Knowledgebase
Knowledgebase : PaperCut > Administration
_This article covers the license and support side of upgrading, answering questions like ‘does my current license allow me to upgrade’ or ‘should I renew my M&S’. If you’re looking for technical information on the upgrade process, check out our article on...
A common query we receive is what measures can be taken to prevent users from bypassing PaperCut NG and PaperCut MF. In such situations, users allow themselves to print for free by connecting to printers directly from their workstation or laptop. These ar...
This article covers the steps needed to upgrade PaperCut MF or NG. There’s a couple of related articles which may be of help too: * PaperCut’s Upgrade Policy [https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-upgrade-policy] - or “_CA...
Running pc-client.exe, pc-local-client-cache.exe or the equivalent release station executables from a file share over the local network may result in a popup dialog saying “The publisher could not be verified” and asking to Run or Cancel. This will happe...
AN INTRODUCTION TO PRINTING VIA CERNER EMR AND PAPERCUT A GUIDE TO EASY AND SECURE CERNER PRINTING WITH PAPERCUT Cerner Millennium suite is one of the market-leading EMR solutions worldwide. It boasts a robust and well-tested printing subsystem, that is...
When creating a connection to a Find Me shared printer which uses the PaperCut Global postScript driver, a "Do you trust this printer?" message is displayed. This will occur when PaperCut has not been added as a Trusted Publisher to the certificate store ...
PaperCut has a number of supported methods for configuring PaperCut programmatically. These include using the server-command [http://www.apms.com.hk/product/papercut-ng/manual/common/topics/tools.html] tool from the PaperCut Application Server, or calling...
In version 16.2 of PaperCut NG and PaperCut MF, we introduced the ability to run multiple Web Print servers at the same time, improving throughput for Web Print jobs, as well as increasing resiliency. Our user manual [https://www.apms.com.hk/product/ng-mf...
[Assistive Technology Not Found Error Notification] Customers running any program that has the Java Access Bridge feature enabled may see this error when attempting to run the PaperCut User Client software. We’ve seen this issue with ImageNow from Percep...
Authenticating and importing users in PaperCut NG Is the product capable of authenticating directly to a LDAP or Active Directory setup? Or does it just import users? If this is the case is there a system to schedule syncing? PaperCut NG both import...
PaperCut NG/MF now offer simple to use solutions that assist with the deployment and management of print queues. The first such feature was released in PaperCut NG/MF v19.1 [https://www.apms.com.hk/product/print-deploy/manual/home-print-deploy.html] as Pr...
OVERVIEW This is a case study of an operating environment that revolves around a proprietary software system which is the primary handler of authentication and maintains and stores user records. Such systems can include proprietary industry-specific E...
You can change the time that PaperCut will perform it’s nightly maintenance (including the time that it performs the nightly user/group sync) by using the Config Editor. By default these run at 12:55am (the Config Key setting is schedule.daily-maintenence...
You can change the time that PaperCut will perform it's nightly maintenance by using the Config Editor. By default these run at 12:55am (i.e. the config setting is 0 55 0 * * ?). Prior to version 11.2 the daily maintenance tasks were run at 1:15am. This...
By default the PaperCut Application Server keeps up to 2048MB of log files (40 files of 50MB in size). When debug logging is enabled on sites with a large volume of printing or a heavy use of hold release queues they may find that the logs rotate very qu...
_“Help! We need to change the IP address and/or Hostname of our PaperCut server. How can we do this while ensuring minimal disruption for our users?_” Changing the hostname or IP address of your PaperCut server is considered a high-impact task and should...
USING LDAPS TO SECURE A SYNC SOURCE CONNECTION (LDAP OVER SSL) LDAP is a great method of connecting PaperCut to your directory services, however, LDAP is not encrypted by default. Standard LDAP leaves some important information exposed to prying eyes. Fo...
WHAT DO I NEED TO KEEP IN MIND WHEN CREATING A TEST ENVIRONMENT? There’s a few things that come up when looking at creating test systems - whether you’re creating the test system from scratch, or when you’re creating a clone of your current system in ord...
PaperCut sets up one administrator account called admin. This is the master administrator account, with access to all features, whose password is assigned during installation via the configuration wizard. In large organizations you often want additional a...
I can only see print logs for the last two weeks, where are the rest? The _Print History_, _Print Logs_ and _Transaction History_ tabs for users, accounts or printers have a default filter applied to show only print jobs and transaction logs from the las...
When upgrading a PaperCut central server, it is generally NOT mandatory to upgrade secondary servers, release stations, web print servers or clients immediately unless otherwise stated in the release notes. We always strive to maintains backwards compatib...
When you purchase PaperCut your license allows you to run the current major version. If you install a newer version of PaperCut, then you might not be eligible to run the newer version . If you have current upgrade assurance / premium support then you ...
PaperCut Software maintains an archive of historical releases… but, have you considered upgrading [https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-upgrade-policy]? Links to the last of each major version are below. _Note: Most of the...
When your organization needs access to PaperCut from within your intranet site, v14.3 enables inline frame (iframe) placement. PaperCut web pages can be embedded using iframes [https://www.w3schools.com/html/html_iframe.asp]. Link to admin, user or repor...
WANT TO ENABLE OR DISABLE ALL OF YOUR PRINTERS AT ONCE ON MAC/LINUX? When installing PaperCut on Mac or Linux, you’ll need to run the Control Printer Monitoring.command [https://support.apposite.com.hk/Knowledgebase/Article/View/adding-a-new-printer-on-a...
ERROR: CUPS-API-HELPER IS NOT OPTIMISED FOR YOUR MAC AND NEEDS TO BE UPDATED _“This software will not work with future versions of macOS and needs to be updated to improve compatibility. Contact the developer for more information._” You may see this err...
WHEN DOES PAPERCUT CHARGE USERS FOR PRINTING, AND WHAT HAPPENS IF I DELETE A JOB FROM THE QUEUE? WINDOWS PRINT SERVERS: PaperCut will charge the user the moment the print job completes spooling to the server. This may also correspond to the time the job...
_“Our organization is concerned about maintaining our users’ privacy, and we need to find a way to hide document names from other users or administrators. Is there a way to do this?”_ Prior to Windows server 2012, it was extremely easy to see what everyo...
On Mac print servers (systems that you set up as a primary or secondary PaperCut server), PaperCut creates a host user or service account. This account is used to run the various services and processes required to track printing. Running as a service a...
WHEN PRINTING FROM APPLE MAC OS 10.6 SNOW LEOPARD TO A MICROSOFT WINDOWS HOSTED PAPERCUT SERVER, JOBS SHOW IN THE RELEASE STATION AND JOB LOG WITH IP ADDRESSES INSTEAD OF HOSTNAMES IN THE _CLIENT_ COLUMN When a print job arrives at the PaperCut server it...
In most cases PaperCut’s default charging precision of whole cents is suitable. Some organizations may wish to provide finer detail on printing costs. PaperCut allows for displaying and storing of values from 0 to 5 decimal places. The default is 2. You ...
In PaperCut NG/MF, a refund can be provided to users in two ways: * Using Refund Management System * Refund feature If you are a student or a PaperCut end user we do have a specific article covering how to request a refund, it’s available here [http...
On your macOS PaperCut primary server, there are some tasks that require that the papercut system account is a member of a folder’s Sharing and Permissions list. One example of such a task is the automatic synchronization for shared accounts that come fro...
Several data import formats used with PaperCut require a file formatted as TSV (Tab Separated Values). TSV is simply a file where each line has its values separated by tabs. This is similar to the common format CSV (Comma Separated Values). TSV avoids man...
Sounds simple until you try ;) There does not appear to be a way to filter the Windows Event Log by IP address using the FILTER tab (the GUI options). Rather, you must use the XML tab and write your own query. On the XML tab, first enable the option EDI...
PaperCut typically requires access to ports 9191 and 9192, and will check whether these are available upon installation. Occasionally some other program may be utilising these ports - especially instant messaging and peer-to-peer filesharing applicatio...
Printing is an essential IT service that is often overlooked until it stops working. You might find that much of your time is taken up fire fighting urgent issues, such as: * in a business, all printers in a branch going offline, or * in a school, t...
The Print Archiving [https://www.apms.com.hk/en/tour/print-archiving/] feature in PaperCut gives administrators the option to archive printed jobs in the PaperCut Administration Console. While re-printing PostScript, PCL5, PCL5e, PCL6, Canon UFR, etc. can...
_“Help! I’m a PaperCut systems administrator, and some or all of our print queues are listed twice in PaperCut. What is the fastest way to get rid of the duplicates?”_ WHEN WOULD YOU NEED TO RENAME A PRINTER IN PAPERCUT? PaperCut works by detecting loca...
Note that you will need to obtain a license for the Online Payment Gateway [https://www.apms.com.hk/en/tour/online-payment-gateways/] type that you require, before you’ll be able to install and configure the Payment Gateway. This needs to be obtained from...
WHY USE THE NUL PORT? It can be extremely useful to have a print queue which, rather than printing itself, forwards prints on to one of a number of other printers. Setting this up in PaperCut is a snap; create a new printer, mark it as a “virtual queue” ...
WHY USE A NULL PRINTER? It can be extremely useful to have a print queue which, rather than printing itself, forwards prints on to one of a number of other printers. Setting this up in PaperCut is a snap; create a new printer, mark it as a “virtual queue...
I WISH TO USE THE INTERNAL USERS [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/user-guest.html] FEATURE BUT HAVE CONCERNS ABOUT SECURITY. HOW AND WHERE ARE THE USER’S PASSWORDS STORED? All information associated with an _internal...
Internal users are users that are defined in the PaperCut system outside of the network user directory source (e.g. Active Directory, LDAP, etc.). PaperCut also has the ability to define internal user groups - again these are groups internal to the PaperC...
_“Help! Our environment has more than one Active Directory domain. What are our options to get PaperCut to synchronize users from all the domains?”_ In PaperCut it’s possible to synchronize users from more than one source such as Active Directory and LDA...
WHY SHOULD DATA SENT TO PRINTERS BE COMPRESSED? Computers describe print jobs to printers using Page description language (PDL). Some examples you are probably familiar with of such PDLs are XPS, POSTSCRIPT and PCL. While these languages do a great job a...
PaperCut licenses are supplied as a digitally signed license file (the file will have a “.license” extension). Installing the license file into the application enables the software for use within your organization. To install the supplied license file: ...
_“Help! I’m a Systems Administrator and I need to install a custom SSL Certificate onto our PaperCut server. What’s the easiest way to do this?”_ Setting up PaperCut to use SSL/TLS can be fairly complicated if you take the command line approach and can s...
One of the requirements for enabling cross-server job redirection in a Windows printing environment involves setting up a domain user service account especially for PaperCut’s use. The PaperCut Print Provider service on each Windows print server is then c...
PaperCut has been around since 1999 and is a very reliable and robust system. One of the design objectives forming the foundation of PaperCut is “self administration”. Where possible, the system should be responsible for it’s own management and maintenanc...
Since 15.3 there have been steady improvements in optimising how PaperCut handles Shared Account requests. This article is designed to be of a reasonably high level and help avoid any need to redesign after deployment. When deploying a large volume of S...
THE PROBLEM: After checking the settings at _Options User/Group Sync_, users are being imported successfully but no groups appear for import via _Groups Add/Remove Groups_. MISMATCHING LDAP SCHEMAS PaperCut looks up groups by finding objects that con...
WHAT’S THIS ABOUT? Microsoft is releasing an update in March 2020 across all operating systems to improve the security of LDAP connections between an Active Directory Domain Services (AD DS) or an Active Directory Lightweight Directory Services (AD LDS) ...
_Note that this page is now considered legacy - all issues with 10.9 were resolved in the 13.5 release of PaperCut, and there are currently a large number of customers using 10.9 as servers and clients in their organizations_ APPLE MAC OS 10.9 UPDATE CA...
Mac Server Admin CUPS issue with large no. of print queues This page has a collection of random notes about the Server Admin cpu/lockup issue. Seems like Server Admin on Mac OS X 10.6 consumes lots of CPU when there is a large number of printers (e.g...
EASIER METHODS TO DEPLOY PRINTERS Note that this article is showing its age somewhat - while the technique here still works, we’ve come a long way in helping customers ‘get their printers installed’ with other methods too: * Mobility print [https://ww...
Professional Service industries such as Legal, Accounting or Architecture, rely on PaperCut’s ability to charge jobs to matter, fund, cost or client codes (in PaperCut terms, we call these shared accounts [https://www.apms.com.hk/product/ng-mf/manual/appl...
I'VE JUST UPGRADED TO MAC OS 10.7 AND CAN'T FIND "SERVER ADMIN" Server Admin is no longer installed as part of Mac OS Server. You will need to download and install it from Apple: https://support.apple.com/en-us/HT202495 [https://support.apple.com/en-us...
NOTE: This article is also useful if you’re wanting to limit the amount of memory that PaperCut uses - for example if you’re running PaperCut on a physical host with tens of GB of memory. Check out the ‘You may also specify the precise amount of physical ...
Larger sites can have an enormous number of groups, for example, one PaperCut site has over 250,000 groups! When there are so many groups, the PaperCut window for choosing which groups to add to PaperCut can take a very long time to retrieve the informati...
Migrating primary servers is considered a large administration task. Network administrators should block out at a minimum three hours, or more if you have a very large database, and should select a time where downtime will be of minimum disruption to end-...
MIGRATING PAPERCUT TO A NEW SERVER - WHEN USING EXTERNAL DATABASE This article describes how to migrate the PaperCut NG primary server to a new system, when using and external database (like Microsoft SQL Server or PostgreSQL) hosted on a different machi...
Introduced in PaperCut 15.3, the System Health API exposes a REST API endpoint for the purposes of monitoring your PaperCut deployment. Accessible via HTTP, this API presently facilitates monitoring of the online status of PaperCut Application Servers and...
If it’s been a good while between PaperCut upgrades and you are making a significant jump between versions, our install-over-the-top will handily fill in the gaps so you can jump from “old and dusty” to “new and shiny” with ease! That being said, in thes...
All PaperCut products released after 2004 include full native support for Active Directory including support for Nested groups, and Organizational Units. PaperCut still continues to support older NT style domains too. COMMON AD QUESTIONS HOW DOES PAPERC...
_Maintenance and Support_ allows sites to upgrade their PaperCut software at any time without having to worry about any extra upgrade costs. It also combines our _Premium Support_ option ensuring requests for support are treated with higher priority over ...
PaperCut is designed to support fully automated install-over-the-top upgrades. Normally no manual upgrade tasks need to be performed, however like all server-side applications, system administrators should devote some time to testing post upgrade. Adminis...
Before installing PaperCut, Sys Admins often want to know what type of hardware they need to run a quick and responsive system in their specific environments. That’s quite a hard question to answer, but hopefully, these guidelines provide an answer that m...
Your PaperCut admin interface won’t load! You’re getting some sort of error, and you’ve taken to the web to find the answer! You’ve come to the right place. If you are a student, employee, or anyone who is not the PaperCut server administrator, we recomm...
We are a school who have been running PaperCut for approximately one year. We would like to clear out the database of print jobs prior to this school year. How do I perform a partial clear? PaperCut has unlimited log sizes and has a smart log rotation pr...
The PaperCut Payment Gateway Module is an additional component to provide services that allow users to transfer funds from an external source into their personal PaperCut account. WHERE IS THE DOCUMENTATION? Documentation for Payment Gateways are m...
MY WINDOWS SECONDARY PRINT PROVIDER FAILS TO CONNECT TO THE APPLICATION SERVER AND I GET THE FOLLOWING ERROR MESSAGE IN THE PRINT PROVIDER LOG: Sep 02 12:24:41 DEBUG: Error initiating connection - The requested address is not valid in its context. (Error...
When using release stations or account selection popups, PaperCut pauses jobs on the Windows print queue to hold jobs prior to printing. It is important, especially in charging environments, that the queue is secured to prevent users from resuming jobs th...
_“Help! I’m a network administrator and have decided to give a new IP address to a printer. How do we do this without disrupting our users’ ability to print? ”_ Let’s say you need to update the IP address of a printer or copier on your network. You would...
PaperCut tracks the error status of a printer. This printer error state is used by PaperCut for various features such as: * Error notification emails to administrators. * Decide which destination printer to use for a virtual printer in a load-ba...
WHAT IS PRIVATE CLOUD? A Private Cloud [http://en.wikipedia.org/wiki/Cloud_computing#Private_cloud] deployment isolates applications and data from others, reducing potential cloud security risks. Applications hosted in a private cloud allow only users/de...
_“Help! The web interface of the PaperCut server won’t load, and nothing seems to be working at all. How do we figure out what’s stopping our PaperCut server from starting?”_ WHAT DO WE MEAN BY “THE SERVER WON’T START”? This simple phrase can mean a lot...
Here is a simple quick start guide for organizations with small networks. This is a step by step guide for installing workgroup or peer to peer network configurations with 10 users or less. If you are installing PaperCut on a network domain running ...
Renaming domain groups When PaperCut synchronizes against a user directory such as Active Directory, Open Directory, eDirectory, LDAP etc., it receives a list of groups by name. The groups that PaperCut has been configured to "look at" (via the Group...
PaperCut uses the username as the primary user identifier. In effect it’s the _primary key_ in the database. Hence PaperCut treats a renamed Active Directory user account as a brand new account. It’s equivalent to deleting the old account and adding a new...
PaperCut tracks printer usage data for each of your users, and occasionally you might like to wipe the slate clean. You can reset all user counters back to zero by navigating to Users -> Bulk User Actions -> Reset Counters BUT WHY? We’re happy to let yo...
WHAT IS THE DIFFERENCE BETWEEN A RESTRICTED USER AND AN UNRESTRICTED USER? Users who are unrestricted will be able to accumulate a negative balance, e.g. their balance can go below zero, or if they have an overdraft, they can go beyond that. By default...
Find Me printing [http://www.apms.com.hk/en/tour/find-me-printing/] solves the problem of finding the closest printer from a long list of available printers. It is a roaming print service that allows print jobs to find users based on their physical locati...
PaperCut Software attempts to maintain basic backwards compatibility with the secondary server. This means you can upgrade your primary server, and stagger the upgrade of secondary print servers. However, you cannot run a secondary server version that is...
I've set up a secondary server and the printers are not showing up in the PaperCut Admin Console under the Printers tab, or jobs are not showing up in the job log for that printer. What can I check? CONFIRM CONNECTIVITY: 1. From the secondary server, ...
By default the PaperCut Application Server will create all it’s log data in [app dir]/server/logs/server.log. However sometimes you need to have the logs go to a different place, for example a centralised enterprise logging service such as syslog. PaperCu...
With more and more Windows RT devices being used in organizations, customers are taking advantage of new and innovative tools. As a result, PaperCut technical support is fielding a few questions from customers about how to print with Windows RT and how to...
The memory requirements for server-command to run are quite minimal with the exception of the snmp-tool as discussed here [https://support.apposite.com.hk/Knowledgebase/Article/View/troubleshooting-when-the-toner-status-is-missing-or-incorrect]. In certa...
THIS ARTICLE IS ONLY APPLICABLE IF YOU ARE RUNNING PAPERCUT NG/MF VERSION 18.1.3 OR 18.1.4. If you are running an older version of PaperCut and seeing the error below please see the following article on Sonic Wall’s website [https://www.sonicwall.com/en-u...
_“Help! I am a PaperCut Administrator and I need to know how to stop and start or restart the various PaperCut services as part of my troubleshooting!”_ Throughout the life of a PaperCut installation, an Administrator might encounter a situation where it...
STOPPING NET SEND / WINPOPUP MESSAGES ON WINDOWS XP HOW CAN I STOP USERS FROM USING (ABUSING!) \"NET SEND\" OR WINPOPUP ON WINDOWS XP? PaperCut can use "net send" to issue messages to users. Enabling this feature however allows end-users to send po...
Summary of options for Guest user management I occasionally have guest users come and use my network and I'd like to offer them printing access if possible. Can you give me an overview of the various options I can use to manage these "guest" users? ...
PaperCut's strength has long been in our ability to support user and group synchronization with many directory services. This capability has now been tested against directory services hosted in the cloud, such as Azure AD. For PaperCut customers, this mea...
In order to have PaperCut NG/MF sync a secondary email address from Active Directory for your users, the trick is to set it up to point to a custom field in AD. 1. Login to the PaperCut admin web interface. 2. Navigate to Options → Actions → Config edi...
Here at PaperCut, we are seeing more and more customers moving away from traditional on-premise Directory Services. Many customers are now introducing cloud-based Identity Management Systems. In these conversations, we are often being asked: “Does PaperCu...
Quick links to the relevant instructions of the article: * Windows walkthrough video * Windows step by step instructions * Mac/Linux instructions WHAT ARE TOP-UP/PRE-PAID CARDS? PaperCut NG/MF uses the concept of TOP-UP CARDS or PRE-PAID CARDS to...
PaperCut can use LDAP to synchronize user and group details from a directory server such as Apple Open Directory, Novell eDirectory, OpenLDAP and even Windows Active Directory (in addition to the native integration when running on Windows). PaperCut perfo...
There are several different places in PaperCut where .properties files are used (e.g. server.properties, client.properties) and these files are used to store various pieces of configuration information called properties. .properties files have a few chara...
Upgrading from PaperCut Quota to PaperCut NG This describes the process for moving from PaperCut Quota to PaperCut NG, and includes instruction of importing user balances and restriction settings from the old PaperCut Quota installation. These instr...
UPGRADING PAPERCUT CHARGEBACK The functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing). All existing functionality provi...
If PaperCut NG is running in a Microsoft Cluster environment, the upgrade procedure is a little different from the standard upgrade procedure. The reasons for this include: * The installer needs to stop the PaperCut services before performing the inst...
The process for upgrading your PaperCut software will depend on which edition you are using. Please select an article from below that matches the edition you are using. * Upgrading PaperCut (upgrade procedure) [http://support.apposite.com.hk/Know...
Looking for a way to track print jobs in a DIRECT PRINTING ENVIRONMENT where print queues are NOT hosted on a print server? Great, because we've got you covered. PaperCut v16.0 introduces PaperCut Direct Printing, a solution which also has many of the s...
When installing PaperCut on Mac or Linux, you'll need to run the Control Printer Monitoring.command [http://support.apposite.com.hk/Knowledgebase/Article/View/145/0/adding-a-new-printer-on-a-mac] (Mac) or configure-cups [http://www.apms.com.hk/product/pap...
PaperCut makes use of directory servers such as Active Directory, eDirectory, Open Directory and other LDAP and similar systems to retrieve information about users and groups. This enables single entry of your user and group information and efficient re-u...
HOW DO I SIZE MY PAPERCUT SYSTEM? Before installing PaperCut customers often want to know what type of hardware they need to run a responsive system in their specific environments. That's quite a hard question to answer, but hopefully these guidelines ...
_“Help! The web interface of the PaperCut server won’t load, and nothing seems to be working at all. How do we figure out what’s stopping our PaperCut server from starting?”_ WHAT DO WE MEAN BY “THE SERVER WON’T START”? This simple phrase can mean a lot...
Where is PaperCut ChargeBack? The functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing). All existing functionality prov...
There are probably more than a few times you’ve come across us talking about the fingerprint of a server. Ever wonder where to get it? Me too, so I went about and made a point of finding out. Basically, the fingerprint is a unique grouping of characters ...
In general, using a currency model for print accounting or quotas is a much better option than a page based system. There are several reasons this is the case. _If you don’t like the idea of using currency (because it implies charging or real money), con...
The Print Archiving [1] feature in PaperCut can contain sensitive information due to the fact that it gives administrators access to view all printed documents. By default, the access to archived jobs is disabled for all but the internal admin user for...
_“We’re looking to set up PaperCut and we want to cut costs by not paying for a Windows server license. Can we install PaperCut on spare Windows Home or Pro computer that we have nearby?”_ CAN YOU INSTALL PAPERCUT ON A NON-SERVER EDITION OF WINDOWS? For...