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Knowledgebase : PaperCut > Tips & Tricks
PaperCut is an end-user tracking and charging system as opposed to a meter collection and device billing system. Hence our objective is to track usage of MFPs and printers by users. When comparing the copier logs, device meter/billing reports with the Pap...
A common query we receive is what measures can be taken to prevent users from bypassing PaperCut NG and PaperCut MF. In such situations, users allow themselves to print for free by connecting to printers directly from their workstation or laptop. These ar...
In some scenarios, a particular user wants to print a job but his/her username has been changed for various reasons and it is reflected in PaperCut now as a different username. Examples of why the username may have changed: * two networks/domains/serve...
Internet Explorer's (v9) compatibility mode could stop certain non-English characters displaying correctly in the PaperCut Admin Console. This can happen as IE9 defaults to compatibility mode for intranet sites. This came to light after a user's Admin Con...
PaperCut has a number of supported methods for configuring PaperCut programmatically. These include using the server-command [http://www.apms.com.hk/product/papercut-ng/manual/common/topics/tools.html] tool from the PaperCut Application Server, or calling...
This article contains a collection of tips for tweaking LDAP synchronization settings. You are using LDAP to sync if the setting at Options → User/Group Sync → Sync Options → Sync Source is set to LDAP. The tips in this article are aimed at administrators...
Print job COLOR DETECTION refers to a process where a different print job cost is charged based on the use of color. Most organizations charge/account more for color jobs because of: * Lease agreements - most leased devices have different “click costs”...
In version 16.2 of PaperCut NG and PaperCut MF, we introduced the ability to run multiple Web Print servers at the same time, improving throughput for Web Print jobs, as well as increasing resiliency. Our user manual [https://www.apms.com.hk/product/ng-mf...
As part of PaperCut’s Print Archiving [https://www.apms.com.hk/product/ng-mf/manual/common/topics/sys-archive.html] feature on a Mac OS X secondary server [https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html] you may need to automati...
EXAMPLE .TSV (TAB SEPARATED VALUES) FILES FOR THE BATCH-USER IMPORT/UPDATE TOOLS. IMPORTANT NOTE: There are two very separate methods of bulk updating/importing users: * users are managed by a sync source like ACTIVE DIRECTORY, LDAP - these are ‘Stand...
WHAT IS THE BEST WAY TO BILL TEACHING STAFF ON A MONTHLY BASIS? The article Implementing PaperCut in a school environment [https://support.apposite.com.hk/Knowledgebase/Article/View/implementing-papercut-in-a-school-environment] provides a good overview ...
Branch Office Direct Printing [https://technet.microsoft.com/en-au/library/jj134156.aspx] supports workstations printing directly to the destination printer or MFD, bypassing the print server the queue was originally hosted on. If you need to reduce the b...
OVERVIEW This is a case study of an operating environment that revolves around a proprietary software system which is the primary handler of authentication and maintains and stores user records. Such systems can include proprietary industry-specific ERP ...
You can choose to allow users to manage their own card/ID number. Users may then login into the end user web interface and under the Change Details menu item they will see the option Change Card/ID PIN Once you have enabled the option to Allow users to ...
_“Help! We need to change the IP address and/or Hostname of our PaperCut server. How can we do this while ensuring minimal disruption for our users?_” Changing the hostname or IP address of your PaperCut server is considered a high-impact task and should...
IS IT POSSIBLE TO CHARGE A USER A DIFFERENT AMOUNT DEPENDING ON WHAT THE PAPER TYPE IS, SUCH AS PHOTO PAPER VERSUS PREMIUM BOND PAPER? USING ADVANCED CLIENT SELECTION Yes, it is possible using the Advanced Client Selection popup and selecting the approp...
Is it possible to charge a user, or a group of users, different amounts? I would like to offer discounts to selected users? This is possible using one of two methods: METHOD 1 - USING PRINTER-LEVEL OVERRIDES PaperCut has a set of advanced printer-level...
Most information about the PaperCut Global Print driver can be found in this section of the manual [https://www.apms.com.hk/product/ng-mf/manual/common/applicationserver/topics/find-me-global-print-driver.html] . This FAQ page is curated by the PaperCut S...
The printer configuration information on Mac OS X is stored in the directory: /etc/cups This is a “hidden” system directory storing the CUPS configuration. Recursively copying this directory from one system to another will duplicate the printer configura...
A number of customers use PaperCut successfully for billing clients for their operational printing/copying/faxing/scanning costs for particular projects. For more information about Client Billing, take a look at the Client Billing Print Tracking tour page...
WHAT DO I NEED TO KEEP IN MIND WHEN CREATING A TEST ENVIRONMENT? There’s a few things that come up when looking at creating test systems - whether you’re creating the test system from scratch, or when you’re creating a clone of your current system in ord...
This article discusses the problems associated with a corrupted PaperCut database. It is designed to help you understand what may cause corruption, and how to reduce the risks associated with experiencing corruption. SYMPTOMS OF DATABASE CORRUPTION * ...
I can only see print logs for the last two weeks, where are the rest? The _Print History_, _Print Logs_ and _Transaction History_ tabs for users, accounts or printers have a default filter applied to show only print jobs and transaction logs from the las...
It’s very common that print summary reports are emailed to managers in businesses or deans of a particular department/faculty in education. PaperCut provides the facility of emailing reports based on shared account usage to faculty/department head. Filter...
This article concerns the Email to print feature when running Mac OSX. When using Mac OSX Mail while attempting to add attachments they are normally embedded into the body of the email as seen below. When using PaperCut's email to print feature, the e...
When your organization needs access to PaperCut from within your intranet site, v14.3 enables inline frame (iframe) placement. PaperCut web pages can be embedded using iframes [https://www.w3schools.com/html/html_iframe.asp]. Link to admin, user or repor...
WHY DOES PAPERCUT CHANGE THE PRINTER DRIVER SETTING FROM “START PRINTING IMMEDIATELY” TO “START PRINTING AFTER LAST PAGE HAS SPOOLED” ? PaperCut needs to analyze the complete document before sending it to the printer. So, when a print job comes PaperCut ...
Sometimes you want might want to export a list of all your shared accounts and include the PIN / code used for each account, By default this option is disabled so your report might look like the image below.   To enable the code option go to Options > ...
PaperCut's Hardware Page Count Validation [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/printer-hwcheck.html] ensures that PaperCut is able to determine the exact number of pages printed by a device for each job. However, from tim...
On your macOS PaperCut primary server, there are some tasks that require that the papercut system account is a member of a folder’s Sharing and Permissions list. One example of such a task is the automatic synchronization for shared accounts that come fro...
If your primary print server is Windows and you've set up a Mac print server just for iOS printing, you now have an option that will allow you to decommission the Mac server - Mobility Print! [http://www.apms.com.hk/product/mobility-print/manual/] You c...
Printing is an essential IT service that is often overlooked until it stops working. You might find that much of your time is taken up fire fighting urgent issues, such as: * in a business, all printers in a branch going offline, or * in a school, t...
GUEST ACCESS FUNCTION From PaperCut 17.0 onwards, supported devices may now have a "Guest Access" button displayed on the device screen along with the usual authentication options. This allows a user to log in to the device without providing authenticati...
WHY USE THE NUL PORT? It can be extremely useful to have a print queue which, rather than printing itself, forwards prints on to one of a number of other printers. Setting this up in PaperCut is a snap; create a new printer, mark it as a “virtual queue” ...
WHY USE A NULL PRINTER? It can be extremely useful to have a print queue which, rather than printing itself, forwards prints on to one of a number of other printers. Setting this up in PaperCut is a snap; create a new printer, mark it as a “virtual queue...
IMPORTANT: This is an _unofficial_ hack and may not continue to work in the future! Some organizations use a GPO (Group Policy) to hide the system tray in Windows, this can cause issues when their PaperCut users close the balance window of the PaperCut ...
PaperCut has many features to make implementing Print Quotas [https://support.apposite.com.hk/Knowledgebase/Article/View/print-quotas] for users easy. In rarer situations, it may be necessary to set up quotas for a Shared Account [https://support.apposite...
If you are using an SSL Certificate in IIS, you can configure PaperCut NG to use it as well. This will allow you to access PaperCut via HTTPS without seeing error messages about the certificate you are using. See: * Importing an existing SSL ke...
I HAVE INTEGRATED SCANNING CONFIGURED, NOW WHAT ELSE CAN I DO WITH IT? Providing workflows to help the users deliver their scanned documents to folders or via email is of significant value, but that's only the start. Within almost all external document...
This article lists the commands used to import your existing SSL certificates into PaperCut when running on Linux. This will allow the certificates to be used for accessing the web interfaces via HTTPS. Many thanks to Matt Peacock of Belper School [http:...
WHY SHOULD DATA SENT TO PRINTERS BE COMPRESSED? Computers describe print jobs to printers using Page description language (PDL). Some examples you are probably familiar with of such PDLs are XPS, POSTSCRIPT and PCL. While these languages do a great job a...
One of the requirements for enabling cross-server job redirection in a Windows printing environment involves setting up a domain user service account especially for PaperCut’s use. The PaperCut Print Provider service on each Windows print server is then c...
WHAT’S THIS ABOUT? Microsoft is releasing an update in March 2020 across all operating systems to improve the security of LDAP connections between an Active Directory Domain Services (AD DS) or an Active Directory Lightweight Directory Services (AD LDS) ...
I'VE JUST UPGRADED TO MAC OS 10.7 AND CAN'T FIND "SERVER ADMIN" Server Admin is no longer installed as part of Mac OS Server. You will need to download and install it from Apple: https://support.apple.com/en-us/HT202495 [https://support.apple.com/en-us...
"_What if our organization wants to roll out Mobility Print for multiple print servers?_" There are several ways that PaperCut and Mobility Print can be structured to serve extremely large environments. Below, we've included details on several possible ...
PaperCut support is seeing more and more requests around the ability for people to move around multiple PaperCut implemented sites without having to install multiple User Clients. There are a few ways you can configure the PaperCut Client to connect to mu...
If it’s been a good while between PaperCut upgrades and you are making a significant jump between versions, our install-over-the-top will handily fill in the gaps so you can jump from “old and dusty” to “new and shiny” with ease! That being said, in thes...
We are a school who have been running PaperCut for approximately one year. We would like to clear out the database of print jobs prior to this school year. How do I perform a partial clear? PaperCut has unlimited log sizes and has a smart log rotation pr...
When a print queue is unpublished from mobility print, users who already had that printer added, e.g. via the Windows Mobility Print Client setup tool, will still be able to print to that printer. We find that you may not want them to after unpublishing t...
The PaperCut Mobile Client [http://www.apms.com.hk/product/papercut-ng/manual/mobile-client.html] (iPhone/iPad App) uses the originating IP address to identify the user when printing from an iPhone or iPad. If you are accessing the PaperCut server via a p...
CAN YOU USE PAPERCUT’S PRINT SCRIPTING WITH MOBILITY PRINT? Of course! From PaperCut v19.0 we have made it even easier to start using Mobility Print in tandem with PaperCut’s versatile Print Scripting [https://www.apms.com.hk/product/ng-mf/manual/common/...
_“Help! I’m a network administrator and have decided to give a new IP address to a printer. How do we do this without disrupting our users’ ability to print? ”_ Let’s say you need to update the IP address of a printer or copier on your network. You would...
PaperCut tracks the error status of a printer. This printer error state is used by PaperCut for various features such as: * Error notification emails to administrators. * Decide which destination printer to use for a virtual printer in a load-ba...
There are two ways of selecting grayscale when printing to the PaperCut Global Driver from Adobe Reader. The method in the top screen shot sets grayscale. This is the PRINT IN GRAYSCALE (BLACK AND WHITE) checkbox in the main print dialog. “” The method...
I’D LIKE TO PROVIDE MY FINAL YEAR STUDENTS FREE PRINTING DURING EXAM PERIOD. HOW CAN I DO THIS? There are three common methods: 1) Set up a shared account for student use. e.g. one called "Year 12 Exam Printing". Students may use this account via the p...
Here is a simple quick start guide for organizations with small networks. This is a step by step guide for installing workgroup or peer to peer network configurations with 10 users or less. If you are installing PaperCut on a network domain running ...
Regular expressions (REGEXes) are used in several places in PaperCut, including with card numbers. Regexes are applied to card data to extract a useful card number. The raw data read from a card may contain multiple numbers (of which just one is required)...
_“Help! I’m a print server Administrator and I’ve come across this setting “Render print jobs on client computers”. What does this setting mean, and what’s the best practice when it comes to PaperCut?”_ WHAT EXACTLY DOES “RENDER PRINT JOBS ON CLIENT COMP...
_”Help! I’m a systems administrator looking to set up PaperCut services to run as a Windows service account or domain user. How can I set this up, and what does PaperCut recommend in regards to what permissions the account will need?”_ WHEN AND WHY WOULD...
With more and more Windows RT devices being used in organizations, customers are taking advantage of new and innovative tools. As a result, PaperCut technical support is fielding a few questions from customers about how to print with Windows RT and how to...
SETTING A CUSTOM WATERMARK POSITION ON PCL 5 DOCUMENTS This article explains how to deal with a case where PCL 5 watermarks print in the wrong position or do not print at all. BACKGROUND Applications that create PLC 5 documents are required to know the...
_“Help, I’m an Infoblox DDI admin and, while I read your introductory BIND DNS [https://support.apposite.com.hk/Knowledgebase/Article/View/better-bind-mobility-record] and Advanced BIND [https://support.apposite.com.hk/Knowledgebase/Article/View/advanced-...
You may have duplicate print queues for different print server operating systems, and wish to be able to release print jobs from both queues at a single device. Perhaps because you have setup Mac and Windows print servers to support multiple client operat...
Some PaperCut sites have hundreds or even thousands of Shared Accounts - but it is a fact of life that users will each use the same few accounts again and again. We've recognized this fact for a long time and this is why the Advanced Account Selection ...
The log file is maintained by SQL server, and managing its size is a SQL Server administration issue. The LDF file is the transaction log that allows you to perform “point in time” restores if you have system failures. The way it works is that you can res...
PaperCut's strength has long been in our ability to support user and group synchronization with many directory services. This capability has now been tested against directory services hosted in the cloud, such as Azure AD. For PaperCut customers, this mea...
In order to have PaperCut NG/MF sync a secondary email address from Active Directory for your users, the trick is to set it up to point to a custom field in AD. 1. Login to the PaperCut admin web interface. 2. Navigate to Options → Actions → Config edi...
In PaperCut Email to Print module, digital signature wrapping of a message confuses the program parser used to extract attachments. If the message is sent with the attachments signed SEPARATELY to the message, Papercut handles the attachment with no pro...
WHAT IS 3-TIERED BILLING OR COLOR COVERAGE? N-tiered billing or color coverage are terms used where the cost of a print job varies depending on the amount of color toner used. Some MFD copier manufactures offer this as an option in their device "click c...
The printer location, shown in the PaperCut Administration Console, is field that is pulled from the printers’ location setting on the Print Server. How does PaperCut use the location field? * On the printer’s summary page in the Admin interface * T...
Quite often our customers will want to use “start” in a batch file to start the PaperCut User Client or perhaps perform an Automated & Silent PaperCut Secondary Server installation [https://www.apms.com.hk/product/ng-mf/manual/common/topics/secondary.html...
By default PaperCut can use SQL authentication by configuring the database username and password in the PaperCut server.properties file. This is discussed in the manual here [https://www.apms.com.hk/product/ng-mf/manual/common/topics/ext-db-upsizing.html]...
When installing PaperCut on Mac or Linux, you'll need to run the Control Printer Monitoring.command [http://support.apposite.com.hk/Knowledgebase/Article/View/145/0/adding-a-new-printer-on-a-mac] (Mac) or configure-cups [http://www.apms.com.hk/product/pap...
WHAT IS WATERMARKING? (Wikipedia definition [http://en.wikipedia.org/wiki/Watermark]) Watermarking a printed document generally refers to inserting extra text, such as a username or date at the the bottom of each page. PaperCut, as of version 10.5, sup...
The internal Derby database that comes as standard with PaperCut is stable, scalable, self-maintaining and provides efficient performance. For this reason most organizations do not need to run PaperCut on an external database system. That being said, ther...
PaperCut uses a database to store all of its configuration and print log data. By default, PaperCut uses an internal embedded database called Apache Derby as its database. This database is used on 10,000’s of our customers PaperCut installations and has p...
The PaperCut User Client has the ability to remember your identity when using an Unauthenticated Computer such as a Laptop or Workgroup machine. This makes it quick and easy to see your balance. If however there are multiple users for the machine, you ma...
_“We’re looking to set up PaperCut and we want to cut costs by not paying for a Windows server license. Can we install PaperCut on spare Windows Home or Pro computer that we have nearby?”_ CAN YOU INSTALL PAPERCUT ON A NON-SERVER EDITION OF WINDOWS? For...
Jobs released all-at-once with the release station’s “Release All” function are released into the corresponding Windows print queue in their original order [https://support.apposite.com.hk/Knowledgebase/Article/View/batch-printing-and-the-popup-and-hold-r...
Many organizations using PaperCut have taken advantage of Find Me Print [https://www.apms.com.hk/product/ng-mf/manual/applicationserver/topics/find-me-printing-and-load-balancing.html] to deliver a better printing experience to their users and make better...