Knowledgebase
Knowledgebase : PaperCut > Licensing
_This article covers the license and support side of upgrading, answering questions like ‘does my current license allow me to upgrade’ or ‘should I renew my M&S’. If you’re looking for technical information on the upgrade process, check out our article on...
PaperCut Software continues to provide assistance to customers running PaperCut releases all the way back to version 1.0 released in 1998. (Yes, we still have customers running 1.0!). Support for older versions includes: * _Assistance with operation...
APPLY FOR A LICENSE EXCEPTION PaperCut's user license is based on the number of user accounts stored in its database. In some cases, an organization's domain/network may contain a number of inactive or inappropriate user accounts. This is a common ...
When you purchase PaperCut your license allows you to run the current major version. If you install a newer version of PaperCut, then you might not be eligible to run the newer version . If you have current upgrade assurance / premium support then you ...
EXCEEDING THE LICENSE LIMIT WHAT HAPPENS WHEN/IF I EXCEED MY LICENSE LIMIT? PaperCut is licensed on the number of user accounts hosted in the PaperCut database - that is the number of users listed in the user-list under the _Users_ section. If this...
As a first step, a copy of your license file may already be saved on your server's hard drive. Check the location: WINDOWS: C:Program FilesPaperCut NGserverapplication.license MAC OS X: /Applications/`PaperCut NG/server/application.license LINUX: ~p...
PaperCut licenses are supplied as a digitally signed license file (the file will have a “.license” extension). Installing the license file into the application enables the software for use within your organization. To install the supplied license file: ...
Installing Licenses How do I install my supplied license. PaperCut NG and PaperCut ChargeBack license are supplied as a digitally signed file (a file with a name like PaperCutXXXX.license). This file needs to imported into the application (available...
INVALID REGISTRATION LICENSE/KEY PAPERCUT SAYS MY REGISTRATION KEY/LICENSE IS INVALID. WHY IS THIS? WHAT CAN I DO? All licenses issued from _sales@apposite.com.hk_ should be valid and will work with indefinitely (no time limit). The reasons for a l...
PaperCut is licensed based on the number of users (normally domain login accounts) on a per-site. There is no limit on the number servers, workstations or printers, nor any extra charge for clustered servers. As a general rule a separate license is req...
Licensing PaperCut NG in a Cluster PaperCut NG can support server clustering on both Microsoft servers (Clustering Services) and Linux. PaperCut is licensed on a domain/site wide basis and the one license will cover all servers, including multiple no...
_Maintenance and Support_ allows sites to upgrade their PaperCut software at any time without having to worry about any extra upgrade costs. It also combines our _Premium Support_ option ensuring requests for support are treated with higher priority over ...
Trial period extensions Can I get an extension on the standard PaperCut trial period? Yes. We are always happy to extend the standard 40-day trial period offered with PaperCut on request. We are keen to ensure our potential customers are 100% happy ...
Internet module is a legacy module no longer supplied by PaperCut. We have found that customers found less and less use for this feature and so we deployed resources to more widely used parts of the system. NB Existing customers who already use this mo...