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Latest Updates
PaperCut MF 23.0.7 (Build 68939)
Posted on 14 March 2024 03:39 PM
Print Provider version 111.0.3.7673 Print Deploy server version 1.8.2580 Fixes:
  • Fixed an issue that prevented the application server from starting in some Linux environments. [PO-2119]

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PaperCut NG 23.0.7 (Build 68940)
Posted on 14 March 2024 03:39 PM
Print Provider version 111.0.3.7673 Print Deploy server version 1.8.2580 Fixes:
  • Fixed an issue that prevented the application server from starting in some Linux

Read more

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Apposite Solution Limited
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507PaperCut
knowledgebase : > Mobility Print
A better BIND Mobility record setup, a better you
_“Help! I’m one of those cool kids that uses a BIND DNS server. I heard about PaperCut’s Mobility feature, so can you guys help me set up the DNS records in BIND so that my C suite can print from their iDevices?”_ Hey, how’s it going! We’re glad to hear ...
Advanced BIND DNS Mobility record setup
_“Help! I’m one of those Cool Kids that read the Better BIND [https://support.apposite.com.hk/Knowledgebase/Article/View/better-bind-mobility-record] setup KB, and now I need to know about fancier things like accommodating multiple Mobility servers or sub...
Capturing Spool Files for Mobility Print
The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and MacOS. * Recreate the issue by printing a document via Mobility Print th...
Changing the Mobility Server name in the client printer name
_“Help! I’m a Systems Administrator of PaperCut and I’m trying to set up Mobility Print. I’d like to change the Mobility Print server name the users will see when discovering the printers. Is this possible? What do we need to do?”_ This is useful for org...
Configuring PaperCut Mobility Print behind a Network Load Balance...
WHY LOAD BALANCE YOUR MOBILITY PRINT SETUP? A network load balancer helps to effectively spread the load of incoming requests across multiple servers sitting behind the load balancer. This provides two effective benefits when applied: * This allows in...
DNS_ERROR_DP_DOES_NOT_EXIST
_“Help! I’m trying to run the DNSCMDs to set up the DNS records for Mobility Print, but I’m seeing an error “Command Failed: DNS_ERROR_DP_DOES_NOT_EXIST”. What does this mean and how do I set up the records?”_ You will see this error appear if your DNS s...
Duplicate Printers
_“Help! When I try to add a printer or send a print job from my device, I see each printer appearing twice! What can I do to fix this?”_ THE ISSUE AS IT PERTAINS TO PAPERCUT MOBILITY PRINT * One possible cause of users seeing duplicate printers is tha...
Error: Test Page failed to print
_“Help! I just tried printing a test page from my Windows computer, and ran into an error message “Test page failed to print”. Why did this happen?”_ CHECK THE EVENT VIEWER We’ve found that often times the reason for this error message will appear in th...
Finding the Mobility Print logs for Troubleshooting
MOBILITY PRINT SERVER LOGS * In the Mobility Print Admin web interface, click on the three vertical dots (⋮) upper right corner. * Select DOWNLOAD LOGS. * This new log file should be saved to your Downloads folder, please send it to PaperCut suppor...
How to Migrate from Google Cloud Print to Mobility Print
If you have discovered Mobility Print (as an alternative to using Google Cloud Print) and you’re wondering how to migrate from Google Cloud Print to Mobility Print - this guide will help you. You’ll also be giving all your users a consistent print experie...
How to Migrate from iOS printing with a Mac Server to Mobility Pr...
If your primary print server is Windows and you've set up a Mac print server just for iOS printing, you now have an option that will allow you to decommission the Mac server - Mobility Print! [http://www.apms.com.hk/product/mobility-print/manual/] You c...
How to troubleshoot Subnet Filtering with Mobility Print
_“Help! We’re using Mobility Print and we want to restrict printer access per subnet but we’re running into trouble! What should we check?”_ HOW TO TROUBLESHOOT SUBNET FILTERING WITH MOBILITY PRINT With PaperCut Mobility Print it’s possible to configure...
Media size issue for iOS jobs sent to Mobility Print server on Ma...
It has been brought to our attention that iOS jobs sent to a Mobility Print server running on macOS can cause a submitted A3 job to be printed in A4 with portrait orientation. What we know so far is that this can happen when: * The Mobility Print serv...
Mobility Print Deployment Options
MOBILITY NETWORK DEPLOYMENTS - TYPES AND OPTIONS There have been a number of questions in relation to the best way in which to deploy mobility print into different types of networks. The following is a brief look at some of the more common scenarios and ...
Mobility Print DNS Record Examples
During a normal setup, the Mobility Print server will guide you with questions about your environment to determine the best commands to run on your DNS server to set up the records necessary for clients to discover printing services. (The one exception to...
Mobility Print Pre-Installation Considerations
There are a number of different considerations which should be made when looking at implementing the PaperCut Mobility Print solution into your environment. By default the installation uses mDNS, which works straight out of the box. If however, your site ...
Multiple Mobility Print Servers with Windows DNS
"_What if our organization wants to roll out Mobility Print for multiple print servers?_" There are several ways that PaperCut and Mobility Print can be structured to serve extremely large environments. Below, we've included details on several possible ...
PaperCut Chrome App replacement coming soon
In January 2020, Google Inc. announced they’ll be discontinuing support for Chrome apps in favor of Chrome extensions [https://developer.chrome.com/docs/extensions/mv3/overview/], and they recently outlined when this transition will begin [https://support...
Prevent users from printing jobs via mobility to removed queues
When a print queue is unpublished from mobility print, users who already had that printer added, e.g. via the Windows Mobility Print Client setup tool, will still be able to print to that printer. We find that you may not want them to after unpublishing t...
Print Scripting with Mobility Print
CAN YOU USE PAPERCUT’S PRINT SCRIPTING WITH MOBILITY PRINT? Of course! From PaperCut v19.0 we have made it even easier to start using Mobility Print in tandem with PaperCut’s versatile Print Scripting [https://www.apms.com.hk/product/ng-mf/manual/common/...
Printers disappear after running the Windows Mobility printer ins...
_“Help! I’m a PaperCut admin, and I don’t see any new printers even after running the Windows Mobility printer installer successfully! What could cause this problem?”_ Every once in awhile, we hear about users running the Windows Mobility printer install...
Setting up Mobility DNS records for Infoblox DDI
_“Help, I’m an Infoblox DDI admin and, while I read your introductory BIND DNS [https://support.apposite.com.hk/Knowledgebase/Article/View/better-bind-mobility-record] and Advanced BIND [https://support.apposite.com.hk/Knowledgebase/Article/View/advanced-...
Setting up Mobility Print DNS with macOS Server DNS
MACOS SERVER SUPPORT: It’s worth noting that Apple has announced that DNS is amongst the services being deprecated from macOS Server, in Spring 2018. Take a look at this article from Apple for more information: https://support.apple.com/en-us/HT208312 A...
Speed up Mobility Print Rendering
_“Help! I’m a Systems Administrator of PaperCut, and my users are complaining that it takes too long for Mobility Print to print out a document! How can I speed this up?!”_ As Mobility Print is increasingly becoming a lot of environment’s defacto print j...
Troubleshooting Printer Discovery with Mobility Print
"_Help! I've set up PaperCut Mobility Print and created the DNS records on my server, but devices still can't see the printers on the network! What should I check?"_ NOTE THAT THE TROUBLESHOOTING STEPS BELOW ARE FOR TROUBLESHOOTING PRINTER DISCOVERY IF ...
Use an existing trusted SSL certificate for Mobility Print
“_Help! We get a certificate error when browsing to the web interface of our Mobility Print server! What should we do?”_ ABOUT MOBILITY PRINT AND CERTIFICATES By default, the Mobility Print server will use a self-signed certificate. While the self-signe...
When you're using Mobility Print, the print job owner name is SYS...
_“Help! When users print through Mobility Print the job owner is “SYSTEM” instead of the actual username. Why does this happen and how can we fix it?”_ We’ve heard of this happening with very specific drivers (in particular the Canon Generic PCL6 driver ...