Working with popup messages
Last modified on 11 August 2020 04:15 PM
Working with popup messages
Questions about messages sent to users
How does PaperCut notify users that they are out of credit/quota?
If the User Client Tool (client software) is installed on the workstation, the user’s credit status will be displayed on login. In addition users can view their account status in detail via the
Real-time notifications of denied print jobs (due to lack of quota/credit or printer filter restrictions) are sent using a number of methods depending on the version of PaperCut:
Popup Messages are not working. How do I fix this?
If running PaperCut NG or PaperCut ChargeBack, please read this article:
If using Microsoft’s WinPopup or netsend service, the most common reasons for users not receiving the message are:
You can manually test popup messages issued from your server by using the command prompt as follows:
Is there any other way to alert students to print rejections other than via Winpopup? The network administrator has disabled this feature due to the abuse of it by students.
PaperCut NG uses its in-build protocol based on XML web services to send messages. This is a better alterative to Winpopup messages. Users running PaperCut Quota may wish to consider upgrading to PaperCut NG to take advantage of the alternate message delivery system.
PaperCut Quota uses the "Messenger" service to send (winpopup) messages to users. This is the only "real-time" notification method available in Windows without the need to install additional 3rd party software on every desktop. The User Inquiry Tool can be configured to display a message when a users quota is low on login. This may be suitable on some sites as an alternative to real-time notification. Please see the Userguide for more information on configuring this message.
There are other approaches to stop student abuse of Winpopup message while still leaving the service available to PaperCut and other server applications. These include:
Option 1) Windows XP SP2 includes a new registry key that can be used to make it so that only administrators can send messages. This is explained in Stopping Net Send / WinPopup Messages on Windows XP.
Option 2) Removing the ability to send messages on the workstations by removing or setting appropriate permissions on the "net.exe" application.
Option 3) If the workstations have "personal firewall" software or are running Windows XP, packet filter rules can be configured to block traffic on port 135 from all IP addresses except these of the server(s).
PaperCut Quota Popup Messages
Some users have shared accounts. When PaperCut sends a "winpopup" message, it sends it the first user that was logged on and not to the relevant computer/workstation. Can I fix this?
Since PaperCut Quota 5.1, administrators can force messages to be sent to the workstation/computer name rather than to the user name. (i.e. "net send <workstation>" rather than "net send <username>"). To change the behaviour: