Knowledgebase
Knowledgebase : PaperCut > Mobility Print
_“Help! I’m one of those cool kids that uses a BIND DNS server. I heard about PaperCut’s Mobility feature, so can you guys help me set up the DNS records in BIND so that my C suite can print from their iDevices?”_ Hey, how’s it going! We’re glad to hear ...
_“Help! I’m one of those Cool Kids that read the Better BIND [https://support.apposite.com.hk/Knowledgebase/Article/View/better-bind-mobility-record] setup KB, and now I need to know about fancier things like accommodating multiple Mobility servers or sub...
The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and MacOS. * Recreate the issue by printing a document via Mobility Print th...
_“Help! I’m a Systems Administrator of PaperCut and I’m trying to set up Mobility Print. I’d like to change the Mobility Print server name the users will see when discovering the printers. Is this possible? What do we need to do?”_ This is useful for org...
WHY LOAD BALANCE YOUR MOBILITY PRINT SETUP? A network load balancer helps to effectively spread the load of incoming requests across multiple servers sitting behind the load balancer. This provides two effective benefits when applied: * This allows in...
_“Help! I’m trying to run the DNSCMDs to set up the DNS records for Mobility Print, but I’m seeing an error “Command Failed: DNS_ERROR_DP_DOES_NOT_EXIST”. What does this mean and how do I set up the records?”_ You will see this error appear if your DNS s...
_“Help! When I try to add a printer or send a print job from my device, I see each printer appearing twice! What can I do to fix this?”_ THE ISSUE AS IT PERTAINS TO PAPERCUT MOBILITY PRINT * One possible cause of users seeing duplicate printers is tha...
_“Help! I just tried printing a test page from my Windows computer, and ran into an error message “Test page failed to print”. Why did this happen?”_ CHECK THE EVENT VIEWER We’ve found that often times the reason for this error message will appear in th...
MOBILITY PRINT SERVER LOGS * In the Mobility Print Admin web interface, click on the three vertical dots (⋮) upper right corner. * Select DOWNLOAD LOGS. * This new log file should be saved to your Downloads folder, please send it to PaperCut suppor...
If you have discovered Mobility Print (as an alternative to using Google Cloud Print) and you’re wondering how to migrate from Google Cloud Print to Mobility Print - this guide will help you. You’ll also be giving all your users a consistent print experie...
If your primary print server is Windows and you've set up a Mac print server just for iOS printing, you now have an option that will allow you to decommission the Mac server - Mobility Print! [http://www.apms.com.hk/product/mobility-print/manual/] You c...
_“Help! We’re using Mobility Print and we want to restrict printer access per subnet but we’re running into trouble! What should we check?”_ HOW TO TROUBLESHOOT SUBNET FILTERING WITH MOBILITY PRINT With PaperCut Mobility Print it’s possible to configure...
It has been brought to our attention that iOS jobs sent to a Mobility Print server running on macOS can cause a submitted A3 job to be printed in A4 with portrait orientation. What we know so far is that this can happen when: * The Mobility Print serv...
MOBILITY NETWORK DEPLOYMENTS - TYPES AND OPTIONS There have been a number of questions in relation to the best way in which to deploy mobility print into different types of networks. The following is a brief look at some of the more common scenarios and ...
During a normal setup, the Mobility Print server will guide you with questions about your environment to determine the best commands to run on your DNS server to set up the records necessary for clients to discover printing services. (The one exception to...
There are a number of different considerations which should be made when looking at implementing the PaperCut Mobility Print solution into your environment. By default the installation uses mDNS, which works straight out of the box. If however, your site ...
"_What if our organization wants to roll out Mobility Print for multiple print servers?_" There are several ways that PaperCut and Mobility Print can be structured to serve extremely large environments. Below, we've included details on several possible ...
When a print queue is unpublished from mobility print, users who already had that printer added, e.g. via the Windows Mobility Print Client setup tool, will still be able to print to that printer. We find that you may not want them to after unpublishing t...
CAN YOU USE PAPERCUT’S PRINT SCRIPTING WITH MOBILITY PRINT? Of course! From PaperCut v19.0 we have made it even easier to start using Mobility Print in tandem with PaperCut’s versatile Print Scripting [https://www.apms.com.hk/product/ng-mf/manual/common/...
_“Help! I’m a PaperCut admin, and I don’t see any new printers even after running the Windows Mobility printer installer successfully! What could cause this problem?”_ Every once in awhile, we hear about users running the Windows Mobility printer install...
_“Help, I’m an Infoblox DDI admin and, while I read your introductory BIND DNS [https://support.apposite.com.hk/Knowledgebase/Article/View/better-bind-mobility-record] and Advanced BIND [https://support.apposite.com.hk/Knowledgebase/Article/View/advanced-...
MACOS SERVER SUPPORT: It’s worth noting that Apple has announced that DNS is amongst the services being deprecated from macOS Server, in Spring 2018. Take a look at this article from Apple for more information: https://support.apple.com/en-us/HT208312 A...
_“Help! I’m a Systems Administrator of PaperCut, and my users are complaining that it takes too long for Mobility Print to print out a document! How can I speed this up?!”_ As Mobility Print is increasingly becoming a lot of environment’s defacto print j...
"_Help! I've set up PaperCut Mobility Print and created the DNS records on my server, but devices still can't see the printers on the network! What should I check?"_ NOTE THAT THE TROUBLESHOOTING STEPS BELOW ARE FOR TROUBLESHOOTING PRINTER DISCOVERY IF ...
“_Help! We get a certificate error when browsing to the web interface of our Mobility Print server! What should we do?”_ ABOUT MOBILITY PRINT AND CERTIFICATES By default, the Mobility Print server will use a self-signed certificate. While the self-signe...
_“Help! When users print through Mobility Print the job owner is “SYSTEM” instead of the actual username. Why does this happen and how can we fix it?”_ We’ve heard of this happening with very specific drivers (in particular the Canon Generic PCL6 driver ...