Knowledgebase
Knowledgebase : PaperCut > Implementation / Deployment
As part of PaperCut’s Print Archiving
[https://www.apms.com.hk/product/ng-mf/manual/common/topics/sys-archive.html]
feature on a Mac OS X secondary server
[https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html]
you may need to automati...
This article discusses automating the deployment and installation of
the PaperCut Application Server on multiple servers. It is intended to
be read by IT System Administrators that will be installing PaperCut
NG/MF automatically on multiple independent se...
The following knowledge base articles describe different approaches to
configuring printers on workstations. The materials are technical and
are intended for use by network/system administrators.
This article is written for PaperCut NG/MF versions prior ...
PaperCut NG/MF now offer simple to use solutions that assist with the
deployment and management of print queues. The first such feature was
released in PaperCut NG/MF v19.1
[https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html]
as Pr...
OVERVIEW
Microsoft introduced Branch Office Direct Printing (BODP) for Windows
Server 2012 and Windows 8 desktops to support workstations printing
directly to the destination printer or MFD, therefore bypassing the
print server the queue was originally h...
Building A Mac Client Install Package
The Mac client is provided as a standard .app package. No special installation is normally required. The application package PCClient.app can be simply dragged into the Applications directory on any computer. Som...
OVERVIEW
This is a case study of an operating environment that revolves around
a proprietary software system which is the primary handler of
authentication and maintains and stores user records. Such systems can
include proprietary industry-specific ERP ...
CHOOSING THE RIGHT EDITION/VERSION
PaperCut is offered in three different _flavors_:
* PaperCut NG [http://www.apms.com.hk/en/products/papercut-ng/]
* PaperCut NG - Professional Client Billing
[http://www.apms.com.hk/en/tour/client-billing/]
* Pa...
WHAT IS THE MAXIMUM NUMBER OF USERS PAPERCUT CAN REASONABLY SUPPORT?
This is a difficult question to answer because it depends on a variety
of factors like the speed of the hardware and the amount of printing
volume performed by each user. Hardware is al...
DOES PAPERCUT HAVE A PRINT SECURITY BEST PRACTICE CHECKLIST?
Absolutely! We have pooled our knowledge and created a comprehensive
Print Security whitepaper that will help you not only make the most of
PaperCut’s security features, but also help you secur...
This KB article covers common issues/questions about PaperCut Site
Servers
[https://www.apms.com.hk/product/ng-mf/manual/common/topics/site-server.html].
-------------------------
_Uh-oh. It looks like there’s significant overlap between this
Knowledge ...
During the installation phase of PaperCut NG, there are three options
available to choose from:
* Education
* Small/Medium Enterprise (SME) or Corporate
* Professional (Client Billing)
The installation type you choose will determine how the softwa...
PaperCut monitors printing by watching the jobs pass via a print
queue. It needs to intercept the print jobs between the workstation
and the printer so that it can perform analysis and control jobs for
various reasons (e.g. delete it if the user doesn’t h...
Does PaperCut run on Windows Server 2008?
Yes. Any PaperCut release from version 8 onwards has been designed for Windows Server 2008. Versions prior version 8 (i.e. version 7) have not been specifically designed for 2008, but we have had no reports o...
Yes. Any PaperCut release from version 8 onwards has been designed
for Windows Server 2008. Versions prior to version 8 (e.g. version 7)
have not been specifically designed for 2008, but we have had no
reports of problems. Organizations requiring offic...
Yes. Any PaperCut release from version 12.4 onwards has been designed
for Windows Server 2012. Versions prior version 12.4 (i.e. version
11.5) have not been specifically designed for 2012, but we have had no
reports of problems.
Organizations requir...
Yes. PaperCut will work fine and is fully supported on VMs such as
VMware, EX Server, Microsoft Virtual Server, Hyper-V, VirtualBox, Xen,
KVM, Parallels, and QEMU. We do have many large customers now running
PaperCut in virtualized environments (on Window...
WHY DO I SEE DUPLICATE PRINTERS ADVERTISED OVER BONJOUR WHEN RUNNING
PAPERCUT ON A MAC SERVER?
BACKGROUND:
You've got a Mac server, and installed PaperCut on it (either as a
Primary App Server, or a secondary server
[http://www.apms.com.hk/product/pape...
If you have a large number of workstations that all print to local
printers, chances are you’re already using the Direct Print Monitor
[https://www.apms.com.hk/product/ng-mf/manual/common/topics/direct-printing.html]
feature of PaperCut.
If you have a gi...
PaperCut NG/MF now offer simple to use solutions that assist with the
deployment and management of print queues. The first such feature was
released in PaperCut NG/MF v19.1
[https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html]
as Pr...
I WOULD LIKE TO CONFIGURE A FIREWALL ON THE SERVER. WHAT PORTS DOES
PAPERCUT USE?
The main network TCP ports used by PaperCut are:
* 9191 for HTTP connections
* 9192 for secure HTTP/SSL connection
* 9193 for device RPC (only used for embedded copi...
The PaperCut development team, in conjunction with a number of
PaperCut users, have put together a Getting Started guide. The guide
details the process and considerations involved with rolling out
PaperCut NG in organizations of all sizes. The guide has b...
Note that you will need to obtain a license for the Online Payment
Gateway [https://www.apms.com.hk/en/tour/online-payment-gateways/]
type that you require, before you’ll be able to install and
configure the Payment Gateway. This needs to be obtained from...
WHY USE THE NUL PORT?
It can be extremely useful to have a print queue which, rather than
printing itself, forwards prints on to one of a number of other
printers. Setting this up in PaperCut is a snap; create a new printer,
mark it as a “virtual queue” ...
WHY USE A NULL PRINTER?
It can be extremely useful to have a print queue which, rather than
printing itself, forwards prints on to one of a number of other
printers. Setting this up in PaperCut is a snap; create a new printer,
mark it as a “virtual queue...
The PaperCut development team, in conjunction with a number of
PaperCut users, have put together an implementation guide. The guide
details the process and considerations involved with rolling out
PaperCut NG on a MEDIUM TO LARGE network. The document ...
LPR connections to Windows print servers are useful in organisations
running Unix/SAP/enterprise systems that generate printing that should
be tracked through PaperCut, where those systems cannot connect to
Windows print queues via normal SMB. Commonly...
PaperCut NG [https://www.apms.com.hk/en/] is our version of PaperCut
specifically designed for schools. The Implementation guide for IT and
network managers
[https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-getting-started-guides-for...
I HAVE INTEGRATED SCANNING CONFIGURED, NOW WHAT ELSE CAN I DO WITH IT?
Providing workflows to help the users deliver their scanned documents
to folders or via email is of significant value, but that's only the
start.
Within almost all external document...
WHY SHOULD DATA SENT TO PRINTERS BE COMPRESSED?
Computers describe print jobs to printers using Page description
language (PDL). Some examples you are probably familiar with of such
PDLs are XPS, POSTSCRIPT and PCL. While these languages do a great job
a...
Installing PaperCut in a heterogeneous environment
PaperCut NG is designed to work in a mixed Operating System environment has is currently in use in sites running combinations of:
desktops running platforms ranging from Windows, Mac, Linux and Un...
PaperCut is able to interface with print queues from the VPSX
[http://www.lrs.com/]* system developed by LRS [http://www.lrs.com/]*.
This is a popular system offering SAP [http://www.sap.com/]
integration, document transformation (PDL), and AS 400 support...
DOES PAPERCUT RUN ON WINDOWS 2008 CORE EDITIONS?
In short, yes, as of version 10.6 can be installed to Windows Server
2008 Core
[http://technet.microsoft.com/en-us/library/cc753802%28WS.10%29.aspx]
(e.g. to track printing [http://www.apms.com.hk]). H...
OVERVIEW
With PaperCut (either Primary server, or Secondary Server/Site Server)
installed on a Mac, you will have the ability to print to your print
queues from iOS devices. This is done by broadcasting an additional
Bonjour advertisement
[http://support...
“PRINTERS ARE DISAPPEARING FROM MY LIST OF AVAILABLE PRINTERS ON THE
IOS DEVICE AFTER X AMOUNT OF TIME”
If you're running a build older than 15.2 (build 33770/33771) - there
was no default TTL set explicitly by PaperCut for the bonjour
advertisements. Th...
One of the requirements for enabling cross-server job redirection in a
Windows printing environment involves setting up a domain user service
account especially for PaperCut’s use. The PaperCut Print Provider
service on each Windows print server is then c...
Since 15.3 there have been steady improvements in optimising how
PaperCut handles Shared Account requests. This article is designed to
be of a reasonably high level and help avoid any need to redesign
after deployment.
When deploying a large volume of S...
THE PROBLEM: After checking the settings at _Options User/Group
Sync_, users are being imported successfully but no groups appear for
import via _Groups Add/Remove Groups_.
MISMATCHING LDAP SCHEMAS
PaperCut looks up groups by finding objects that con...
Testing PaperCut NG/MF in a realistic way can be quite difficult.
There are a number of layers in the application that get exercised
when a print job is processed. Any practical load testing needs to
exercis all layers. Here are a few tips and tools:
PRI...
PaperCut NG/MF now offer simple to use solutions that assist with the
deployment and management of print queues. The first such feature was
released in PaperCut NG/MF v19.1
[https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html]
as Pr...
Mac Open Directory/LDAP Configuration
I'd like some assistance configuring PaperCut to work with my Open Directory/LDAP network
PaperCut version's 8.4 or higher will now attempt to auto detect Open Directory and LDAP configurations on Mac OS X Serve...
PRINTERS GET PAUSED WHEN USING 10.10, AND JOBS ARE NOT LOGGED IN
PAPERCUT (RESOLVED IN 14.3.29819)
_Note: This applies to a Primary or Secondary server installation
where the PaperCut Print Provider is running to monitor print queues -
not on every works...
EASIER METHODS TO DEPLOY PRINTERS
Note that this article is showing its age somewhat - while the
technique here still works, we’ve come a long way in helping
customers ‘get their printers installed’ with other methods too:
* Mobility print
[https://ww...
MANAGING END-USER PAYMENTS
Many organizations use PaperCut as a quota
[http://support.apposite.com.hk/Knowledgebase/Article/View/118/65/print-quotas]
system and require users/students to make payments with their own
money once their quota is exceeded. Pa...
I'VE JUST UPGRADED TO MAC OS 10.7 AND CAN'T FIND "SERVER ADMIN"
Server Admin is no longer installed as part of Mac OS Server. You will
need to download and install it from Apple:
https://support.apple.com/en-us/HT202495
[https://support.apple.com/en-us...
MOBILITY NETWORK DEPLOYMENTS - TYPES AND OPTIONS
There have been a number of questions in relation to the best way in
which to deploy mobility print into different types of networks. The
following is a brief look at some of the more common scenarios and
...
During a normal setup, the Mobility Print server will guide you with
questions about your environment to determine the best commands to run
on your DNS server to set up the records necessary for clients to
discover printing services. (The one exception to...
SYMPTOM
When the PaperCut client _DETAILS_ link is clicked in a Mac
environment, users are not taken to their login window when using
Safari
CAUSE
We have found on occasion that setting the short name of a PaperCut
server can lead to a problem with Sa...
_“We’ve heard about the PaperCut Global Print Driver and want to
know the best way to install it to ensure support for 32-bit and
64-bit systems. How can we do this?”_
The PaperCut Global Print Driver
[https://www.apms.com.hk/product/ng-mf/manual/applica...
Administrators building a print network to support cross platform
printing have long relied on the Windows LPD Services as a convenient
way to get print jobs onto a Windows Print Server from a variety of
clients. Historically, this service was provided by...
WILL PAPERCUT MF AND PAPERCUT NG RUN ON 64-BIT OPERATING SYSTEMS?
Yes! In fact, as of March 31st, 2018, PaperCut MF and PaperCut NG
server components are no longer supported for 32-bit operating
systems. Furthermore, workstation components are no longer ...
PaperCut on Mac OS (Apple Mac)
PaperCut NG is a cross-platform solution and has full support for Mac OS X Servers (10.4+) and Mac OS X workstations (10.3+) including the availability of client software, pop-up account selection and user messages.
Mo...
Windows Server 2000 is not supported on the latest releases of
PaperCut, as outlined in our End of Life Policy
[http://support.apposite.com.hk/Knowledgebase/Article/View/141/0/support-end-of-life-policy].
The most recent version to support Server 2000 is ...
PaperCut is designed to support fully automated install-over-the-top
upgrades. Normally no manual upgrade tasks need to be performed,
however like all server-side applications, system administrators
should devote some time to testing post upgrade. Adminis...
What options does PaperCut provide to run on AIX/HPUX/Solaris?
_(also applies to other systems like AS400, iSeries, etc.)_
PaperCut will run on Linux out of the box and this is a standard
supported platform. Other UNIX systems are however less popular a...
When enabling port 80 and 443
[http://www.apms.com.hk/product/papercut-ng/manual/ch-customization-enable-additional-ports.html]
on the Mac where the PaperCut App Server is running, it is necessary
to use ipfw (IP Firewall) / pf (Packet Filter) to allow po...
Can PaperCut hook into online credit card (or other) payment gateways?
Yes. The payment gateway module can provide this functionality. The
gateway module is designed to provide a framework to hook into various
payment sources ranging from online servic...
There are a number of cases where it is advantageous to have print
jobs from one server, redirected to another server. This is typical
for sites with AS400
[https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-print-management-on-unix-and-e...
Here is a simple quick start guide for organizations with small
networks. This is a step by step guide for installing workgroup or
peer to peer network configurations with 10 users or less.
If you are installing PaperCut on a network domain running ...
By default, PaperCut listens to ports 9191 and 9192 for HTTP and HTTPS
communication respectively. These ports have been selected as they're
generally unused by other applications. Because PaperCut is a web
application it may be desirable to have the inte...
Running PaperCut on a peer-to-peer or home network
Warning: This is an outdated KB and needs review!
I have a small peer-to-peer network (no domain server). How do I setup PaperCut?
PaperCut Quota and PaperCut NG will run fine on a Peer to Peer net...
I've set up a secondary server and the printers are not showing up in
the PaperCut Admin Console under the Printers tab, or jobs are not
showing up in the job log for that printer.
What can I check?
CONFIRM CONNECTIVITY:
1. From the secondary server, ...
With more and more Windows RT devices being used in organizations,
customers are taking advantage of new and innovative tools. As a
result, PaperCut technical support is fielding a few questions from
customers about how to print with Windows RT and how to...
With more and more Windows RT devices being used in organizations,
customers are taking advantage of new and innovative tools. As a
result, PaperCut technical support is fielding a few questions from
customers about how to print with Windows RT and how to...
You may have duplicate print queues for different print server
operating systems, and wish to be able to release print jobs from both
queues at a single device. Perhaps because you have setup Mac and
Windows print servers to support multiple client operat...
PaperCut works well on Microsoft Terminal Server (2000, 2003, 2008+,
2008 R2, and 2012) and CITRIX servers and a number of organizations
are successfully using it to manage their printing and quotas. As a
general rule, we recommend deploying PaperCut serv...
I HAVE PAPERCUT NG [https://www.apms.com.hk/en/] RUNNING ON MY APPLE
MAC OS X SERVER (OR A LINUX SERVER RUNNING CUPS). I HAVE A FEW WINDOWS
CLIENTS ON MY NETWORK. CAN I SUPPORT THESE WINDOWS CLIENTS?
Yes. It is possible to support the Windows client usin...
Some of our users have reported running into strange problems with
fresh installs of a PaperCut Application Server or Secondary Server on
their Mac OS X machines. As soon as the PaperCut Print Provider starts
monitoring the printers on their servers, all ...
In PaperCut Email to Print module, digital signature wrapping of a
message confuses the program parser used to extract attachments.
If the message is sent with the attachments signed SEPARATELY to the
message, Papercut handles the attachment with no pro...
TRIALLING PAPERCUT USING A SUBSET OF ALL USERS
There are a few options available for limiting the trial to a subset
of users:
* Probably the most convenient way would be to import all users into
PaperCut as 'unrestricted' users. This means that when t...
Quite often our customers will want to use “start” in a batch file
to start the PaperCut User Client or perhaps perform an Automated &
Silent PaperCut Secondary Server installation
[https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html...
Using a domain service account for the internet control module (on Windows platforms)
If the Internet Control Module is enabled then PaperCut will need to install a system service running with additional privileges. The internet control configuration...
USING THE CARD WIZARD ON A MAC OR LINUX NETWORK
DO YOU HAVE A VERSION OF THE CARD WIZARD THAT WILL OPERATE ON THE MAC
OR LINUX?
The card wizard [http://www.apms.com.hk/en/tour/top-up-cards/] at
the current time is a Windows-Only program. This is becaus...
_This KB article applies to PaperCut version 13.1 and higher._
Single sign-on (SSO) is a feature of many authentication and directory
services currently on the market. It allows users to sign-in once and
be authenticated to multiple separate applications...
When installing PaperCut on Mac or Linux, you'll need to run the
Control Printer Monitoring.command
[http://support.apposite.com.hk/Knowledgebase/Article/View/145/0/adding-a-new-printer-on-a-mac]
(Mac) or configure-cups
[http://www.apms.com.hk/product/pap...
PayPal Payflow Link
[https://merchant.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=merchant/payment_gateway]
and PayPal Standard
[https://merchant.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=merchant/wp_standard]
are both suppl...
PaperCut makes use of directory servers such as Active Directory,
eDirectory, Open Directory and other LDAP and similar systems to
retrieve information about users and groups. This enables single entry
of your user and group information and efficient re-u...
I NEED TO SETUP A SECONDARY SERVER
[https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html]
(OR SYSTEM HOSTING A LOCAL PRINTER). WHERE CAN I FIND THE “PRINT
PROVIDER
[https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary....
I AM CONSIDERING SETTING UP PAPERCUT OVER A WAN NETWORK. ONE SITE WILL
HOST THE PRIMARY SERVER AND REMOTE SITES WILL HOST A LOCAL PRINT
SERVER REPORTING BACK TO THE PRIMARY SERVER. WHAT ARE THE TECHNICAL
CONSIDERATIONS?
OPTION 1) DEPLOY A PAPERCUT SITE S...
_“We’re looking to set up PaperCut and we want to cut costs by not
paying for a Windows server license. Can we install PaperCut on spare
Windows Home or Pro computer that we have nearby?”_
CAN YOU INSTALL PAPERCUT ON A NON-SERVER EDITION OF WINDOWS?
For...