Knowledgebase
Knowledgebase : PaperCut > User Client Tool
THE ADVANCED CLIENT (FOR PROFESSIONAL BUSINESS) PaperCut NG includes the standard client which is ideal for Education and Corporate sites. Professional businesses such as Engineering, Architecture, Graphic Design, Legal Firms etc. who require more power....
TIP: If you’re seeing mysterious behavior with the User Client, but not getting any error messages, check to see if the User Client has been configured to use the —silent option [https://www.apms.com.hk/product/ng-mf/manual/common/topics/tools-user-client...
Error: “UNABLE TO SUCCESSFULLY RETRIEVE VALID DATA FROM SECURE CONNECTION TO SERVER” [Error showing 'Unable to successfully retrieve valid data from secure connection to server'] This happens if the PaperCut client is attempting to establish a secure co...
PaperCut offers various accessibility options for users with limited vision or mobility based on WAI guidelines. The options are listed below: USER WEB INTERFACE The PaperCut development team have made a number of changes to the end-user web interface (...
_This article applies to the Windows operating system_ The message (e.g. low quota, print job pending release, etc.) displays in the client as Windows task tray balloon items. We agree this is a little small at times, however this is “the way Windows wor...
JVM start up parameters are command-line options and environment variables that can affect the performance characteristics of the Java Virtual Machine which is used to fire up the client application. * Install the PaperCut Client for Mac [https://www.a...
_This article relates to Popup Authentication. It’s worth reading more about Printing and Authentication with PaperCut [https://www.apms.com.hk/product/ng-mf/manual/common/topics/authenticate-print-about.html] and also more specifically Pop-up Authenticat...
PaperCut displays currency symbols for the PaperCut client by calling into the operating systems language using Unicode. Some operating system updates have caused the currency symbol in certain languages to display incorrect characters. One example is ...
This KB article explains how to customize the text in the Print Job Notification window of the user client software. The main reason for changing the text is the need to use organization-specific terminology (e.g. shared account may be referred to as a co...
We’ve seen this error happen occasionally on macOS when installing the User Client [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/user-client-install-mac.html]. e.g. ditto: can't get real path for source '/private/var/folders/dm/cfhh5brd...
ENABLING USER CLIENT NOTIFICATIONS ON WINDOWS WHEN BALLOON TIPS ARE DISABLED When the user client tool in PaperCut NG or PaperCut ChargeBack is installed on a Windows system, it delivers notifications using _balloon tips_ by default. If you have disabl...
As of version 19.0, PaperCut MF and PaperCut NG no longer support 32-bit platforms for any of our solution components. Sites which still accommodate 32-bit workstations may require special handling when upgrading from an earlier release to version 19.0 or...
There are a couple of options for tidying up the Dock in macOS depending on what version of PaperCut you’re running: HIDE THE PCCLIENT.APP ICON IN THE DOCK FOR MAC CLIENTS (ALL VERSIONS OF PAPERCUT) * Install the PaperCut Client for Mac [https://www.a...
The PaperCut user client tool will, by default, pop up a dialog with the user’s balance when it starts. The exception to this case is when the user cannot charge to their personal account. For example, if the user’s Account Selection setting has been set...
Some sites have reported issues in recent versions of PaperCut where the client software consumes 100% CPU. This issue, although not yet fully diagnosed, seems to related to graphics driver issues and the use of transparency. This issue occurs when _fast ...
ACTIVITY MONITOR ON MACOS IS SHOWING HIGH MEMORY USAGE FOR THE PAPERCUT USER CLIENT. When looking at the Activity Monitor in macOS, at first glance it can appear that the PaperCut User Client is using a massive amount of memory - e.g. 5GB or 10GB. What ...
In Dashboard, we display the number of active clients, however we do not display the details of those active Clients. This information is sometimes helpful for Administrators to track down issues on their site. This can also provide information about who ...
The client software is not a separate download but is included by default in the server installation. If you work or study at an organization and you need the PaperCut client installed, have a chat with your IT or Administration department and they’ll be ...
PaperCut’s User Client is designed to assist communication between the print environment and the user. This includes customizable notifications about print jobs being denied due to print policy enforcement [https://www.apms.com.hk/product/ng-mf/manual/app...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The logs allow our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is us...
_“Help! I’m trying to uninstall the PaperCut client from my personal computer. How can I do this?”_ The exact steps to uninstall the PaperCut User Client vary depending on whether your computer is a PC or a Mac, as well as what method your PaperCut admin...
MPORTANT: This is an _unofficial_ hack and may not continue to work in the future! Some organizations use a GPO (Group Policy) to hide the system tray in Windows, this can cause issues when their PaperCut users close the balance window of the PaperCut Cl...
The PaperCut User Client has the ability to remember your identity when using Unauthenticated Computers [https://www.apms.com.hk/product/ng-mf/manual/common/topics/authenticate-print.html] such as a laptops or workgroup machines, which makes it quick and ...
_“As a developer or integrator of a public kiosk access solution, is there a way for my app to integrate with PaperCut so users need not enter their credentials to be able to print?”_ CAN YOU INTEGRATE THE PAPERCUT CLIENT WITH A PUBLIC KIOSK SOLUTION? M...
Some PaperCut customers with Windows clients have requested an MSI-based installation method that would create an entry allowing uninstalling within Windows Control Panel Programs & Features. Some customers also requested that our pc-client.exe file have...
PaperCut support is seeing more and more requests around the ability for people to move around multiple PaperCut implemented sites without having to install multiple User Clients. There are a few ways you can configure the PaperCut Client to connect to mu...
From time-to-time PaperCut Technical support is asked about compatibility with JAWS for Windows Screen Reading Software from Freedom Scientific. Our customers have experienced good levels of compatibility when using JAWS' "Java Access Bridge". We wo...
This guide is intended for Macintosh Systems Administrators, Software Packagers, and Client Systems Administrators who have a software packaging and deployment solution already in place, such as Jamf’s Casper Suite, or Munki. It is assumed that you wish ...
The PaperCut user client is used to: * Deliver notifications/messages for denied print jobs, jobs held in the release station, etc. * Display print job popups for account selection or print confirmation. * Display print job popups as directed by pr...
If you’re starting the user client, and you’re seeing an error referring to the local cache, take a look here to see if one of the resolutions below can help! TIP: If you’re seeing mysterious behavior with the User Client, but not getting any error messa...
NOTE: As of PaperCut version 7.3 this article is some what obsolete. PaperCut now includes a special self-managing version of the client called pc-client-local-cache.exe. This version automatically copies the files to the local hard-drive and manages a...
Most organisations don’t use PaperCut to “charge” their users. In an Educational organisation, PaperCut is more often used to restrict users to a sensible quot, let’s say $5.00 a week. In a Business, PaperCut can be installed in a “silent logging” mode, e...
Some customers running the PaperCut User Client on linux with various versions of Oracle Java and OpenJDK users have reported an error of: “AN UNEPECTED ERROR HAS OCCURRED: ASSISTIVE TECHNOLOGY NOT FOUND: ORG.GNOME.ACCESSIBILITY.ATKWRAPPER” If you have ...
With more and more Windows RT devices being used in organizations, customers are taking advantage of new and innovative tools. As a result, PaperCut technical support is fielding a few questions from customers about how to print with Windows RT and how to...
PAPERCUT USER CLIENT SHARED ACCOUNT SELECTION By default the Shared Account popup remembers the last used account. This can be useful in some environments, but in other environments users may forget to change the selection to the proper account, and land...
WHY LAUNCHD? For Macintosh computers running OS X 10.7 and later, and most especially Mac OS X 10.10 Yosemite and later, launchd is the most practical approach to launching the PCClient.app. As Apple has begun to focus heavily on securing root access to ...
With PaperCut NG/MF you have the ability to configure where on your screen the user client tool will display when started, as described in the user guide here [https://www.apms.com.hk/product/ng-mf/manual/common/topics/tools-user-client.html]. When using...
Help! When my users take their laptops home the PaperCut user client is constantly annoying them with: _“Unable to connect to server”_ error notifications. How can we make this stop? It’s a common scenario in many organizations for users to take their l...
_“Help! I’m a PaperCut systems administrator and my users are reporting that they see an error message “The user client is already running. Only one instance of this program can run at the same time.” Why does this happen and how can we prevent it?”_ NOT...
I HAVE RECENTLY UPGRADED MY SERVER. DO I ALSO NEED TO UPGRADE THE CLIENT SOFTWARE ON EACH WORKSTATION? If you’ve deployed the client software using the suggested method - the “zero-install” [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/...
I’VE NOTICED THAT WHEN I ADD THE PAPERCUT CLIENT (PC-CLIENT.EXE OR PC-CLIENT-LOCAL-CACHE.EXE) TO MY LOGON SCRIPT IT ALWAY EXITS A FEW MOMENTS AFTER LOG ON? This may be caused by running your Active Directory Logon script synchronously. The group policy o...
UPDATE: Apple have released a revised version of Java 2013-004 which resolves this issue. If you are seeing this issue, please ensure you have downloaded and installed the revised version, available here [http://support.apple.com/kb/dl1572]. USER CLIENT...
The Windows IPP service bypasses the standard Windows printing process and this can cause problems with the PaperCut user client print popups (e.g. account selection or authentication popups). The Windows IPP service runs in IIS and when it accepts jobs ...
Using the ChargeBack popup client Information on this page is specific to PaperCut ChargeBack We have number of supporting users who may use the printer now and again but we would rather the popup didn't show for them as their prints are not billed ...
NOTE: THE PREFERRED METHOD OF STARTING THE PAPERCUT CLIENT AUTOMATICALLY FOR ALL USERS IS TO USE THE LAUNCHD METHOD [https://support.apposite.com.hk/Knowledgebase/Article/View/starting-the-client-on-mac-os-with-launchd] USING LAUNCH AGENTS AS ADVISED BY A...
To prevent multiple instances of the PaperCut user client running at the same time we make use of a lock file. This lock file will be generated at client startup and removed at client shutdown. They will be created in your home or temporary directory and ...
Where do I find the PaperCut client software? Is it required for print control? The client software is not a separate download but is included by default in the server installation. The client software (pc-client.exe) is optional and is only require...
PaperCut likes to allow it’s users to make decisions as quickly as possible. One of these decisions is the Shared Account Selection Popup [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/account.html]. In many cases the Account Sele...
The PaperCut User Client [http://www.apms.com.hk/product/papercut-ng/manual/ch-user-client.html] could be running slow for one of the following reasons. Please take some time to investigate these issues in order: DNS SETTINGS The USER CLIENT software u...
The PaperCut User Client has the ability to remember your identity when using an Unauthenticated Computer such as a Laptop or Workgroup machine. This makes it quick and easy to see your balance. If however there are multiple users for the machine, you ma...
ON WINDOWS WHEN I TRY TO EXIT THE CLIENT I RECEIVE A MESSAGE: THE APPLICATION CANNOT BE CLOSED, BECAUSE IT IS REQUIRED TO PERFORM PRINTING ON THIS NETWORK. WHY? This message is displayed when user interaction via the User Client tool is required before ...
You can sometimes come across this error if you’re trying to install the user client [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/user-client-install-windows.html]. Specifically this is normally seen when trying to use one of the method...
WORKING WITH POPUP MESSAGES QUESTIONS ABOUT MESSAGES SENT TO USERS HOW DOES PAPERCUT NOTIFY USERS THAT THEY ARE OUT OF CREDIT/QUOTA? If the User Client Tool (client software) is installed on the workstation, the user’s credit status will be displayed o...