Knowledgebase: PaperCut > Troubleshooting
Resetting an Internal Users Password
Last modified on 09 August 2020 05:59 PM

Note: If you’ve arrived at this page because you use PaperCut at your school / university / college, and you’re having issues logging in, then it’s worth contacting your local IT department first.

  • Why? While we create the PaperCut software, organizations then install it and the local IT departments are responsible for usernames/passwords and so on. Sadly we don’t have access to reset passwords for end users - but your local IT/Admin department should be able to help out! If you hop over to your school / university’s website, then there are sometimes links on how to get help - contact the IT administration or Administration department there, and they should normally be able to help out with all things PaperCut!
  • What? Normally your IT department will be able to give you the address you need to access the PaperCut user interface at your location, or also point you in the right direction to get the PaperCut client software, if that’s what you need. We’d love to be able to give you this ourselves, but each organization can set up their own servers which will have their own addresses and methods of access.

Otherwise, when using the Internal User functionality of PaperCut, there may be a need for an Internal User to change their password. We have a few different ways you can log into PaperCut, which we’ve explained below:

Users with access to the User Web Page:

You can reset your password via the User Web pages by clicking on Change Details.

To get to your user web page, you’ll need to head over to your organization’s PaperCut website - normally in the form of http://servername:9191/user (where ‘servername’ is your IT department / Admin department’s address for the PaperCut server).


Administrators can reset the password via the users details page in the PaperCut Application Server Administration Console. There will be a “Change Password Link” located near the Internal User Settings heading.