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Knowledgebase: PaperCut > Backups
Backing up PaperCut data
Last modified on 02 October 2013 10:34 AM

Backups and PaperCut

PaperCut NG has an automatic on-disk database export system. It will create a live point-in-time export once a week. More regular exports can be performed or scheduled if required. The system will create Zipped XML file containing the important account and configuration data and these files are kept for 30-days by default in the directory:

[app-path]/server/data/backups

These are “on-disk” backups and should not be relied upon as a complete Backup Strategy.

System Administrators should ensure a suitable backup strategy is implemented, enforced and routinely tested. PaperCut stores all data under the directory:

C:\Program Files\PaperCut NG\server\data

however we generally recommend backing up the whole PaperCut NG application directory as a precaution.

The important data directory should be added to the overnight backup schedule. We recommend a rotation policy that provides backup history enabling restoration ranging from one day to 6 months in the past. Backups should be stored on alternate media (i.e. not on the current server’s hard disk) and ideally some rotations should be archived off-site. Most organizations will already have a suitable policy and procedure for other important data and files.

Print Archive data

As part of the PaperCut version 13 release we have added Print Archiving. You can read more about it here.

The Print Archive data in [app-path]\server\data\archive is designed to be fully backed up or partially backed up. PaperCut has been designed to be resilient when working with partial restores allowing system administrators to be flexible in how much data is backed up.


[Legacy Software] Backups and PaperCut Quota

PaperCut Quota will create backups of important user data and logs when either:

  • A manual "Tune Up" is performed from the PaperCut Admin Console
  • Any one of the event logs are cleared

These are "on disk" backups and should not be relied upon as a complete Backup Strategy.

System Administrators should ensure a suitable backup strategy is implemented and enforced. PaperCut stores all data under the directory:

C:\Program Files\PaperCut\

This directory should be added to the overnight backup schedule. We recommend a rotation policy that provides a backup history ranging from one day to 6 months. Backups should be stored on alternate media (i.e. not on the current server's hard disk) and ideally some rotations should be archived off-site. Most organizations will already have a suitable policy and procedure for other important data and files.

Important PaperCut data is stored in *.mdb files in a Microsoft Access 2000 file format. These files may be restored at any time provided the PaperCut system services are stopped (stopped manually via Start->Settings->Control Panel->Admin Tools->Services). System administrators may also use Microsoft Access to manually inspect and merge data if required. PaperCut Software support is always happy to assist with this process.