Knowledgebase: PaperCut > How-to Articles
How to reset your Google Cloud Print integration
on 19 August 2020 11:42 PM

This article explains how to reset your Google Cloud Print (GCP) integration, allowing you to start the setup process again from scratch.

You’ll generally only need to do this if you’ve set GCP up with the wrong email address and want to start again, or you’re having issues and want to start the install process again to make sure you did everything right.

1) Log into the PaperCut administration console
2) Head to Options → Mobile & BYOD
3) Untick the Enable Google Cloud Print integration option
4) Head to Options → Config Editor
5) Search for gcp
6) Clear the text from gcp.refresh-token and click the Update button
7) Clear the text from gcp.robot-jid and click the Update button
8) Clear the text from gcp.robot-refresh-token and click the Update button
9) Clear the text from gcp.setup-complete and click the Update button
NOTE: Do not use the Delete button, this will delete the key altogether which could cause issues

Once this is done, you can now go back to the Options → Mobile & BYOD page and start the setup process again.

If you’re looking for an alternative to GCP, check out PaperCut Mobility Print. It provides you a simple way to print from your Mobile & BYOD devices like iOS, Android, ChromeOS, Windows and MacOS. We have a migration article over here