Knowledgebase
Knowledgebase : PaperCut > Upgrading or Downgrading
_This article covers the license and support side of upgrading, answering questions like ‘does my current license allow me to upgrade’ or ‘should I renew my M&S’. If you’re looking for technical information on the upgrade process, check out our article on...
This article covers the steps needed to upgrade PaperCut MF or NG. There’s a couple of related articles which may be of help too: * PaperCut’s Upgrade Policy [https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-upgrade-policy] - or “_CA...
_Note: This article covers the ‘hidden’ database upgrade process that happens when you upgrade your Application Server from e.g. version 19.x to version 20.x._ _If you’re looking for more information on upgrading the PaperCut Application Server, Secondar...
When upgrading a PaperCut central server, it is generally NOT mandatory to upgrade secondary servers, release stations, web print servers or clients immediately unless otherwise stated in the release notes. We always strive to maintains backwards compatib...
When you purchase PaperCut your license allows you to run the current major version. If you install a newer version of PaperCut, then you might not be eligible to run the newer version . If you have current upgrade assurance / premium support then you ...
The PaperCut installer is quite robust, however antivirus or similar low-level applications may prevent or delay access to file resources. This behaviour can cause errors, particularly when performing an over-the-top upgrade of a PaperCut installation. I...
As of version 19.0, PaperCut MF and PaperCut NG no longer support 32-bit platforms for any of our solution components. Sites which still accommodate 32-bit workstations may require special handling when upgrading from an earlier release to version 19.0 or...
I'm migrating from GPAS. How do I import balances? PaperCut supports a number of data import methods ranging from simple text file imports to scripting interfaces and programming APIs. Because data migration from a legacy system is a once-off operati...
I'M MIGRATING FROM PCOUNTER. HOW DO I IMPORT BALANCES? This knowledge base article provides an overview/summary of the migration proceeder for organizations upgrading from PCOUNTER to PAPERCUT. Many sites move from PCounter to gain access to PaperCut's r...
TO MOVE FROM PAPERCUT EDITION X TO PAPERCUT EDITION Y (ALSO KNOWN AS A CROSS-GRADE) FOLLOW THE STEPS DESCRIBED BELOW: Use the following procedure to move PaperCut from one edition to another without setting/data loss. The procedure takes around 30 minut...
PaperCut is designed to support fully automated install-over-the-top upgrades. Normally no manual upgrade tasks need to be performed, however like all server-side applications, system administrators should devote some time to testing post upgrade. Adminis...
PaperCut Software attempts to maintain basic backwards compatibility with the secondary server. This means you can upgrade your primary server, and stagger the upgrade of secondary print servers. However, you cannot run a secondary server version that is...
I've set up a secondary server and the printers are not showing up in the PaperCut Admin Console under the Printers tab, or jobs are not showing up in the job log for that printer. What can I check? CONFIRM CONNECTIVITY: 1. From the secondary server, ...
_“Help! I’m a Systems Administrator running PaperCut, and I’m trying to upgrade my Linux Secondary Server. What do we need to do in order to upgrade our secondary server?”_ When upgrading a PaperCut NG/MF application server [https://support.apposite.com....
Upgrading from PaperCut Quota to PaperCut NG This describes the process for moving from PaperCut Quota to PaperCut NG, and includes instruction of importing user balances and restriction settings from the old PaperCut Quota installation. These instr...
UPGRADING PAPERCUT CHARGEBACK The functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing). All existing functionality provi...
I HAVE RECENTLY UPGRADED MY SERVER. DO I ALSO NEED TO UPGRADE THE CLIENT SOFTWARE ON EACH WORKSTATION? If you’ve deployed the client software using the suggested method - the “zero-install” [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/...
If PaperCut NG is running in a Microsoft Cluster environment, the upgrade procedure is a little different from the standard upgrade procedure. The reasons for this include: * The installer needs to stop the PaperCut services before performing the inst...
The process for upgrading your PaperCut software will depend on which edition you are using. Please select an article from below that matches the edition you are using. * Upgrading PaperCut (upgrade procedure) [http://support.apposite.com.hk/Know...
Where is PaperCut ChargeBack? The functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing). All existing functionality prov...
On Windows, Mac, and Linux, PaperCut NG and PaperCut MF comes bundled with a specific version of Java that only the application will utilize. Each component of the software which can be installed or copied to a location other than the primary APPLICATION ...