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Knowledgebase: PaperCut > Troubleshooting
When you're using Mobility Print, the print job owner name is SYSTEM
Last modified on 14 August 2020 11:27 AM

“Help! When users print through Mobility Print the job owner is “SYSTEM” instead of the actual username. Why does this happen and how can we fix it?”

We’ve heard of this happening with very specific drivers (in particular the Canon Generic PCL6 driver and Canon PostScript driver). When these drivers are used in conjunction with Mobility Print, the print job owner is SYSTEM instead of the correct user account. Fortunately we know of a simple workaround which requires changing the settings of the driver.

Here are the steps to take:

  1. On the Print Server where the print queue exists, right-click the print queue and select “Printer Properties”.
  2. Go to the “Device Settings” tab.
  3. You’ll see a setting called “Spooling at Host”. Set this to “Disabled”.

This will allow us to track the print jobs under the correct username.

Want to learn more about Mobility Print? Check out the Mobility Print Help Center.