Knowledgebase
Knowledgebase : PaperCut > Print Queues
“_Help! When printing from MacOS computers, sometimes we see the job stuck in the print queue with the message “Hold for Authentication.” What does this mean?”_ WHAT DOES “HOLD FOR AUTHENTICATION” MEAN? Sometimes, when printing from a Mac, the job appea...
IS THERE A WAY IN PAPERCUT TO AMALGAMATE PRINTER QUEUES, THAT IS TO MAKE IDENTICALLY-NAMED PRINT QUEUES FROM DIFFERENT SERVERS APPEAR UNDER THE SAME “PRINTER” IN PAPERCUT? Maybe your organization is clustering [https://www.apms.com.hk/product/ng-mf/manua...
Yes. Local desktop printers such as USB printers directly connected to a workstation can be tracked by PaperCut. To do so you simply need to install the PaperCut Direct Print Monitor [https://www.apms.com.hk/product/ng-mf/manual/common/topics/direct-print...
_“Help! In the logs I see an error message that says “A print job was attempted to be unpaused while being held and was deleted by the system”. What does this mean?”_ When a user prints a document PaperCut will pause the print job temporarily for analysi...
_“Help! I’m a sysadmin or PaperCut partner trying to configure all the print queues on a Windows server to use the PaperCut TCP/IP port. Is there a way to script this setup automatically?”_ A WORD ABOUT USING THE PAPERCUT TCP/IP PORT… PaperCut’s Hardwar...
I’D LIKE TO REMOVE AROUND 2,400 PRINTERS FROM THE DATABASE (THAT WERE ADDED BEFORE I DISCOVERED THE “IGNORE PRINTERS” OPTION, AND WAS WONDERING IF THERE IS A WAY I CAN WRITE OR GET A SCRIPT TO DELETE THEM? 1. The first option is of course, manual hard la...
Printing large batches of print jobs is common in many organizations. Examples include: * Mail-merged newsletters * Batch invoices and mail-outs * Student reports during end-of-semester reporting time. Many of these batch printing applications wor...
_“How should I configure my Windows Print Server to get the most out of PaperCut?”_ PaperCut is intended to work ‘out of the box’ in most environments. However, to make sure you get the most out of the application and ensure all of the features work as i...
WHAT DOES THE BIDIRECTIONAL SUPPORT CHECKBOX DO? The setting, found on the Ports tab when looking at the Printer Properties menu in Windows, controls whether a print driver will communicate with the physical printer to determine the printer’s state and f...
Sometimes when troubleshooting issues PaperCut Support may ask you to pause a print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. There are a couple method...
PaperCut Support may ask you to supply a spool file. This is a little more difficult on the Novell/Linux platform and involves “capturing” a spool file using one of the following procedures: SNAPSHOT METHOD (AVAILABLE FROM RELEASE 11.5) 1. Enable snapsh...
Sometimes when troubleshooting issues PaperCut Support may ask you to pause a Windows print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems. HOW TO SAVE WIND...
In Engineering, Architecture and Graphic Design offices, it is common to use more expensive (premium) print materials such as Mylar Film, Architecture grade paper, and gloss photo paper. PaperCut [https://www.apms.com.hk/en/] offers a _Charge Rates [https...
Most information about the PaperCut Global Print driver can be found in this section of the manual [https://www.apms.com.hk/product/ng-mf/manual/common/applicationserver/topics/find-me-global-print-driver.html] . This FAQ page is curated by the PaperCut S...
GENERAL PRINTING HOW DO I SET UP PRINTING ON MY MAC AND MAKE IT WORK WITH PAPERCUT? Mac printing is a complex topic and answers will vary depending on the operating system used on the server side. Chapter 21 in the PaperCut User Guide addresses many of ...
PaperCut NG/MF’s Find-Me printing is a flexible and powerful feature - which requires a methodical approach to configure correctly. If you receive an error message similar to Configuration error - no compatible queues for redirection then it is likely th...
_“Help! I’m a PaperCut NG/MF Administrator and I’ve noticed that print jobs are only held for a few hours before they are deleted. Is there a way to configure how long print jobs are held for?”_ HOW LONG WILL PAPERCUT HOLD PRINT JOBS FROM USERS? In a Pa...
CONTROLLING PRINTER ACCESS BASED ON TIME Controlling access to printers based on time can be useful in a number of circumstances. Since PaperCut 10.1 the simplest way to achieve this is with the Advanced Scripting feature [https://www.apms.com.hk/product...
In versions of CUPS from 2009 onwards for both Linux and Mac OS X, administrators may encounter issues where jobs sent from a network workstation to the print server will halt and generate errors in the CUPS print logs. This is not a problem caused by Pap...
PaperCut integrates with CUPS by hooking itself into the print workflow. By prefixing the DeviceURI with papercut: you’re instructing CUPS to execute a PaperCut process before passing the job into the physical printer. If after prefixing the DeviceURI the...
WHAT DOES THE “ENABLE ADVANCED PRINT FEATURES” CHECKBOX DO? The setting “Enable Advanced Print Features” is a mysterious and often misunderstood setting in Windows printing that harkens back to the ancient days of Windows NT. When this setting is enabled...
Windows can be configured to display a print notification in the notification area near the taskbar each time a job is sent to a printer. When printing is managed by PaperCut, it is usually a good idea to disable Windows print notifications because PaperC...
I can only see print logs for the last two weeks, where are the rest? The _Print History_, _Print Logs_ and _Transaction History_ tabs for users, accounts or printers have a default filter applied to show only print jobs and transaction logs from the las...
HOW DOES PAPERCUT CHARGE A USER WHEN A DOCUMENT CONTAINS MULTIPLE PAPER SIZES? PaperCut reports a single paper size for each print job. The vast majority of documents printed will use a single page size, but some print jobs have pages with mixed paper si...
PaperCut supports validation of page count analysis using the SNMP counters on a printer. More information about this can be found in the manual: Validating Page Counts [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/printer-hwcheck...
_“Help! When I try to add a printer or send a print job from my device, I see each printer appearing twice! What can I do to fix this?”_ THE ISSUE AS IT PERTAINS TO PAPERCUT MOBILITY PRINT * One possible cause of users seeing duplicate printers is tha...
WANT TO ENABLE OR DISABLE ALL OF YOUR PRINTERS AT ONCE ON MAC/LINUX? When installing PaperCut on Mac or Linux, you’ll need to run the Control Printer Monitoring.command [https://support.apposite.com.hk/Knowledgebase/Article/View/adding-a-new-printer-on-a...
PRINTING MULTIPLE COPIES OF EXCEL WORKBOOKS CAUSES MULTIPLE PRINT JOBS When you print multiple copies of an Excel workbook, Microsoft Excel creates a separate print job for each copy, and then sends the jobs to the printer. So if you print 5 copies of an...
_“Why does my imported order data look strange?”_ Order data exported from Job Ticketing is encoded in UTF-8. UTF-8 is widely used to accommodate for “non-standard” characters. When using MS Excel to import data, the encoding used is defined by the OS, ...
_“Our organization is concerned about maintaining our users’ privacy, and we need to find a way to hide document names from other users or administrators. Is there a way to do this?”_ Prior to Windows server 2012, it was extremely easy to see what everyo...
_“I want to improve the privacy of print jobs that are submitted to my virtual queue; ideally I want to hide the owner of a print job entirely. Is there any option in Papercut NG/MF to do this?”_ You have a few options here, if it’s only the Print Job Ow...
By default, PaperCut will store print job information, not limited to the spool file, in /tmp. In some situations it may be desirable to change this to another location, e.g. different physical disks. We do not recommend that this is changed to a Network...
MERGING PRINTERS PaperCut printers are separate records in the database, and merging them is not currently supported. The primary printer identifier is the servername\printername combination as explained here [https://www.apms.com.hk/product/ng-mf/manual...
PaperCut has a wide range of supported printers [https://support.apposite.com.hk/Knowledgebase/Article/View/supported-printers], ranging from entry level 6ppm inkjets to 100+ enterprise photocopiers. We also support many Plotters and Wide-Format printers ...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a more detailed text log of activity. The log allows our Developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging ...
From time to time, PaperCut Technical Support will request additional logs from the CUPS printing environment found on many Linux servers, clients and Mac environments. This will aid PaperCut in diagnosing issues that you may have. This KB article is best...
The PaperCut LPD Service has special DEBUG OPTIONS which cause the service to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling ...
PaperCut has special DEBUG OPTIONS which cause PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is on...
_“Help! I’m a Windows print server administrator and I want to copy all of my printers and drivers to a new Windows print server. What’s the fastest and best way to do this?”_ MIGRATING OR BACKING UP YOUR WINDOWS PRINT SERVER Did you know that since Win...
By default, CUPS has increased security and privacy settings that may mean that the Document Name (Name) and User (Username) are anonymised in the CUPS Web interface as shown below. This behaviour is controlled by the JobPrivateValues [https://www.cups.o...
HOW DO I IGNORE, DELETE OR ‘EXCLUDE’ A PRINTER? By default, PaperCut is designed to automatically monitor all printers on the system/server. _Deleting_ the printer via the admin web interface will not stop monitoring - the printer will just reappear next...
One of the requirements for enabling cross-server job redirection in a Windows printing environment involves setting up a domain user service account especially for PaperCut’s use. The PaperCut Print Provider service on each Windows print server is then c...
When populating printers from the PaperCut Print Provider, printers will be prefixed with the machine name, even if the printers are on the same system as the Application Server. In this list the printer names will appear as server-name\printer1. A Paper...
_I work for a County School District and we have PaperCut NG running on our servers. We have had no issues until recently as school is starting to gear up. Our mainframe group uses a product called oneprint which translates/spools the mainframe print jobs...
I’VE INSTALLED PAPERCUT ON A MICROSOFT CLUSTER AS PER THE USER MANUAL, BUT NONE OF THE PRINTERS SHOW UP IN PAPERCUT. WHAT’S WRONG? _A:_ The most common cause of this problem is the _PaperCut Print Provider_ (the service installed as part of a secondary p...
PaperCut MF and NG have the ability to detect whether printers are in an error state, like if there is a paper jam for example. When set-up correctly, PaperCut can leverage this information in several different ways: * Real-time status reporting on th...
There are two main paper size standards used throughout the world - ISO 216 and North American sizes. These standards define paper sizes by name e.g. A4 = 210×297mm, Letter = 8.5×11in, etc. Different print drivers report paper sizes in different ways. So...
A host-only driver is a driver that does not support printing via a print server. Instead it only supports direct printing from the workstation to the physical printer. In summary, printers using these drivers cannot be shared over a network using standar...
At PaperCut we understand the challenges and considerations faced when moving to a distributed working environment and we have assisted many organizations successfully adapt to a remote way of working. We would like to share some of the more common config...
_Help! My users are able to print successfully, but their print jobs jobs aren’t getting tracked in PaperCut at all - what’s going wrong?_ There are various scenarios that could lead to PaperCut being unable to monitor users print jobs. Below are some tr...
_“Help! I’m a PaperCut Systems Administrator and we’ve noticed that our print jobs are not being paused and instead are being sent directly to printers. Why does this happen and how can we fix it?”_ There are many reasons why print jobs might not be held...
“_Help! Our print jobs appear to be stuck the status ‘Sent to printer’ on our Windows print server! What should we do?”_ WHAT DOES “SENT TO PRINTER” MEAN? Normally when a job is printed from the Windows, the status will briefly change to ‘Sent to printe...
_“Help! I’m a print server administrator and we’re seeing reports that print jobs will fail to print, and when we look at the Windows print queue the last two jobs seems to be stuck with a status of “Printing” and “Paused - Spooling”. Why does this happen...
_“Help! SMB? LPD? I just want to connect my macOS devices to shared Windows Server print queues. Can you tell me when to use LPD or SMB connections, and how to configure them?”_ INTRO Hey, there and thanks for getting in touch! Yes, PaperCut includes a ...
With the release of Windows 10, there has been an increase in customers using Windows 10 Store Apps such as the Edge browser. Windows 10 Applications are those which can be obtained from the Windows Store, such as Microsoft Reader, the Edge browser, OneNo...
There are a number of cases where it is advantageous to have print jobs from one server, redirected to another server. This is typical for sites with AS400 [https://support.apposite.com.hk/Knowledgebase/Article/View/papercut-print-management-on-unix-and-e...
_“Help! I’m a PaperCut systems administrator, and some or all of our print queues are listed twice in PaperCut. What is the fastest way to get rid of the duplicates?”_ WHEN WOULD YOU NEED TO RENAME A PRINTER IN PAPERCUT? PaperCut works by detecting loca...
PaperCut has an option to save spool files which give abnormal page counts so they can be sent to the PaperCut Support team. This option is enabled when print provider debug logging [https://support.apposite.com.hk/Knowledgebase/Article/View/how-to-enabl...
Below is an example of a PaperCut script [https://www.apms.com.hk/product/ng-mf/manual/common/topics/script.html] that controls printer access based on the time of day and the day of the week. (It is a screen capture so it cannot be copied and pasted into...
_“Help! I’m a print server administrator and I’ve noticed that not only are documents slow to print, but it’s really slow to connect to a shared Windows print queue on our server. Why does this happen and how do we fix it?”_ We’ve seen this issue happen ...
I HAVE PAPERCUT NG [https://www.apms.com.hk/en/] RUNNING ON MY APPLE MAC OS X SERVER (OR A LINUX SERVER RUNNING CUPS). I HAVE A FEW WINDOWS CLIENTS ON MY NETWORK. CAN I SUPPORT THESE WINDOWS CLIENTS? Yes. It is possible to support the Windows client usin...
I AM PLANNING TO PURCHASE A PRINTER OF MODEL ABC AND WOULD LIKE TO CONFIRM THAT IT WORKS WITH PAPERCUT PRIOR TO PURCHASE. HOW CAN I DO THIS? Because there are so many printer/driver/OS combination out there on the market, and that model numbers change fr...
This article demonstrates how to set up Find-Me Printing with PAPERCUT MF, the edition of PaperCut that implements copier control [https://www.apms.com.hk/en/] when you have copiers running the PaperCut embedded application. However, it’s also possible to...
_“Help! I’m a PaperCut administrator and we’ve had reports of users’s jobs not printing, or printing but not charged to the correct account If we look in the job log or application log we see usernames listed that are clearly the names of Windows workstat...
“_Help! When I try to set up a printer with the PaperCut TCP/IP Port to enable Hardware Page Count I end up seeing an error message that “The specified port cannot be added. The system cannot find the file specified. What does this mean?”_ WHY DOES THIS ...
As the administrator of your printing environment you already know how expensive color printing is. Are you interested in saving money on color toner? Here are a few different ways to encourage people to print smarter and lower your costs both with and wi...
Print drivers can cause failures in the Windows Print Spooler and PaperCut Print Provider services as well as applications when calling into print driver methods. If there is a dialog message stating “’Application Name’ has stopped working” or an expected...
PaperCut Ng/MF is not able to detect different tray selections (unless they are loaded with different paper sizes). At a technical level this is very difficult as each driver implements tray selection using different methods - there isn’t one standard. We...
_“Help! We’ve set up Find-Me Printing in our print environment but we’re seeing print jobs disappear when users try to release them! Why does this happen and how can we fix it?”_ PaperCut’s Find-Me Printing [https://support.apposite.com.hk/Knowledgebase/...
_“Help! I’m a PaperCut administrator and users are reporting that they don’t see any print jobs to release (because they are associated with the wrong user account), or jobs have printed but they were logged/tracked as printed by the wrong user. What shou...
_“Help! Print jobs from our workstations don’t actually print. What should we check?”_ This is a bit of a mammoth article, but hopefully it gets you immediate help in figuring out ‘where have my print jobs gone?’ This will take you through in-depth trou...
_“Help! PaperCut is reporting an incorrect number of color or grayscale pages for a print job. How should we go about troubleshooting this?”_ Try the following problem resolution actions in this order, testing after each step to see if it has resolved th...
Out of the box, PaperCut NG/MF will analyze the spool files of print jobs as they pass through a print server to determine the total number of color or grayscale pages, but what if the copier jams and the document is only partly printed? The result might ...
PDL transforms is an advanced feature of PaperCut NG/MF, so please read this [https://www.apms.com.hk/product/ng-mf/manual/common/topics/pdl-lang.html] section in the manual to understand how transforms work and how to write a transform. IMPORTANT NOTE P...
_“Help! I’m a print server administrator and documents are slow to print. What’s the best way to go about troubleshooting this?”_ This article exists to help you determine where the slowness occurs, explains the most common causes, and how to fix them. ...
MY PRINTER IS LISTED ON MY SERVER. WHY CAN’T I ADD MY PRINTER TO PAPERCUT? PaperCut can track printing on almost any standard printer setup under Windows - that is printers listed under Start→Settings→Printers on the server where PaperCut is installed. I...
_“Help! Papercut is tracking jobs under the wrong username! How do I get the user to authenticate when they print the job so that it always tracks properly?”_ Papercut NG/MF tracks print jobs by retrieving the username from the spool file of the print jo...
With PaperCut MF and NG, you can ensure that all print traffic on your network is encrypted. Before validating that your traffic is secure, follow the comprehensive guide to end-to-end print security [https://support.apposite.com.hk/Knowledgebase/Article/...
Some users report seeing document names logged in PaperCut NG or PaperCut MF which don’t line up with the name of the document as was originally printed. For example, a document name might show as Remote Downlevel Document, or be prepended by something li...
_“We need to update the SNMP v1/v2c community strings on all our network devices to improve our network security. What do we need to do so that our print server and PaperCut keep working during this change?”_ FIRST, WHAT IS SNMP? SNMP (short for Simple ...
_“Help! When users print through Mobility Print the job owner is “SYSTEM” instead of the actual username. Why does this happen and how can we fix it?”_ We’ve heard of this happening with very specific drivers (in particular the Canon Generic PCL6 driver ...
_“Help! I’m a PaperCut system administrator and my users say that they aren’t seeing their print jobs available to release. When I look in the PaperCut logs I also see a message that the print jobs “have been temporarily hidden from the Print Release scre...
Jobs released all-at-once with the release station’s “Release All” function are released into the corresponding Windows print queue in their original order [https://support.apposite.com.hk/Knowledgebase/Article/View/batch-printing-and-the-popup-and-hold-r...
I have a network printer (printer with a network card). How do I set this up to work with PaperCut? We recommend network printers for use with PaperCut. This includes printers supporting Ethernet connection methods such as “JetDirect” and “Standard TCP/I...
Many organizations using PaperCut have taken advantage of Find Me Print [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/find-me-printing-and-load-balancing.html] to deliver a better printing experience to their users and make better...