Sometimes when troubleshooting issues PaperCut Support may ask you to pause a print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. There are a couple method...

PaperCut Support may ask you to supply a spool file. This is a little more difficult on the Novell/Linux platform and involves “capturing” a spool file using one of the following procedures: SNAPSHOT METHOD (AVAILABLE FROM RELEASE 11.5) 1. Enable snapsh...

Sometimes when troubleshooting issues PaperCut Support may ask you to pause a Windows print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. HOW TO SAVE WIND...

By default the PaperCut Application Server keeps up to 2048MB of log files (40 files of 50MB in size). When debug logging is enabled on sites with a large volume of printing or a heavy use of hold release queues they may find that the logs rotate very qu...

I can only see print logs for the last two weeks, where are the rest? The _Print History_, _Print Logs_ and _Transaction History_ tabs for users, accounts or printers have a default filter applied to show only print jobs and transaction logs from the las...

By default, the Print Deploy logs are in debug mode, with the exception of the Print Provider on client machines. You can collect the logs from the locations below. PRINT DEPLOY SERVER LOGS These logs are included by default when you download the Diagno...

PaperCut MF supports optical character recognition (OCR), blank page removal, despeckling, and deskewing as part of PaperCut Document Processing feature. This function can either be performed by a service hosted in the Cloud, or by a component that can be...

PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a very detailed text log of activity. The log allows our Support Team and Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabli...

As of version 18.2.4, the PaperCut NG and PaperCut MF installer wizard for Windows automatically produces a setup log file. If your upgrade or installation on a Windows server encounters an issue before the installer reports completion, this log file migh...

The PaperCut LPD Service has special DEBUG OPTIONS which cause the service to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling ...

PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is on...

PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a very detailed text log of activity. The log allows our Support Team and Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabli...

PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a more detailed text log of activity. The log allows our Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging ...

From time to time, PaperCut Technical Support will request additional logs from the CUPS printing environment found on many Linux servers, clients and Mac environments. This will aid PaperCut in diagnosing issues that you may have. This KB article is best...

PaperCut NG and PaperCut MF have special debugging options which allow the software to produce a highly detailed text log of application activity. These logs allows support engineers and developers to inspect the internal workings of the PAPERCUT APPLICAT...

PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is on...

PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The logs allow our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is us...

We are a school who have been running PaperCut for approximately one year. We would like to clear out the database of print jobs prior to this school year. How do I perform a partial clear? PaperCut has unlimited log sizes and has a smart log rotation pr...

PaperCut has an option to save spool files which give abnormal page counts so they can be sent to the PaperCut Support team. This option is enabled when print provider debug logging [https://support.apposite.com.hk/Knowledgebase/Article/View/how-to-enabl...

By default the PaperCut Application Server will create all it’s log data in [app dir]/server/logs/server.log. However sometimes you need to have the logs go to a different place, for example a centralised enterprise logging service such as syslog. PaperCu...

From time to time we get questions about how to read Windows Event Logs to understand what’s going on with a print system. Occasionally we might also ask customers to gather these logs to help us get a fuller understanding of what might be going wrong. A...

There are rare occasions where PaperCut NG/MF may behave incorrectly or stop responding in such a way that the actual problem is not recorded in our standard level ofdebug logs. On these rare occasions, you may be asked to take a SNAPSHOT and send it to t...