Knowledgebase: PaperCut > Troubleshooting
"Error while fetching mail - AUTHENTICATE failed" message when you’re using Email to Print
on 14 August 2020 08:39 PM

I am seeing the following error message, what does it mean?

Email to Print - Error while fetching mail - AUTHENTICATE failed.

There are two places you would see this message in the PaperCut Admin console:

  1. Under the Logs tab > Application Log tab
  2. Under the Options tab > Mobile & BYOD tab > Email to Print section

If you see this error message, it might be related to an issue with the password expiring for the account being used.

To check what account you’re using, log into the PaperCut Admin console > Options > Mobile & BYOD > Email to Print section and make sure the credentials you are using to authenticate are accurate. If the password for that account has been changed recently, you will need to update PaperCut with the new password.

For more detailed troubleshooting information about PaperCut and email, have a look at our article Troubleshooting email issues with PaperCut NG/MF.