Knowledgebase
Knowledgebase : PaperCut > Administration > Mac OS
“_Help! When printing from MacOS computers, sometimes we see the job stuck in the print queue with the message “Hold for Authentication.” What does this mean?”_ WHAT DOES “HOLD FOR AUTHENTICATION” MEAN? Sometimes, when printing from a Mac, the job appea...
_“Help! I’m trying to add some of my new printers to my macOS server andPaperCut NG/MF is not seeing them! What’s wrong?”_ If you’re running a current version of PaperCut NG/MF, all you need to do is make sure that you have the printers added at the OS l...
As part of PaperCut’s Print Archiving [https://www.apms.com.hk/product/ng-mf/manual/common/topics/sys-archive.html] feature on a Mac OS X secondary server [https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html] you may need to automati...
Building A Mac Client Install Package The Mac client is provided as a standard .app package. No special installation is normally required. The application package PCClient.app can be simply dragged into the Applications directory on any computer. Som...
PaperCut supports tracking printing from your iPads (and other iOS devices) to your organization's printers. As well as plain printing, the PaperCut iPad App also provides the rich functionality desktop users are used to such as authentication, balance di...
GENERAL PRINTING HOW DO I SET UP PRINTING ON MY MAC AND MAKE IT WORK WITH PAPERCUT? Mac printing is a complex topic and answers will vary depending on the operating system used on the server side. Chapter 21 in the PaperCut User Guide addresses many of ...
JVM start up parameters are command-line options and environment variables that can affect the performance characteristics of the Java Virtual Machine which is used to fire up the client application. * Install the PaperCut Client for Mac [https://www.a...
The printer configuration information on Mac OS X is stored in the directory: /etc/cups This is a “hidden” system directory storing the CUPS configuration. Recursively copying this directory from one system to another will duplicate the printer configura...
We’ve seen this error happen occasionally on macOS when installing the User Client [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/user-client-install-mac.html]. e.g. ditto: can't get real path for source '/private/var/folders/dm/cfhh5brd...
WHY DO I SEE DUPLICATE PRINTERS ADVERTISED OVER BONJOUR WHEN RUNNING PAPERCUT ON A MAC SERVER? BACKGROUND: You've got a Mac server, and installed PaperCut on it (either as a Primary App Server, or a secondary server [http://www.apms.com.hk/product/pape...
WANT TO ENABLE OR DISABLE ALL OF YOUR PRINTERS AT ONCE ON MAC/LINUX? When installing PaperCut on Mac or Linux, you’ll need to run the Control Printer Monitoring.command [https://support.apposite.com.hk/Knowledgebase/Article/View/adding-a-new-printer-on-a...
ERROR: CUPS-API-HELPER IS NOT OPTIMISED FOR YOUR MAC AND NEEDS TO BE UPDATED _“This software will not work with future versions of macOS and needs to be updated to improve compatibility. Contact the developer for more information._” You may see this err...
On some Mac systems, PaperCut 13.3 and older may generate an error and fail when attempting to use db-tools as part of restoring a database, a required activity when migrating a Primary Server installation of PaperCut. The applicable error message is:  ...
Introducing iPads, iPhones or other mobile/tablet devices and into your network environments opens up a whole set of network management questions. Many organizations find that fitting these devices into their existing printing infrastructure is challengin...
There are a couple of options for tidying up the Dock in macOS depending on what version of PaperCut you’re running: HIDE THE PCCLIENT.APP ICON IN THE DOCK FOR MAC CLIENTS (ALL VERSIONS OF PAPERCUT) * Install the PaperCut Client for Mac [https://www.a...
On Mac print servers (systems that you set up as a primary or secondary PaperCut server), PaperCut creates a host user or service account. This account is used to run the various services and processes required to track printing. Running as a service a...
HIDE THE PCCLIENT.APP ICON IN THE DOCK FOR MAC CLIENTS * Install the PaperCut Client for Mac [http://www.apms.com.hk/product/papercut-ng/manual/ch-user-client.html#user-client-deploy-macos] * Right click or Control-Click the PCClient.app application ...
ACTIVITY MONITOR ON MACOS IS SHOWING HIGH MEMORY USAGE FOR THE PAPERCUT USER CLIENT. When looking at the Activity Monitor in macOS, at first glance it can appear that the PaperCut User Client is using a massive amount of memory - e.g. 5GB or 10GB. What ...
WHEN PRINTING FROM APPLE MAC OS 10.6 SNOW LEOPARD TO A MICROSOFT WINDOWS HOSTED PAPERCUT SERVER, JOBS SHOW IN THE RELEASE STATION AND JOB LOG WITH IP ADDRESSES INSTEAD OF HOSTNAMES IN THE _CLIENT_ COLUMN When a print job arrives at the PaperCut server it...
After upgrading to iOS 6 on the iPhone, iPad or iPod Touch, users may no longer be able to access PaperCut tracked and controlled printers. The following hotfix may be applied to an existing installation of PaperCut that is at least version 12.3 or lat...
The client software is not a separate download but is included by default in the server installation. If you work or study at an organization and you need the PaperCut client installed, have a chat with your IT or Administration department and they’ll be ...
On your macOS PaperCut primary server, there are some tasks that require that the papercut system account is a member of a folder’s Sharing and Permissions list. One example of such a task is the automatic synchronization for shared accounts that come fro...
Print Release Stations place a print job on hold and allow users to release it when required. Often a Release Station is a dedicated workstation located next to the printers. This article covers how to run the Release software on a Mac. See our Print Rele...
WHY USE A NULL PRINTER? It can be extremely useful to have a print queue which, rather than printing itself, forwards prints on to one of a number of other printers. Setting this up in PaperCut is a snap; create a new printer, mark it as a “virtual queue...
By default, CUPS has increased security and privacy settings that may mean that the Document Name (Name) and User (Username) are anonymised in the CUPS Web interface as shown below. This behaviour is controlled by the JobPrivateValues [https://www.cups.o...
I upgraded my Apple OSX server and now PaperCut isn't working? During the upgrade process for Apple's OSX server operating system it is quite likely that permissions on various files and directories will be modified. This can impact on the functional...
WHAT HAS CHANGED IN IOS9? iOS9 shifts the way iOS devices have traditionally talked on a network by using IPv6 communication: Lots of hexadecimal numbers with colons in-between FE80::XXXX:XXXX:XXXX:B71D if available _BEFORE_ it uses IPv4 communication:...
WHAT HAS CHANGED IN IOS9? iOS9 shifts the way iOS devices have traditionally talked on a network by using IPv6 communication: →Lots of hexadecimal numbers with colons in-between FE80::XXXX:XXXX:XXXX:B71D if available _BEFORE_ it uses IPv4 communication...
OVERVIEW With PaperCut (either Primary server, or Secondary Server/Site Server) installed on a Mac, you will have the ability to print to your print queues from iOS devices. This is done by broadcasting an additional Bonjour advertisement [http://support...
“PRINTERS ARE DISAPPEARING FROM MY LIST OF AVAILABLE PRINTERS ON THE IOS DEVICE AFTER X AMOUNT OF TIME” If you're running a build older than 15.2 (build 33770/33771) - there was no default TTL set explicitly by PaperCut for the bonjour advertisements. Th...
MY USERS CAN SELECT THE PRINT OPTION OK, BUT WHEN I OPEN THE PAPERCUT APP, THE JOBS DON’T LIST? _(PLEASE SEE THE ‘ALTERNATIVE SOLUTION’ BELOW IF YOU’RE USING PAPERCUT VERSION 14.2 OR LATER)_ There could be a number of reasons f...
PRINTERS GET PAUSED WHEN USING 10.10, AND JOBS ARE NOT LOGGED IN PAPERCUT (RESOLVED IN 14.3.29819) _Note: This applies to a Primary or Secondary server installation where the PaperCut Print Provider is running to monitor print queues - not on every works...
_Note that this page is now considered legacy - all issues with 10.9 were resolved in the 13.5 release of PaperCut, and there are currently a large number of customers using 10.9 as servers and clients in their organizations_ APPLE MAC OS 10.9 UPDATE CA...
Mac Server Admin CUPS issue with large no. of print queues This page has a collection of random notes about the Server Admin cpu/lockup issue. Seems like Server Admin on Mac OS X 10.6 consumes lots of CPU when there is a large number of printers (e.g...
I'VE JUST UPGRADED TO MAC OS 10.7 AND CAN'T FIND "SERVER ADMIN" Server Admin is no longer installed as part of Mac OS Server. You will need to download and install it from Apple: https://support.apple.com/en-us/HT202495 [https://support.apple.com/en-us...
This guide is intended for Macintosh Systems Administrators, Software Packagers, and Client Systems Administrators who have a software packaging and deployment solution already in place, such as Jamf’s Casper Suite, or Munki. It is assumed that you wish ...
SYMPTOM When the PaperCut client _DETAILS_ link is clicked in a Mac environment, users are not taken to their login window when using Safari CAUSE We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Sa...
PaperCut on Mac OS (Apple Mac) PaperCut NG is a cross-platform solution and has full support for Mac OS X Servers (10.4+) and Mac OS X workstations (10.3+) including the availability of client software, pop-up account selection and user messages. Mo...
When enabling port 80 and 443 [http://www.apms.com.hk/product/papercut-ng/manual/ch-customization-enable-additional-ports.html] on the Mac where the PaperCut App Server is running, it is necessary to use ipfw (IP Firewall) / pf (Packet Filter) to allow po...
_“Help! SMB? LPD? I just want to connect my macOS devices to shared Windows Server print queues. Can you tell me when to use LPD or SMB connections, and how to configure them?”_ INTRO Hey, there and thanks for getting in touch! Yes, PaperCut includes a ...
Removing the "PaperCut Host User" Account on the Mac I have recently uninstalled PaperCut and there is an account called the "PaperCut Host User" still on my system. How do I remove this? This account should have been removed when the Uninstall.comm...
WHY LAUNCHD? For Macintosh computers running OS X 10.7 and later, and most especially Mac OS X 10.10 Yosemite and later, launchd is the most practical approach to launching the PCClient.app. As Apple has begun to focus heavily on securing root access to ...
I HAVE PAPERCUT NG [https://www.apms.com.hk/en/] RUNNING ON MY APPLE MAC OS X SERVER (OR A LINUX SERVER RUNNING CUPS). I HAVE A FEW WINDOWS CLIENTS ON MY NETWORK. CAN I SUPPORT THESE WINDOWS CLIENTS? Yes. It is possible to support the Windows client usin...
Some of our users have reported running into strange problems with fresh installs of a PaperCut Application Server or Secondary Server on their Mac OS X machines. As soon as the PaperCut Print Provider starts monitoring the printers on their servers, all ...
I HAVE RECENTLY UPGRADED MY SERVER. DO I ALSO NEED TO UPGRADE THE CLIENT SOFTWARE ON EACH WORKSTATION? If you’ve deployed the client software using the suggested method - the “zero-install” [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/...
UPDATE: Apple have released a revised version of Java 2013-004 which resolves this issue. If you are seeing this issue, please ensure you have downloaded and installed the revised version, available here [http://support.apple.com/kb/dl1572]. USER CLIENT...
_This article was kindly contributed by GEN Architects, Inc. The development team would like to thank CJ for his contribution and hope the information is of assistance to other Apple Mac users._ We are 10-person architectural firm and were looking f...
USING THE CARD WIZARD ON A MAC OR LINUX NETWORK DO YOU HAVE A VERSION OF THE CARD WIZARD THAT WILL OPERATE ON THE MAC OR LINUX? The card wizard [http://www.apms.com.hk/en/tour/top-up-cards/] at the current time is a Windows-Only program. This is becaus...
NOTE: THE PREFERRED METHOD OF STARTING THE PAPERCUT CLIENT AUTOMATICALLY FOR ALL USERS IS TO USE THE LAUNCHD METHOD [https://support.apposite.com.hk/Knowledgebase/Article/View/starting-the-client-on-mac-os-with-launchd] USING LAUNCH AGENTS AS ADVISED BY A...
When installing PaperCut on Mac or Linux, you'll need to run the Control Printer Monitoring.command [http://support.apposite.com.hk/Knowledgebase/Article/View/145/0/adding-a-new-printer-on-a-mac] (Mac) or configure-cups [http://www.apms.com.hk/product/pap...