections (unless they are loaded with different paper sizes). At a technical level this is very difficult as each driver implements tray selection using different methods - there isn’t one standard. We...
_“HELP! I’m a PaperCut system administrator and our Site Server is unavailable! What could be wrong?”_ Site Servers are great, because even if your main Application Server goes offline your regional offices can carry on printing….. BUT, what do you do if...
_“Help! Papercut is tracking jobs under the wrong username! How do I get the user to authenticate when they print the job so that it always tracks properly?”_ Papercut NG/MF tracks print jobs by retrieving the username from the spool file of the print jo...
Universal Print [https://docs.microsoft.com/en-us/universal-print/fundamentals/universal-print-whatis] is Microsoft’s SaaS cloud print service for M365 and Azure customers migrating away from local print servers. The PaperCut connector component enables ...
Some large sites maintain an external database of user’s and their card numbers. To make use of these card numbers in PaperCut we usually recommend sites use one of the built-in options: * the built-in card import (see here [https://www.apms.com.hk/pro...
“_Help! We get a certificate error when browsing to the web interface of our Mobility Print server! What should we do?”_ ABOUT MOBILITY PRINT AND CERTIFICATES By default, the Mobility Print server will use a self-signed certificate. While the self-signe...
I’D LIKE TO SET UP A SYSTEM WHERE BLACK AND WHITE DOCUMENTS PRINT DIRECTLY ON THE PRINTER, BUT COLOR PRINTING GOES INTO A HOLDING QUEUE AND WAITS FOR ADMINISTRATOR/ TEACHER APPROVAL. IS THIS SCENARIO POSSIBLE? Yes. This is possible using two methods: ...
Large organizations with advanced print scripting requirements may need to share common scripts between different printer queues. Writing a common script allows reuse of JavaScript code and functions without needing to copy script code to all printers, an...
NOTE: THE PREFERRED METHOD OF STARTING THE PAPERCUT CLIENT AUTOMATICALLY FOR ALL USERS IS TO USE THE LAUNCHD METHOD [https://support.apposite.com.hk/Knowledgebase/Article/View/starting-the-client-on-mac-os-with-launchd] USING LAUNCH AGENTS AS ADVISED BY A...
There are rare occasions where PaperCut NG/MF may behave incorrectly or stop responding in such a way that the actual problem is not recorded in our standard level ofdebug logs. On these rare occasions, you may be asked to take a SNAPSHOT and send it to t...
_This KB article applies to PaperCut version 13.1 and higher._ Single sign-on (SSO) is a feature of many authentication and directory services currently on the market. It allows users to sign-in once and be authenticated to multiple separate applications...
With PaperCut MF and NG, you can ensure that all print traffic on your network is encrypted. Before validating that your traffic is secure, follow the comprehensive guide to end-to-end print security [https://support.apposite.com.hk/Knowledgebase/Article/...
_Silent Monitoring Mode_ is not an individual setting in PaperCut. It’s better described as an implementation strategy. The aim is to implement PaperCut in a mode where: * All print jobs are logged * Users are unaware of the monitoring * The system...
_“We need to update the SNMP v1/v2c community strings on all our network devices to improve our network security. What do we need to do so that our print server and PaperCut keep working during this change?”_ FIRST, WHAT IS SNMP? SNMP (short for Simple ...
_“Help! The web interface of the PaperCut server won’t load, and nothing seems to be working at all. How do we figure out what’s stopping our PaperCut server from starting?”_ WHAT DO WE MEAN BY “THE SERVER WON’T START”? This simple phrase can mean a lot...
There are probably more than a few times you’ve come across us talking about the fingerprint of a server. Ever wonder where to get it? Me too, so I went about and made a point of finding out. Basically, the fingerprint is a unique grouping of characters ...
WHY IS WINDOWS PREVENTING ME FROM INSTALLING PAPERCUT, AND WHAT CAN I DO ABOUT IT? NOTE: this article refers to installing the full PaperCut Server product. If you’re from a school / college / university and are looking to find how to login [https://supp...
I have a network printer (printer with a network card). How do I set this up to work with PaperCut? We recommend network printers for use with PaperCut. This includes printers supporting Ethernet connection methods such as “JetDirect” and “Standard TCP/I...
HOW I LEARNED TO STOP WORRYING AND USE GLOBAL PROPERTIES FOR EVERYTHING Custom-defined persistent properties [https://www.apms.com.hk/product/ng-mf/manual/common/topics/script-print-api.html#script-print-properties], which to save wear and tear on my key...
Many organizations using PaperCut have taken advantage of Find Me Print [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/find-me-printing-and-load-balancing.html] to deliver a better printing experience to their users and make better...