Knowledgebase
Knowledgebase : PaperCut > Errors
“_Help! When printing from MacOS computers, sometimes we see the job stuck in the print queue with the message “Hold for Authentication.” What does this mean?”_ WHAT DOES “HOLD FOR AUTHENTICATION” MEAN? Sometimes, when printing from a Mac, the job appea...
TIP: If you’re seeing mysterious behavior with the User Client, but not getting any error messages, check to see if the User Client has been configured to use the —silent option [https://www.apms.com.hk/product/ng-mf/manual/common/topics/tools-user-client...
"Too Many Open Files" Error on Linux If you receive a browser error page that contains the following messages: javax.servlet.ServletException: Could not parse specification context:/WEB-INF/Error.page. java.io.FileNotFoundException: /opt/papercut/s...
[Assistive Technology Not Found Error Notification] Customers running any program that has the Java Access Bridge feature enabled may see this error when attempting to run the PaperCut User Client software. We’ve seen this issue with ImageNow from Percep...
When using a Google based email account to send email notifications in PaperCut NG & MF, you may run into the following error message: Error sending email: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 534-5.7.14  P...
Browser Cannot Connect to Administrator Web Interface I am unable to connect to the PaperCut web interface. The browser reports a connection problem, or "The page cannot be displayed". How do I fix this? The PaperCut NG Application Server is the com...
PaperCut automatically generates an SSL/HTTPS certificate during the install process. This certificate is subsequently used to encrypt sensitive data, and to secure the HTTPS based web access. Web browsers may however raise the following warnings about th...
LDAP can be used by PaperCut NG/MF for user authentication and for retrieving user and group lists as part of our synchronisation process. It’s the most common alternative to Microsoft’s Active Directory. This article describes common LDAP errors and pro...
PaperCut NG/MF’s Find-Me printing is a flexible and powerful feature - which requires a methodical approach to configure correctly. If you receive an error message similar to Configuration error - no compatible queues for redirection then it is likely th...
PaperCut 17.3 introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP [https://www.owasp.org/] recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgradi...
In versions of CUPS from 2009 onwards for both Linux and Mac OS X, administrators may encounter issues where jobs sent from a network workstation to the print server will halt and generate errors in the CUPS print logs. This is not a problem caused by Pap...
PaperCut integrates with CUPS by hooking itself into the print workflow. By prefixing the DeviceURI with papercut: you’re instructing CUPS to execute a PaperCut process before passing the job into the physical printer. If after prefixing the DeviceURI the...
The PaperCut installer is quite robust, however antivirus or similar low-level applications may prevent or delay access to file resources. This behaviour can cause errors, particularly when performing an over-the-top upgrade of a PaperCut installation. I...
ERROR: CUPS-API-HELPER IS NOT OPTIMISED FOR YOUR MAC AND NEEDS TO BE UPDATED _“This software will not work with future versions of macOS and needs to be updated to improve compatibility. Contact the developer for more information._” You may see this err...
On some Mac systems, PaperCut 13.3 and older may generate an error and fail when attempting to use db-tools as part of restoring a database, a required activity when migrating a Primary Server installation of PaperCut. The applicable error message is:  ...
When using Find-Me printing you may encounter the following error on Windows servers: ERROR: Failed to redirect job to printer (StartDocPrinter). JobId: 125, Datatype: NT EMF 1.008, Printer: \\printserver\itcopier - The specified datatype is invalid. (E...
Occasionally customers report that Find Me Print jobs are failing with the below error message. Mar 23 11:43:29 ERROR: Unable to open spool file for redirect. - The process cannot access the file because it is being used by another process. (Error: 32) ...
How to resolve Sharp embedded error 5000 "processing is in motion" When setting up PaperCut's embedded copy tracking for Sharp devices and changing settings via the device's web admin interface, you may see the following error message: "ERROR[5000]:...
I am running Windows Server 2008 (pre-SP2) and jobs are logging under the wrong user Note: the fix for this issue was addressed in Windows 2008 SP2 and Windows Vista SP2. I am running Windows Server 2008 (pre-SP2) and have seen an issue where the wr...
The PaperCut Support team recently came across this error when a customer was Up Sizing [https://www.apms.com.hk/product/ng-mf/manual/common/topics/ext-db.html] their PaperCut installation to use an external Microsoft SQL database [https://www.apms.com.hk...
I upgraded my Apple OSX server and now PaperCut isn't working? During the upgrade process for Apple's OSX server operating system it is quite likely that permissions on various files and directories will be modified. This can impact on the functional...
During late 2012, PaperCut Technical support and a customer ran into an obscure issue where print jobs could occasionally become stuck or error in the print queue. To clear these, restarting the Windows Print Spooler service and PaperCut Print Provider...
I’M UNABLE TO INSTALL THE LINUX VERSION AND RECEIVE THE FOLLOWING ERROR:    gunzip: stdin: invalid compressed data—format violated    87+0 records in    86+0 records out    tar: Error exit delayed from previous errors    Error: extraction failed This me...
You may receive this error message when using the keytool argument of -keysize keytool error: java.lang.IllegalArgumentException: Modulus size must range from 512 to 1024 and be a multiple of 64 By default the keytool that is provided with PaperCut will...
When setting up PaperCut's Email Notifications [http://www.apms.com.hk/product/papercut-ng/manual/ch-sys-mgmt-sys-nofications.html] customers may experience an issue when using some types of Antivirus/Malware software that intercepts SMTP connections. E...
There have been a few reports of customers running a combination of 32-bit Linux virtual machines with smaller amounts of system RAM having problems starting later versions of the PaperCut NG or PaperCut MF Application Server. This appears to be limited t...
Your PaperCut admin interface won’t load! You’re getting some sort of error, and you’ve taken to the web to find the answer! You’ve come to the right place. If you are a student, employee, or anyone who is not the PaperCut server administrator, we recomm...
PAPERCUT WEB PRINT CAN'T LOAD XPS FILES UNDER WINDOWS XP 64BIT I HAVE INSTALLED THE PAPERCUT WEB PRINT SANDBOX AND THE MICROSOFT XPS ESSENTIALS PACK TO MY WINDOWS XP 64BIT MACHINE BUT AM UNABLE TO UPLOAD XPS DOCUMENTS. HOW DO I FIX THIS? When the PaperC...
MY WINDOWS SECONDARY PRINT PROVIDER FAILS TO CONNECT TO THE APPLICATION SERVER AND I GET THE FOLLOWING ERROR MESSAGE IN THE PRINT PROVIDER LOG: Sep 02 12:24:41 DEBUG: Error initiating connection - The requested address is not valid in its context. (Error...
PaperCut tracks the error status of a printer. This printer error state is used by PaperCut for various features such as: * Error notification emails to administrators. * Decide which destination printer to use for a virtual printer in a load-balanc...
_“Help! The web interface of the PaperCut server won’t load, and nothing seems to be working at all. How do we figure out what’s stopping our PaperCut server from starting?”_ WHAT DO WE MEAN BY “THE SERVER WON’T START”? This simple phrase can mean a lot...
NOTE: The PaperCut Internet Control Module is a legacy offering, which is no longer supplied nor supported as of December 2012. Some of the binaries that ship with the PaperCut Secondary Internet Provider are 32-bit. When running on a 64-bit system with...
PaperCut Software attempts to maintain basic backwards compatibility with the secondary server. This means you can upgrade your primary server, and stagger the upgrade of secondary print servers. However, you cannot run a secondary server version that is...
I've set up a secondary server and the printers are not showing up in the PaperCut Admin Console under the Printers tab, or jobs are not showing up in the job log for that printer. What can I check? CONFIRM CONNECTIVITY: 1. From the secondary server, ...
When PaperCut NG tries to deliver email notifications and/or reports, the following error can occur when there are problems connecting to the SMTP server. NOTE: THE USE OF “SMTP.SERVER.NAME” IN THIS ARTICLE IS A PLACEHOLDER. PLEASE USE YOUR SMTP SERVER A...
PAPERCUT IS RAISING A MESSAGINGEXCEPTION OR SOCKETEXCEPTION WHEN AN EMAIL NOTIFICATION IS SENT. THE EMAIL NEVER ARRIVES. WHAT SETTINGS SHOULD I CHECK? The error indicates that the remote SMTP server (your mail server) is either not accepting or is rejec...
The parameter is incorrect. Error: 87 I see the error "The parameter is incorrect." in the print provider log file. What is this? No need to be concerned about this error. It's not really and error but really a debugging message that made its way in...
“_Help! When I try to set up a printer with the PaperCut TCP/IP Port to enable Hardware Page Count I end up seeing an error message that “The specified port cannot be added. The system cannot find the file specified. What does this mean?”_ WHY DOES THIS ...
_“HELP! I’m a PaperCut system administrator and I’m having issues with our user/group sync from Active Directory! How can I fix it?”_ Importing users & groups from Active Directory is the most popular and widely-used method of managing users in PaperCut ...
UNEXPECTED DELETION OF JOBS FROM PRINT QUEUES - DRIVER ISOLATION MODE IN WINDOWS SERVER 2008 R2 AND WINDOWS 7 As more organizations move towards Windows Server 2008 R2, a recurring problem has presented itself in which jobs will disappear from the pri...
If users cannot log in to the PaperCut web interface, the administrator should check the PaperCut application log for errors that could be causing the problem. If errors are occurring they should help in understanding why logons are failing. One common ...
Note: Windows Server 2008 (pre R2) will no longer be supported after 31 March 2018. Windows 2008 has been shown to occasionally identify print jobs from client workstations with the wrong user name. This will result in the wrong user being listed in the...
You can sometimes come across this error if you’re trying to install the user client [https://www.apms.com.hk/product/ng-mf/manual/clienttool/topics/user-client-install-windows.html]. Specifically this is normally seen when trying to use one of the method...
Windows Server 2008 pre-SP2 Authentication Issue Windows Server 2008 pre-SP2 has been shown to occasionally identify print jobs from client workstations with the wrong user name. This will result in the wrong user being listed in the Windows print qu...