Knowledgebase
Knowledgebase : PaperCut > Debugging
To help streamline the identification and resolution of issues, it’s important to take some additional time to submit details. This page offers some tips on the type of information the developers will find useful.__ GENERAL INFORMATION * A general des...
PaperCut Support may ask you to supply a print-to-file or a spool file. This is a little more difficult on the Linux platform and involves “capturing” a spool file using one of the following procedures: The video below demonstrates how to capture a Linux...
Sometimes when troubleshooting issues PaperCut Support may ask you to pause a print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. There are a couple method...
PaperCut Support may ask you to supply a spool file. This is a little more difficult on the Novell/Linux platform and involves “capturing” a spool file using one of the following procedures: SNAPSHOT METHOD (AVAILABLE FROM RELEASE 11.5) 1. Enable snapsh...
Sometimes when troubleshooting issues PaperCut Support may ask you to pause a Windows print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. HOW TO SAVE WIND...
By default the PaperCut Application Server keeps up to 2048MB of log files (40 files of 50MB in size). When debug logging is enabled on sites with a large volume of printing or a heavy use of hold release queues they may find that the logs rotate very qu...
The PaperCut Application Server is developed on the Java platform. The Java platform makes use of "Garbage Collection" for it's memory management. In some cases it can be useful to gather statistics from the garbage collection process to gain a better ...
If requested by support please follow the instructions below to gather debug output from the Active Directory user provider (the component of PaperCut that retrieves information from Active Directory). TO GET DEBUG OUTPUT: 1. Open a command prompt on th...
The manual has a section on troubleshooting Hardware Checks Troubleshooting [http://www.apms.com.hk/product/papercut-ng/manual/ch-printer-mgmt-hwcheck.html#ch-printer-mgmt-hwcheck-troubleshoot] which provides some guidance on working out what may be going...
PaperCut monitors printing on the Novell iPrint server by being configured as the accounting autoload command [https://support.apposite.com.hk/Knowledgebase/Article/View/accounting-autoload-command] within iPrint Manager. This allows PaperCut to monitor a...
On some Mac systems, PaperCut 13.3 and older may generate an error and fail when attempting to use db-tools as part of restoring a database, a required activity when migrating a Primary Server installation of PaperCut. The applicable error message is:  ...
MOBILITY PRINT SERVER LOGS * In the Mobility Print Admin web interface, click on the three vertical dots (⋮) upper right corner. * Select DOWNLOAD LOGS. * This new log file should be saved to your Downloads folder, please send it to PaperCut suppor...
By default, the Print Deploy logs are in debug mode, with the exception of the Print Provider on client machines. You can collect the logs from the locations below. PRINT DEPLOY SERVER LOGS These logs are included by default when you download the Diagno...
PaperCut MF supports optical character recognition (OCR), blank page removal, despeckling, and deskewing as part of PaperCut Document Processing feature. This function can either be performed by a service hosted in the Cloud, or by a component that can be...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a very detailed text log of activity. The log allows our Support Team and Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabli...
As of version 18.2.4, the PaperCut NG and PaperCut MF installer wizard for Windows automatically produces a setup log file. If your upgrade or installation on a Windows server encounters an issue before the installer reports completion, this log file migh...
This article applies to the Linux and Mac versions of PaperCut. UNIX command-line experience is required. PaperCut support may ask for an LDAP schema data to diagnose complex LDAP issues. The following commands can be used to produce a file with LDAP inf...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is on...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a more detailed text log of activity. The log allows our Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging ...
From time to time, PaperCut Technical Support will request additional logs from the CUPS printing environment found on many Linux servers, clients and Mac environments. This will aid PaperCut in diagnosing issues that you may have. This KB article is best...
PaperCut NG and PaperCut MF have special debugging options which allow the software to produce a highly detailed text log of application activity. These logs allows support engineers and developers to inspect the internal workings of the PAPERCUT APPLICAT...
_Please note that this information pertains to an older PaperCut BYOD printing solution called iOS Print [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/mobile-mac-iosprinting.html] which will only work on MacOS PaperCut servers. Ho...
The PaperCut LPD Service has special DEBUG OPTIONS which cause the service to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling ...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is on...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a very detailed text log of activity. The log allows our Support Team and Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabli...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The logs allow our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is us...
PaperCut has special DEBUG OPTIONS which causes PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is o...
The PaperCut Port Monitor is used for SNMP Hardware Checking and may be used for Print Job Watermarking. If asked by support, it may be necessary to turn on debugging for the PaperCut Port Monitor to attempt to diagnose a reported issue. The process for...
_“I’ve been asked to enable SSL debugging by a member of the PaperCut Support Team. I’ve looked everywhere, how am I meant to do that?”_ From time to time the PaperCut developers may call on the PaperCut Support Team to enable Java SSL debugging in a Pap...
By default, print jobs on Windows Server are not logged in the Windows Event Viewer, but can be extremely helpful when trying to troubleshoot issues that rely on tracing a job from the start to finish of it’s print trip! It can also be useful to assist wi...
If you’re having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of: * The type of error, * suggestions on what might be causing the error, * and in some cases even reco...
Some PaperCut customers have reported pages being printed blank or light gray when watermarking is enabled on certain PCL5 printers. We belive this is due to problems with setting gray levels in PCL5 macros on these printers’ PCL5 interpreters If you se...
PaperCut tech support sometimes requests print-to-files [https://support.apposite.com.hk/Knowledgebase/Article/View/providing-a-print-to-file-as-requested-by-support] to help diagnose problems with page analysis or watermarking. PaperCut developers run th...
HOW TO SUBMIT A “PRINT TO FILE” TO THE PAPERCUT DEVELOPERS. A “Print to file” allow the developers to inspect the raw printer data sent to the printers as produced your particular driver and network environment. IF THE PROBLEM RELATES TO A PAGE COUNT IS...
Providing Error dump files to support Error dump files help the developers to track bugs in PaperCut. These files allow them to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Sending these files is only ...
This article explains how to report cases where PaperCut watermarks [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/printer-watermarking.html] do not print on one or more pages in a document or where printing watermarked documents g...
PaperCut has an option to save spool files which give abnormal page counts so they can be sent to the PaperCut Support team. This option is enabled when print provider debug logging [https://support.apposite.com.hk/Knowledgebase/Article/View/how-to-enabl...
Print drivers can cause failures in the Windows Print Spooler and PaperCut Print Provider services as well as applications when calling into print driver methods. If there is a dialog message stating “’Application Name’ has stopped working” or an expected...
The PaperCut Global Print Driver is a standards compliant PostScript driver developed to produce PostScript output that is as widely compatible as possible. The PaperCut server software works transparently in conjunction with the driver to apply vendor-s...
PDL transforms is an advanced feature of PaperCut NG/MF, so please read this [https://www.apms.com.hk/product/ng-mf/manual/common/topics/pdl-lang.html] section in the manual to understand how transforms work and how to write a transform. IMPORTANT NOTE P...
“_Help! Our PaperCut server isn’t showing the correct model, serial number, or toner status for our printer. How can we get this working?”_ Out of the box, PaperCut automatically queries networked printers using the SNMP protocol to determine a variety o...
UNEXPECTED DELETION OF JOBS FROM PRINT QUEUES - DRIVER ISOLATION MODE IN WINDOWS SERVER 2008 R2 AND WINDOWS 7 As more organizations move towards Windows Server 2008 R2, a recurring problem has presented itself in which jobs will disappear from the pri...
There are rare occasions where PaperCut may not behave as expected or stop responding in such a way that the actual problem is not written to the debug logs. During these rare occasions support may ask you to take a _SNAPSHOT_ and send it to us. The Snaps...
There are rare occasions where PaperCut NG/MF may behave incorrectly or stop responding in such a way that the actual problem is not recorded in our standard level ofdebug logs. On these rare occasions, you may be asked to take a SNAPSHOT and send it to t...
PaperCut’s Web SSO functionality (see SSO chapter in manual [https://www.apms.com.hk/product/ng-mf/manual/common/topics/sso.html]) is compelling and in the case of Windows Authentication, easy to implement. But the technology underlying SSO is complex an...