Knowledgebase
Knowledgebase : PaperCut > Implementation / Deployment
As part of PaperCut’s Print Archiving [https://www.apms.com.hk/product/ng-mf/manual/common/topics/sys-archive.html] feature on a Mac OS X secondary server [https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html] you may need to automati...
This article discusses automating the deployment and installation of the PaperCut Application Server on multiple servers. It is intended to be read by IT System Administrators that will be installing PaperCut NG/MF automatically on multiple independent se...
The following knowledge base articles describe different approaches to configuring printers on workstations. The materials are technical and are intended for use by network/system administrators. This article is written for PaperCut NG/MF versions prior ...
PaperCut NG/MF now offer simple to use solutions that assist with the deployment and management of print queues. The first such feature was released in PaperCut NG/MF v19.1 [https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html] as Pr...
OVERVIEW Microsoft introduced Branch Office Direct Printing (BODP) for Windows Server 2012 and Windows 8 desktops to support workstations printing directly to the destination printer or MFD, therefore bypassing the print server the queue was originally h...
Building A Mac Client Install Package The Mac client is provided as a standard .app package. No special installation is normally required. The application package PCClient.app can be simply dragged into the Applications directory on any computer. Som...
OVERVIEW This is a case study of an operating environment that revolves around a proprietary software system which is the primary handler of authentication and maintains and stores user records. Such systems can include proprietary industry-specific ERP ...
CHOOSING THE RIGHT EDITION/VERSION PaperCut is offered in three different _flavors_: * PaperCut NG [http://www.apms.com.hk/en/products/papercut-ng/] * PaperCut NG - Professional Client Billing [http://www.apms.com.hk/en/tour/client-billing/] * Pa...
WHAT IS THE MAXIMUM NUMBER OF USERS PAPERCUT CAN REASONABLY SUPPORT? This is a difficult question to answer because it depends on a variety of factors like the speed of the hardware and the amount of printing volume performed by each user. Hardware is al...
DOES PAPERCUT HAVE A PRINT SECURITY BEST PRACTICE CHECKLIST? Absolutely! We have pooled our knowledge and created a comprehensive Print Security whitepaper that will help you not only make the most of PaperCut’s security features, but also help you secur...
This KB article covers common issues/questions about PaperCut Site Servers [https://www.apms.com.hk/product/ng-mf/manual/common/topics/site-server.html]. ------------------------- _Uh-oh. It looks like there’s significant overlap between this Knowledge ...
During the installation phase of PaperCut NG, there are three options available to choose from: * Education * Small/Medium Enterprise (SME) or Corporate * Professional (Client Billing) The installation type you choose will determine how the softwa...
PaperCut monitors printing by watching the jobs pass via a print queue. It needs to intercept the print jobs between the workstation and the printer so that it can perform analysis and control jobs for various reasons (e.g. delete it if the user doesn’t h...
Does PaperCut run on Windows Server 2008? Yes. Any PaperCut release from version 8 onwards has been designed for Windows Server 2008. Versions prior version 8 (i.e. version 7) have not been specifically designed for 2008, but we have had no reports o...
Yes. Any PaperCut release from version 8 onwards has been designed for Windows Server 2008. Versions prior to version 8 (e.g. version 7) have not been specifically designed for 2008, but we have had no reports of problems. Organizations requiring offic...
Yes. Any PaperCut release from version 12.4 onwards has been designed for Windows Server 2012. Versions prior version 12.4 (i.e. version 11.5) have not been specifically designed for 2012, but we have had no reports of problems. Organizations requir...
Yes. PaperCut will work fine and is fully supported on VMs such as VMware, EX Server, Microsoft Virtual Server, Hyper-V, VirtualBox, Xen, KVM, Parallels, and QEMU. We do have many large customers now running PaperCut in virtualized environments (on Window...
WHY DO I SEE DUPLICATE PRINTERS ADVERTISED OVER BONJOUR WHEN RUNNING PAPERCUT ON A MAC SERVER? BACKGROUND: You've got a Mac server, and installed PaperCut on it (either as a Primary App Server, or a secondary server [http://www.apms.com.hk/product/pape...
If you have a large number of workstations that all print to local printers, chances are you’re already using the Direct Print Monitor [https://www.apms.com.hk/product/ng-mf/manual/common/topics/direct-printing.html] feature of PaperCut. If you have a gi...
PaperCut NG/MF now offer simple to use solutions that assist with the deployment and management of print queues. The first such feature was released in PaperCut NG/MF v19.1 [https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html] as Pr...
I WOULD LIKE TO CONFIGURE A FIREWALL ON THE SERVER. WHAT PORTS DOES PAPERCUT USE? The main network TCP ports used by PaperCut are: * 9191 for HTTP connections * 9192 for secure HTTP/SSL connection * 9193 for device RPC (only used for embedded copi...
The PaperCut development team, in conjunction with a number of PaperCut users, have put together a Getting Started guide. The guide details the process and considerations involved with rolling out PaperCut NG in organizations of all sizes. The guide has b...
Note that you will need to obtain a license for the Online Payment Gateway [https://www.apms.com.hk/en/tour/online-payment-gateways/] type that you require, before you’ll be able to install and configure the Payment Gateway. This needs to be obtained from...
WHY USE THE NUL PORT? It can be extremely useful to have a print queue which, rather than printing itself, forwards prints on to one of a number of other printers. Setting this up in PaperCut is a snap; create a new printer, mark it as a “virtual queue” ...
WHY USE A NULL PRINTER? It can be extremely useful to have a print queue which, rather than printing itself, forwards prints on to one of a number of other printers. Setting this up in PaperCut is a snap; create a new printer, mark it as a “virtual queue...
The PaperCut development team, in conjunction with a number of PaperCut users, have put together an implementation guide. The guide details the process and considerations involved with rolling out PaperCut NG on a MEDIUM TO LARGE network. The document ...
LPR connections to Windows print servers are useful in organisations running Unix/SAP/enterprise systems that generate printing that should be tracked through PaperCut, where those systems cannot connect to Windows print queues via normal SMB. Commonly...
PaperCut NG [https://www.apms.com.hk/en/] is our version of PaperCut specifically designed for schools. The Implementation guide for IT and network managers [https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-getting-started-guides-for...
I HAVE INTEGRATED SCANNING CONFIGURED, NOW WHAT ELSE CAN I DO WITH IT? Providing workflows to help the users deliver their scanned documents to folders or via email is of significant value, but that's only the start. Within almost all external document...
WHY SHOULD DATA SENT TO PRINTERS BE COMPRESSED? Computers describe print jobs to printers using Page description language (PDL). Some examples you are probably familiar with of such PDLs are XPS, POSTSCRIPT and PCL. While these languages do a great job a...
Installing PaperCut in a heterogeneous environment PaperCut NG is designed to work in a mixed Operating System environment has is currently in use in sites running combinations of: desktops running platforms ranging from Windows, Mac, Linux and Un...
PaperCut is able to interface with print queues from the VPSX [http://www.lrs.com/]* system developed by LRS [http://www.lrs.com/]*. This is a popular system offering SAP [http://www.sap.com/] integration, document transformation (PDL), and AS 400 support...
DOES PAPERCUT RUN ON WINDOWS 2008 CORE EDITIONS? In short, yes, as of version 10.6 can be installed to Windows Server 2008 Core [http://technet.microsoft.com/en-us/library/cc753802%28WS.10%29.aspx] (e.g. to track printing [http://www.apms.com.hk]). H...
OVERVIEW With PaperCut (either Primary server, or Secondary Server/Site Server) installed on a Mac, you will have the ability to print to your print queues from iOS devices. This is done by broadcasting an additional Bonjour advertisement [http://support...
“PRINTERS ARE DISAPPEARING FROM MY LIST OF AVAILABLE PRINTERS ON THE IOS DEVICE AFTER X AMOUNT OF TIME” If you're running a build older than 15.2 (build 33770/33771) - there was no default TTL set explicitly by PaperCut for the bonjour advertisements. Th...
One of the requirements for enabling cross-server job redirection in a Windows printing environment involves setting up a domain user service account especially for PaperCut’s use. The PaperCut Print Provider service on each Windows print server is then c...
Since 15.3 there have been steady improvements in optimising how PaperCut handles Shared Account requests. This article is designed to be of a reasonably high level and help avoid any need to redesign after deployment. When deploying a large volume of S...
THE PROBLEM: After checking the settings at _Options User/Group Sync_, users are being imported successfully but no groups appear for import via _Groups Add/Remove Groups_. MISMATCHING LDAP SCHEMAS PaperCut looks up groups by finding objects that con...
Testing PaperCut NG/MF in a realistic way can be quite difficult. There are a number of layers in the application that get exercised when a print job is processed. Any practical load testing needs to exercis all layers. Here are a few tips and tools: PRI...
PaperCut NG/MF now offer simple to use solutions that assist with the deployment and management of print queues. The first such feature was released in PaperCut NG/MF v19.1 [https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html] as Pr...
Mac Open Directory/LDAP Configuration I'd like some assistance configuring PaperCut to work with my Open Directory/LDAP network PaperCut version's 8.4 or higher will now attempt to auto detect Open Directory and LDAP configurations on Mac OS X Serve...
PRINTERS GET PAUSED WHEN USING 10.10, AND JOBS ARE NOT LOGGED IN PAPERCUT (RESOLVED IN 14.3.29819) _Note: This applies to a Primary or Secondary server installation where the PaperCut Print Provider is running to monitor print queues - not on every works...
EASIER METHODS TO DEPLOY PRINTERS Note that this article is showing its age somewhat - while the technique here still works, we’ve come a long way in helping customers ‘get their printers installed’ with other methods too: * Mobility print [https://ww...
MANAGING END-USER PAYMENTS Many organizations use PaperCut as a quota [http://support.apposite.com.hk/Knowledgebase/Article/View/118/65/print-quotas] system and require users/students to make payments with their own money once their quota is exceeded. Pa...
I'VE JUST UPGRADED TO MAC OS 10.7 AND CAN'T FIND "SERVER ADMIN" Server Admin is no longer installed as part of Mac OS Server. You will need to download and install it from Apple: https://support.apple.com/en-us/HT202495 [https://support.apple.com/en-us...
MOBILITY NETWORK DEPLOYMENTS - TYPES AND OPTIONS There have been a number of questions in relation to the best way in which to deploy mobility print into different types of networks. The following is a brief look at some of the more common scenarios and ...
During a normal setup, the Mobility Print server will guide you with questions about your environment to determine the best commands to run on your DNS server to set up the records necessary for clients to discover printing services. (The one exception to...
SYMPTOM When the PaperCut client _DETAILS_ link is clicked in a Mac environment, users are not taken to their login window when using Safari CAUSE We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Sa...
_“We’ve heard about the PaperCut Global Print Driver and want to know the best way to install it to ensure support for 32-bit and 64-bit systems. How can we do this?”_ The PaperCut Global Print Driver [https://www.apms.com.hk/product/ng-mf/manual/applica...
Administrators building a print network to support cross platform printing have long relied on the Windows LPD Services as a convenient way to get print jobs onto a Windows Print Server from a variety of clients. Historically, this service was provided by...
WILL PAPERCUT MF AND PAPERCUT NG RUN ON 64-BIT OPERATING SYSTEMS? Yes! In fact, as of March 31st, 2018, PaperCut MF and PaperCut NG server components are no longer supported for 32-bit operating systems. Furthermore, workstation components are no longer ...
PaperCut on Mac OS (Apple Mac) PaperCut NG is a cross-platform solution and has full support for Mac OS X Servers (10.4+) and Mac OS X workstations (10.3+) including the availability of client software, pop-up account selection and user messages. Mo...
Windows Server 2000 is not supported on the latest releases of PaperCut, as outlined in our End of Life Policy [http://support.apposite.com.hk/Knowledgebase/Article/View/141/0/support-end-of-life-policy]. The most recent version to support Server 2000 is ...
PaperCut is designed to support fully automated install-over-the-top upgrades. Normally no manual upgrade tasks need to be performed, however like all server-side applications, system administrators should devote some time to testing post upgrade. Adminis...
What options does PaperCut provide to run on AIX/HPUX/Solaris? _(also applies to other systems like AS400, iSeries, etc.)_ PaperCut will run on Linux out of the box and this is a standard supported platform. Other UNIX systems are however less popular a...
When enabling port 80 and 443 [http://www.apms.com.hk/product/papercut-ng/manual/ch-customization-enable-additional-ports.html] on the Mac where the PaperCut App Server is running, it is necessary to use ipfw (IP Firewall) / pf (Packet Filter) to allow po...
Can PaperCut hook into online credit card (or other) payment gateways? Yes. The payment gateway module can provide this functionality. The gateway module is designed to provide a framework to hook into various payment sources ranging from online servic...
There are a number of cases where it is advantageous to have print jobs from one server, redirected to another server. This is typical for sites with AS400 [https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-print-management-on-unix-and-e...
Here is a simple quick start guide for organizations with small networks. This is a step by step guide for installing workgroup or peer to peer network configurations with 10 users or less. If you are installing PaperCut on a network domain running ...
By default, PaperCut listens to ports 9191 and 9192 for HTTP and HTTPS communication respectively. These ports have been selected as they're generally unused by other applications. Because PaperCut is a web application it may be desirable to have the inte...
Running PaperCut on a peer-to-peer or home network Warning: This is an outdated KB and needs review! I have a small peer-to-peer network (no domain server). How do I setup PaperCut? PaperCut Quota and PaperCut NG will run fine on a Peer to Peer net...
I've set up a secondary server and the printers are not showing up in the PaperCut Admin Console under the Printers tab, or jobs are not showing up in the job log for that printer. What can I check? CONFIRM CONNECTIVITY: 1. From the secondary server, ...
With more and more Windows RT devices being used in organizations, customers are taking advantage of new and innovative tools. As a result, PaperCut technical support is fielding a few questions from customers about how to print with Windows RT and how to...
With more and more Windows RT devices being used in organizations, customers are taking advantage of new and innovative tools. As a result, PaperCut technical support is fielding a few questions from customers about how to print with Windows RT and how to...
You may have duplicate print queues for different print server operating systems, and wish to be able to release print jobs from both queues at a single device. Perhaps because you have setup Mac and Windows print servers to support multiple client operat...
PaperCut works well on Microsoft Terminal Server (2000, 2003, 2008+, 2008 R2, and 2012) and CITRIX servers and a number of organizations are successfully using it to manage their printing and quotas. As a general rule, we recommend deploying PaperCut serv...
I HAVE PAPERCUT NG [https://www.apms.com.hk/en/] RUNNING ON MY APPLE MAC OS X SERVER (OR A LINUX SERVER RUNNING CUPS). I HAVE A FEW WINDOWS CLIENTS ON MY NETWORK. CAN I SUPPORT THESE WINDOWS CLIENTS? Yes. It is possible to support the Windows client usin...
Some of our users have reported running into strange problems with fresh installs of a PaperCut Application Server or Secondary Server on their Mac OS X machines. As soon as the PaperCut Print Provider starts monitoring the printers on their servers, all ...
In PaperCut Email to Print module, digital signature wrapping of a message confuses the program parser used to extract attachments. If the message is sent with the attachments signed SEPARATELY to the message, Papercut handles the attachment with no pro...
TRIALLING PAPERCUT USING A SUBSET OF ALL USERS There are a few options available for limiting the trial to a subset of users: * Probably the most convenient way would be to import all users into PaperCut as 'unrestricted' users. This means that when t...
Quite often our customers will want to use “start” in a batch file to start the PaperCut User Client or perhaps perform an Automated & Silent PaperCut Secondary Server installation [https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html...
Using a domain service account for the internet control module (on Windows platforms) If the Internet Control Module is enabled then PaperCut will need to install a system service running with additional privileges. The internet control configuration...
USING THE CARD WIZARD ON A MAC OR LINUX NETWORK DO YOU HAVE A VERSION OF THE CARD WIZARD THAT WILL OPERATE ON THE MAC OR LINUX? The card wizard [http://www.apms.com.hk/en/tour/top-up-cards/] at the current time is a Windows-Only program. This is becaus...
_This KB article applies to PaperCut version 13.1 and higher._ Single sign-on (SSO) is a feature of many authentication and directory services currently on the market. It allows users to sign-in once and be authenticated to multiple separate applications...
When installing PaperCut on Mac or Linux, you'll need to run the Control Printer Monitoring.command [http://support.apposite.com.hk/Knowledgebase/Article/View/145/0/adding-a-new-printer-on-a-mac] (Mac) or configure-cups [http://www.apms.com.hk/product/pap...
PayPal Payflow Link [https://merchant.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=merchant/payment_gateway] and PayPal Standard [https://merchant.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=merchant/wp_standard] are both suppl...
PaperCut makes use of directory servers such as Active Directory, eDirectory, Open Directory and other LDAP and similar systems to retrieve information about users and groups. This enables single entry of your user and group information and efficient re-u...
I NEED TO SETUP A SECONDARY SERVER [https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html] (OR SYSTEM HOSTING A LOCAL PRINTER). WHERE CAN I FIND THE “PRINT PROVIDER [https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary....
I AM CONSIDERING SETTING UP PAPERCUT OVER A WAN NETWORK. ONE SITE WILL HOST THE PRIMARY SERVER AND REMOTE SITES WILL HOST A LOCAL PRINT SERVER REPORTING BACK TO THE PRIMARY SERVER. WHAT ARE THE TECHNICAL CONSIDERATIONS? OPTION 1) DEPLOY A PAPERCUT SITE S...
_“We’re looking to set up PaperCut and we want to cut costs by not paying for a Windows server license. Can we install PaperCut on spare Windows Home or Pro computer that we have nearby?”_ CAN YOU INSTALL PAPERCUT ON A NON-SERVER EDITION OF WINDOWS? For...